NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	2874 Old Washington Rd, Waldorf, MD 20604, USA
Phone:	+1 301-645-8730
Site:	napaonline.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7:30AM–5PM 9AM–5PM

Location

Photos 7

Reviews 12

Peaches S.

Went here on a Friday evening, albeit 15 minutes before they closed for the night. My BFF sent me here to pick up a part for his car. Mind you, Im as clueless as they come dealing with anything mechanical. The Napa guy at the counter (very friendly) knew exactly what I wanted since the BFF had previously spoken with him over the phone earlier that day. The part specifically said it was supposed to come with another attachment (an O-Ring). Now as I mentioned, I dont know much, if anything about parts but clearly Stevie Wonder could see that the O-Ring was missing from the part. The Napa guy told me, "Oh, the O-Ring is probably on the inside of the part." Huh??? That definitely didnt sound right at all. I wasnt having it. I told him to wait so that I could look this part up online on my phone. As I figured, the O-Ring was an external piece that was missing from the part. I even called the BFF to verify this information. I believe the Napa guy wanted me to just get the part and get out....as I was holding them up from closing for the night. Because girls dont know what theyre talking about anyway....Wrong. I had the Napa guy find me some O-Rings that fit the part piece. The customer service was not an issue, it was the lack of knowledge and experience, something that I figured out just from common sense. Hmmmm....just be careful here. I would say open and inspect all parts to ensure it comes with everything before you purchase and leave the store.

Joe Milton

When I finally got to the front of the line, the one guy working the counter by himself asked what I needed, I told him, and then answered at least 3 phone calls and even started (but didnt finish) to ring up another customer after I told him what part I needed before he ever looked up my part. I finally walked out after having wasted 15 minutes of my life. There are a bunch of employees in there but only one working the counter with a long line. The guy who runs the place seems like a grouch barking orders at his employees as they all ignore the customers. Ive always tried to avoid this place, after today I vow to never return

arthur bentley

We have been coming hear for years and always helpful. Had a hard time finding a grease fitting that would fit into a upper ballpoint and clear the axle joint in the front end of my F-350. Ordered directly from mog and the didnt work. Went to Napa and they got me a short one that worked and went out of there way to help. Thanks

Steven Ivie

Wish i could rate this at 0 stars. This place is a joke. Can never get parts right EVER. If u like wasting your time and gas, by all means go here, hope your not in a rush tho. Cause u will need to make a couple trips to get the correct parts.

de Framabrico

I was able to get parts for my Chevy Chevelle here. Good customer service.

jum-mor mackell

Everyone should shop at Napa always have what you need when you need it

Kiefer Moore

Knowledgeable and quick, if a little cramped inside.

sanirafa82

Do not waist your time to go there!!!!!

Mike Ehnes

Ask for Jerome, he knows everything.

Jady Handal

phone wait times are excessive