Best Buy

Category:	Electronics Store
Address:	5200 Campbell Blvd, Nottingham, MD 21236, USA
Phone:	+1 410-931-3107
Site:	stores.bestbuy.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

Steve Hayes

My sole reason for 4 stars instead of 5 is because the customer service here is hit or miss. Some times I walk in, and even if they are busy they are still willing to say hello and help out. Other times, I walk in and its as though the entire store is on break and when you do find someone to ask for help you get a negative attitude from the store employee. The negative attitude is usually followed by them telling you that they are with someone at the moment and they cant help you. I work in customer service, so I can empathize with the frustration of being overworked and dealing with "those" customers, but seriously if the most important part of your job is to make the public happy so that people want to buy stuff from you and not just hop on Amazon, please just put on a smile and tell me you are going to ask for back up. Asking for back up or someone else to assist means that you care, giving me a mean look and telling me you are burdened with work at the minute and you cannot help me makes me want to leave the store and not come back. People come to a store like Best Buy for an experience, not because they want to be avoided, or to be told that they are on a waiting list by a emotional exhausted employee. Best Buy has been around for a long time, youd think they would have customer service figured out by now; however, I digress. I give this location 4 Stars because in the past few months that I have visited the store, customer service has definitely improved, and as a result, I now tend to visit and recommend Best Buy more often then I did in the past.

Sara Mclean

I went in last week to purchase two laptops, two cases,a wireless mouse, a printer and Microsoft office 2016. I had shopped around online and decided on BestBuy because of the coupons for college students. Anyway my husband and I go into the store and were greeted by a young sales guy. I explained that I dont know a whole lot about computers and told him what I needed it for and ask a few questions. The salesman started speaking very fast, not really explain anything. He only showed me one laptop that did much more than I needed it too. I ask about the others and he said Im not sure what the coupon covers. Now let me just say that if I found what I needed I would have bought it with or without the coupon. The coupon was just part of their advertisement. I needed the laptops regardless. He then proceeded to stand about a foot from us leaving us no room to discuss. He was rude and I felt pressured and uncomfortable. I tried again to ask some questions and got the same fast explanation that didnt answer any of my questions. I eventually left and took my business to a place that was a little less intense. My mom was with me and she was in sales for 40 years. She just shook her head in disbelief.

Adrien Team

Work done by Dan M. Customer service and instalation from the installation crew- Very satisfied for the second time. Product? Not so much, but maybe its my car that caused it so idk. First experience of getting my compustar car remote start installed was great. The crew was knowledgeable and professional. However, make sure you book appointments ahead of time if you want to get these installed on your vehicle for the first time. They can be very busy for an entire week or two+. I live in Montgomery County and my area was too booked for too long so I came here instead. Today, I came back to get my remote starter checked b/c nothing worked after doing the basic reprogramming as instructed in the manual. I just pulled to the installation area to see if he can help me out. He left what he was doing to see if it was something simple, then asked if I wanted to drop it off or wait about an hour to fully check my car. I decided to wait as my schedule was free and he only had one customer/vehicle before me. Installation crew thats located on the side of the entrance of BestBuy gets an A+ in my book. Thank you Dan M. Great work and perfect service for the second time.

Alexis D

Not doing business here anymore! They are scam artists! I attempted to use a check at best buy and it was denied for lack of check writing history, per Telecheck. Most places dont accept checks so I rarely use them. If i verify my info, in store, and have the funds, i dont understand why this is an issue! Waste of a trip!!! Im an Elite member and make purchases all the time. Then customer service told me to apply for a best buy card to cover the purchase. Kept pushing theres a good chance it will cover the product. After applying it stated a decision would be made after 30 days. Now i have a hard enquiry for nothing! What a scam?!?! Then had the nerve to pull me aside to "double check" the products I had bought from Pick-Up. So embarrassing! I felt humiliated. I have enough money to buy several of the cameras i was attempting to purchase with a check but I dont like to have that much cash on me. But Ill be buying the camera elsewhere. Im not going to say why i think I was treated so poorly but Im sure they dont treat ALL of their customers this way!

Vishall Kaistha

I was more or less told to break my computer more in order to get an exchange! The incompetent assistant manager named Michael was not able to do a simple exchange even though I had full 2 year geek squad protection because the item wasnt damaged enough (beyond repair), but was damaged too much to do an exchange! I know what youre thinking, crazy, right! This is the worst experience Ive ever had at a Best Buy, and higher management should be aware that Michael is not capable of handling simple tasks. It also appear that several employees were enjoying the scene, it is also apparent that Michaels employees do not respect him. Based off of my experience with him, I dont not feel he is qualified to be an assistant manager. I will proceed to file this complaint/experience with the better business bureau and higher management. Overall, the management and employees at this service center are not a good representation of BestBuy!

Joe Dressler

I bought a washer and dryer and it was to be delivered between the hours 8 am-12 noon. I had a confirmation call and an email saying I would be called when the driver was 30 minutes away. The driver didnt call and didnt make the 4 hour window. After many conversations with Best Buys, and the delivery company they could only deliver it again in a 4 hour window between 8 am-4pm. We would have been satisfied if they could have delivered it on weekend day or in an evening after 6 pm. Both companies were unapologetic and didnt seem to care, they were very neutral. I was unwilling to take more time off work to wait around hoping theyd show up. We ended up cancelling the order and are looking elsewhere. By the way, the 2 stars are for the Gerald, the sales rep who was very nice and helpful.

Joshua Daugherty

So you say you have a price match guarantee, yet the store cant even match the prices you offer on line. After speaking with a employee there, he tells me Id be better off to order it online. After talking farther he tells me just to install speakers, amp, head unit and subwoofer it would cost $499.00...just for the installation!?!? Then another $500.00 for the stuff Im buying! Are you joking. For an hours worth of work! Then I find out that theres no technician there on Tuesdays to do the installation. Im very disappointed with the service and I will be contacting the district manager