AutoZone

Category:	Auto Parts Store
Address:	9412 Lanham Severn Rd, Lanham, MD 20706, USA
Phone:	+1 301-731-5188
Site:	autozone.com
Rating:	2.9
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–9PM

Location

Photos 16

Reviews 16

Nedu Nonny P

This is about the Poorest of Autozone location around here. Staffing the most Rude and stupid Workers. You can NEVER call to check on something and actually get a decent staff who can talk to You professionally or with knowledge. Either they Just hang up before they speak or they just pick up say "Thank You for calling Autozone" and then Youre on automatic hold forever, when You call back same thing. Then if You make the mistake Of going to the store, Its like a nightmare, their staffs dont even care, they just do whatever they feel like, with no interest in helping You with whatever You went there for. I dont even know if they have a Manager, when I asked for a Manager, She was worse than the other employees, I wont even go there anymore. I Would rate 0 Stars if I could.

Stephanie Taylor

They are super helpful. My battery went dead and they got me a new one and installed it (even though the person who normally handles that wasnt there) and I was out of there in less than an hour. They have knowledgeable staff, a bunch of kind-hearted mechanics hanging out in front (Ive had people change my headlight bulb, do a transmission flush, and install new sway bar links without any problems), and their prices are reasonable. I was about to buy something I didnt need for my car and one of the cashiers told me not to waste my money and gave me some free solutions for the cold weather issues Ive been having with my car. Where else does that happen?! I will always be a customer here.

John Russell

Horrible phone service puts you on hold for 1 person ahead of me for 20 minutes and forgets about you. You call on another line they answer and you tell them you were on hold for 20 minutes and they say sorry and admit they forgot about you and ask you to hold again. Not getting my business.. I understand you can be busy but jesus christ.. you really gonna put someone on hold after wasting 20 minutes of their time on hold. All I needed to know was if they had assorted nuts and rivets this time. Small purchase loss now big purchase loss later

shami4u2

I been going to this store for a while, I have gotten used to old faces that have worked there for a while. David and Chris are extremely helpful. They will try to help you as much as possible. Chris especially deserves a promotion as he is the always in good happy mood. There have been cases where i have run into the rude employees but you have to make sure that you let them know that they are rude. If you dont they will continue to be like they are. Overall a good place to buy car parts.

Jay Pearson

I just called to purchase a $300 part, the manager was rude as hell. I suspect that, because he does NOT own the store and his check is guaranteed, he does not care if his rude attitude costs the store sales, or repeat business. Oh well...they will never see another dime of my money!

Cesar Funk

Customer Service is poor; management lacks human relation skills. - Employees are rude - Negative attitude toward work - Supervisor and manager lack customer service skills I will buy my car parts from another location

A Private User

Called about a battery. Woman on phone wouldnt even listen to me and jammed the hold button. 10 minutes later (and no hold music) still on hold. The 4 star rating must be a shill. Wow. What horrible service.

Miguel Galvez

bad customer service, ill never buy a thing on this location, i prefer advance auto parts stores now, or if you want go to the autozone that is on landover md, their service is better

Karen Harris

My husband had 2 make 5 calls alway just place him on hold for 10 minutes and then give him the wrong prices on his parts...the cashiers were so slow.

Harpreet Sandhu

WORST service, no one knows whats going on at the store. Waited 40 minutes to find out that they only have one battery checker.. which is broken

Trent Waskey

Hardly believable how lazy the people are here. Its like they want you to leave without getting what you need

A Private User

Horrible service. Reps had awful attitudes. By far my worst experience anywhere as a customer

M Bond

Not very helpful in this location. But they do seem to have decent stock.

Ex Noc

Sometimes the clerks are rude. But overall autozone is okay.

Sha Asonglefac

My favorite store! One stop shop for all automotive needs