College Park Honda

Reviews 3

JO

Josipa Ilic

I just purchased my new new 2017 Hyundai Sonata at the College Park Honda. I was very pleased with my experience and would highly recommend this dealer. I came to them after having a terrible experience at another dealership only a day earlier. I was still pretty shaken from it, since the team at the other place not only made the car buying process a difficult one, but, in the end, started to insult me personally. Needless to say, I walked into College Park Honda dreading the process and feeling like I did not want to go through the same thing again. The team at College Park Honda was very respectful, welcoming and straight forward with me. I had many questions, and all were answered patiently. I asked to look at several cars (both new and used), test drove a few, and even asked to be allowed time to call friends to ask for their opinion, all while at the dealership. All my requests were met with utmost patience and professionalism. All my financial questions were answered fairly, and all the fees and costs were revealed upfront and in writing. There were no additional costs added after I made the decision to buy (this was the source of my frustration at the other dealership, and the reason I didnt buy there). The team was very professional, yet personable. They asked all the right questions, to best understand my situation, and help me buy and make the right decision, that fits my driving habits, the length of time I keep my cars, my financial abilities. They never tried to up-sell or waste my time. My salesman, Humberto, was extremely patient and knowledgeable during the buying process. He never tried to sway me one way or the other (used v new), but rather presented all options, and left it to me to make the decision that best fit my needs. His manager, Rick, helped us along the way, and explained all the financing options, rates, rebates, fees, and so forth. This was most helpful to me, since all those played a significant role in my decision making process. I spent several hours at the dealership before making my decision, yet, I never felt rushed. After I made my decision, and did all the paperwork, I was given a different car to take home that day. The color and model I had chosen was not on the lot, and would be ready for me the next day. When I came back for my car the next day, the team went over all the extras and features, Humberto showed me how to use different features of my new car, put license plates on my new car for me, and went with me to the gas station to fill up the tank. Thanks to him, I now know how to connect my phone to my new car, and play some cool music while driving :)!!! Before I left, he scheduled my first maintenance appointment (it will be free of charge!!), and made sure to take me to the service area and show me around. Overall, I am more than pleased with my experience at College Park Honda, and would wholeheartedly recommend this dealer. I will be sure to share my experience with friends and family. Good salespeople with great customer service are very hard to find, and I am happy to have found this team. Thank you Humberto and Rick, and the rest of the team for all your help!!!!

NA

Natan Tafese

I was trying to get multi-point inspection for my Honda Accord 2001 because my check engine light was on and it was showing an error code P1457 which is basically a canister shut-off valve problem. However, the technician suggested that I change the canister and purge valve along with the shut-off valve. When I asked my service adviser for the price, at first he thought I was an idiot and tried to overprice the repair at $950. After a while we agreed on $750 as final price, which was still way overpriced. I asked him how much was the price for each set and he overpriced each of them double of the price that the parts department was asking. When I called the parts department they realized that he was basically lying and said he would refunded me later , which I still havent got the refund yet!. When I looked at the transaction information every price including the price for technical service was way too much. He charged $305 for technical service which was insane for replacement of shut-off valve. If you google the price for the labor cost, it is not more than $60 maximum. College Park Honda charged me 6 times the labor cost. Even worse, the technician never did a multi point inspection at all! He only did an error check for the check engine light and he replaced the valves and the canister. How did I know? Because I had done a multi-point inspection there just few months before and they told me to replace some parts which I couldnt because the costs were too much. The purpose for my second visit was to get them replaced, and I was confused when they said that the canister shut-off valve is the only problem when my wind-shield wiper is still broken, and my car needs alignment. If you are willing to go to College Park Honda, make sure you check the price with parts department before you replace any parts. Dont believe the service advisers because they will never tell you the truth. Also, make sure that you check with other sources to see the labor costs for each replacement so that they dont over charge you. They charged me 6 times the labor cost. Finally, make sure that they do multi-point inspection because most of the time, they are not doing it. They just simply look for the error and try to fix it, and then fill out the multi-point inspection form just to make you feel like they checked everything.

FA

Faye Frempong

I was having battery problems all November 2016. My car kept not starting, I would get a jump, and it would work for a few days; and then the charge started lasting one to two days only. I reluctantly took it to College Park Honda (I usually go to far Pohanka Honda in Capital Heights). I had to drop my car off and then go to work. Mike Best was my service worker. Mike Best was the best. Honestly, in the end when I picked up my car in the evening, I was glad he was the one to help me. I explained my whole issue. He said he would have a service tech look at it and then he would call me. When Mike called he said they were not able to replicate the problem but the battery tested fine (there was more explanation). I was disappointed and explained that if I took the car home it simply would not start again the next morning (Im sure I sounded hopeless). He listened and did not brush me off. He did not try to prove me wrong. He heard me out and I could tell he was sincere. He told me that they would try something else and he would call me back. In the end, they figured it out (bad battery cell/sensor), fixed it, charged me (of course :-), and I was a very happy camper. I appreciated that he was patient with me and listened. Sometimes when you are a female seeking help from a male-dominated service they dont fully take you serious. All in all, Mike Best provided A+ customer service. And, real talk, because of him I will return for my oil change/service in a couple of days. So thanks.