Brown Appliance & Mattress Inc

Category:	Appliance Store
Address:	311 High St, Ellsworth, ME 04605, USA
Phone:	+1 207-667-4629
Site:	brownapplianceandmattress.com
Rating:	4.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 17

Reviews 12

Cherrie Markwood

I purchased three kitchen appliances, a refrigerator, a dishwasher and a gas range. I was told by my sales person (Kathy) that, as I was purchasing all three, installation would be free except of course, running the gas line for the new range. My propane provider did this at my expense. I subsequently have been billed by Browns Appliance an additional $155 installation fee for the dishwasher and now I have received an additional invoice for $63.25 for a "flex line and a gas line". The flex line is apparently for the dishwasher, even though the installer commented that because the old one had one he would not need to charge for that. And, I am a little confused about the gas line since they left the range for my propane company to connect and adjust! These guys are clearly the biggest, game in town and they are taking advantage of that. When you call them at ask, no body knows anything untill you tell them what was said and what transpired, then they have an answer for that..."well I wasnt there." You are right, none of you were here, my propane guys were here doing the install..and yet you still bill me! BEWARE OF BROWNS APPLIANCE!

Liffey Thorpe

Why would anyone go anywhere else for home appliances? My 16-year-old refrigerator broke this morning. I phoned Brown at 8 am. The person I spoke with diagnosed the problem over the phone (busted autodefroster), got the serial number, and sent out two repairmen who arrived at 10a (27 miles away). It took them two hours to manually defrost and then fix the unit. In addition they checked out and cleaned everything—including all the racks in the freezer! They could not have been more courteous and helpful. At the end, the bill came to $169. I have bought all my appliances from Brown and have never been disappointed—not in the product and not in their outstanding customer service. Thank you!!!

Rick S

I couldnt be happier with my experience with Browns. My salesman Steve was honest, helpful and knowledgeable. He helped me choose the right dryer for my needs and budget. The delivery crew led by Matt was courteous and mindful. I was not home when they arrived, but Matt called to confirm the delivery had been made and asked if they should remove my old dryer. I very much appreciate the customer service from beginning to end. This is why I shop local.

Bryan Mileaf

I was very pleased with my experience with Brown Appliance. The customer service department is friendly and efficient. The delivery crew arrived when they said they would and were friendly and professional.

james millett

Great prices, very knowledgeable, great group of people, fun place to shop!

Virginia B Foote

great service, great value, extremely helpful and reliable

Keith Aubin

Nice family owned store. With good service.

Shannon Kelley

Great service on what they sell.

Robert Miller

Best customer service anywhere!!

Judy Dunham

Friendly and efficient!