Category: | Furniture Store |
Address: | 8560 Florida Blvd, Baton Rouge, LA 70815, USA |
Phone: | +1 225-929-6999 |
Site: | americanfreight.us |
Rating: | 4.5 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–8PM 10AM–7PM 12–5PM |
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Sara Bray
I had a wonderful experience when I visited American Freight Furniture and Mattress. I just moved to Baton Rouge and I was looking for some new furniture. I had already visited a few other furniture stores when my husband and I saw this place and thought we would stop in to browse. I had no idea that I would be leaving the furniture store with my new living room furniture that day. I was met at the door by Rafi who was a wonderful sales associate. He asked all the right questions so that he could help us find exactly what we were looking for. The shop may seem overwhelming as everything is sort of placed together throughout the several show rooms, but Rafi made it easy to see any piece that caught my eye. I really felt like the team went above and beyond to help me visualize what furniture would look like together in my new place. I have to tell you that the prices here are AMAZING! Trust me you will not find this high quality of furniture at a better price than you will here. This is really the reason we bought the furniture that day. To top it off, they were able to get it on the list to have it delivered to our house that day! (The movers are contracted through a different company and they are amazing. They moved in our furniture took off the plastic, put the legs on our chair and couch and then removed all the garbage after moving the furniture where we wanted it in the living room.) Overall our experience at American Freight was outstanding and we would highly recommend it to everyone! My husband and I are talking about updating the furniture in some of our other rooms and we will for sure be returning to this store for all of our furniture needs. The prices are so great that I think we will be updating sooner rather than later. Our new pieces are extremely comfortable and look wonderful. Im so grateful that we came here!
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Ashly Dabney
I had the worst experience at this facility. I went in mid March bought and paid for a bedroom set in full. What I was shown on display looked nothing like what I received in person. Was promised by the store representative to have it within the month. March left. April came in still no bedroom furniture. I continued to call only to be given a different date each time I called. Finally at the end of April, I received a phone call saying my furniture was in but not the mattress set. After repeatedly calling two weeks into May, the salesman tells me they dont get these mattresses in often and that it could take up to four weeks to receive it. He then proceeded to down talk the merchandise in an attempt to have me buy something else. If what I purchased was not usable why include it in a special and sale it at all? Why wasnt I told this at point of sale? I proceeded to try and contact the regional manager Xavier to no avail. I called the corporate office and still have not received a call back. Finally Friday I receive a phone call that after over two months the mattress is finally in. I go to pick it up and the set is almost on the floor it is so thin and flimsy. The wood on the bedroom set is cheap looking and thin. Came out of the box scratched and dusty. Over $500.00 wasted. I will never do business here again. I will never refer anyone to this company either. Now to purchase a quality set from a company who does not rip their customers off!
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Shatonda chandler
Walked in American Freight yesterday and was immediately greeted by an employee named David. I needed to buy a whole house of furniture. David guided me with thoughts, opinions and of course deals through the process. He was able to save me close to 900.00 dollars of a 7,000.00 purchase. Awesome job David. Keep up the great work and hospitality. I will be back. To add on with my experience. The whole team was very friendly. I noticed how all of the employees were greeting customers at the door. Everyone was being treated to a high standard. This store will continue to be a success with the hospitality it shows. David, I hope your leg gets better soon and Ill be waiting for the arrival of my beautiful furniture. Thank you David and American Freight for having the best furniture deals Ive seen in Baton Rouge.
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Jasmine Pogue
Thoroughly enjoy my visits to American Freight. For the last few months I have been stopping in to check out the sofas as I wanted to upgrade the couch I purchased a few years ago from here. I spoke with Donald during those visits and he helped me feel comfortable about my choice and convinced my husband to get the warranty. I got my sister to put a couch on layaway (with the warranty as well!) During my last visit, Donald assisted me through the process. The A/C was out at the store, but Donald and his coworkers were joyful and friendly despite the conditions being unfit for employees to work long hours. These employees deserve raises! Yall have the best employees here!
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Su shrestha
Bought a coffee table whose leg broke within a month after purchase. Took them another 1 month to get it replaced. One of the legs of the replaced table broke in less than 24 hrs of installation. WOW! You get what you pay for! When I asked for a refund, they say that I have to go home, take 5 pictures of the table, email them the pictures and theyll email it to the manufacturer and if the manufacturer accepts it, then only Ill get a new table. Now God knows when Ill get a new table! Cheap Quality Products! Never Buying From This Place Again!
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Autumn Bice
Absolutely thrilled with our shopping experience, stellar customer service, great price, quality, same day delivery within a few hours. David helped us, made sure we were greeted right away he checked on us a few times but didnt hover, found us exactly what we were looking for. Delivery team was great as well super fast and friendly, the lady even arranged the pillows for us as they were leaving. I cannot say enough good things about the product, price or service! I wish they had a 6th
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Caitlin Ross
WORST EXPERIENCE EVER. I ordered a table that they told me was the floor model, it was on back order and would be delivered in 4 weeks. That was fine. 8 weeks later, still no table and NO call to notify me it was delayed. I called numerous times only to have Justice and the Manager give me the run around. "Let me call you back in 5 minutes with his answer" and Justice never calls back. This happened 4 times. Im now taking them to court since I have no product and no refund.
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THEMAN201111
We just had a great shopping experience at American Freight. We were greeted by Rafi who answered all our questions, found us exactly what we were looking for and even scheduled our furniture to be delivered the same day!! The delivery crew were great as well. If you want great prices on new furniture and want it delivered the same day, American Freight is the place to go. Will be sure to tell my friends about this place. Great job Mr Rafi.
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Jay Miles
Great prices on mattress sets. I purchased a king set from American Freight and will come back to get a full set for my daughter. Great service and selection. 4.5 stars because they dont have a location in Lake Charles but their service is 5 stars. Go there and see Rafi and have a truck with you cause you can pick it up same day if its in stock (which mine gladly was).