Ashley HomeStore

Category:	Furniture Store
Address:	1525 US-151 BUS, Platteville, WI 53818, USA
Phone:	+1 608-348-5567
Site:	ashleyfurniturehomestore.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 12–6PM

Location

Photos 19

Reviews 6

Ellen Wunnicke

We bought a dining room table here along with another items. It was a discontinued item marked down. We arranged for pick up due to us wanting ASAP and saving the $55 delivery fee. Thought we could make it a trip worthwhile and do other shopping in town considering it was an hour one way to there. Due to a recent major surgery I requested and was told staff would load my truck if I was there by 3:30. I was and upon them loading it I was assured all items was inspected. When the table was unloaded into our home it was discovered that clearly a fork lift had damaged the table. Clearly meaning the two tines on a fork lift put two holes into the box. Upon opening the box the table was broken and unusable. When I called the store about replacement of table I was connected to the store manager. Who was extremely rude, did not understand the meaning of customer service, and unwilling to work with us to correct the problem. His continuous statement was “ since you got the table at a discounted price, you should return the table for another and eat the extra time and fuel due to the second trip to the store.” To me this would be the same as buying a new vehicle at sale price and with rebates only to blow the motor up on the way home because the company forgot to put the oil in. But because of the money saved when buying it, you should purchase a new motor and be happy about it??? This along with many other rude and unprofessional statements made by the store manager. We remained calm and professional in our conversation with this representative of Ashley furniture. The end result was us returning the table at our cost and time. We was offered a $50 gift card for Ashley Furniture upon our return. My opinion about the $50 card was so we would have to spend MORE money at this store to use the card. More of my money in their pocket. Not going to happen. I can’t say enough how disappointed we are with this store and the management running it. I assumed because it was a furniture store that only sold furniture, then the product and service world be specific and above stores such as Wal Mart, Menards, ect. who sell more than just furniture. Make one customer happy and he tells 2 others, make one customer unhappy and he will tell 100, I’m shooting for at least 200!

Connie Wright

ABSOLUTELY TERRIBLE! DO NOT BUY FROM HERE!!! We bought a complete set, couch, loveseat and recliner from them in November of 2014, had it delivered in December of 2014. The items were nothing like we had looked at in the store. The cushions werent very firm and after a few months, were pretty much non existent. My parents had to sit on blankets in order to be able to get up from the furniture. We called and had the cushions replaced under the warranty. These cushions were replaced in December of 2015 and within a few months the same problem happened. We called and they said that it was no longer under warranty and we would have to pay to have them fixed. My husband wrote an email to them and they did have their service guy come and take a look at them to see what parts were needed. He even said to my daughter "I think I have been here before." She told him that he had just been here the end of the year to replace the cushions. He told her how ridiculous it was the shape they were in since that time. Today we get a call and they told us the cushions that we need to order, the price to have them replaced and how much their rate is for labor! Are you kidding me??? They are not going to replace these without charging us, this is an ongoing problem that has never been resolved! Their customer service sucks! I have had to call them numerous times without getting a return call back. Spend your hard earned money at another company that truly appreciates your business and will work with you to resolve the problem, should one arise. I will NEVER EVER STEP IN ASHLEY FURNITURE AGAIN!

Pam Andresen

My husband and I went to the Platteville store to look for items for our new home. We have visited the stores in both Dubuque and Prairie du Chien and never purchased a thing. They werent as inviting or welcoming there. We were very pleased with the way the store in Platteville looked and the customer service was spot on! We enjoyed working with Lori. She is very friendly and great at her job. There was no pressure to buy just friendly service if we needed help. We were allowed to browse on our own and showed a few suggestions after asking some questions. We ended up ordering furniture, a bed and a rug for 3rooms...to be delivered in a few months when the house is ready. The whole staff has a great sense of humor, are very easy going and are very knowledgeable in what they do. I would definitely recommend this store to all who need anything for their home.

Ron Beaver

We purchased a bed in November. Our salesperson Kurt showed us all the different models and explained how they were constructed. We chose a bed and he assured us that if it didnt work out they had a 120 day comfort guarantee. Well about couple months later the bed wasnt what we were looking for. We went back and Kurt swapped it out for a different one no questions asked!! You will not find better customer service anywhere. Another thing their prices on beds were 10 to 15 percent cheaper than the Dubuque location. The same exact bed in Dubuque was $400.00 more. Its worth the extra drive to Platteville. Ask for Kurt or any of the helpful sales staff. You will NOT be disappointed!! Thanks again Kurt. I will be sending everyone I know to see you!

Sylvia LeGrand

My Name: Connie Marcov 2285 Washington Dubuque IA.52001 I was in the Platteville store over the weekend with Michael Halverson, he was looking into buying a new mattress Lori Gardner helped us, she was very helpful and knowledgeable, she showed us many different mattresses and Michael found one he loves, and I ended up finding one I loved and Lori helped us get everything set up, Lori is very friendly and easy to talk to, we liked her right away and trusted her. Michael and I cannot wait to get our beds, We want to thank Ashley Furniture and Lori for making our experience a wonderful one! 5 Stars to: Lori Gardner Home furnishing Consultant, Store70 1525 East Business Hwy 151 Platteville, WI 53818 Sincerely, Connie Marcov &Michael Halverson

Lauren Frances

This place is awful. We ordered a bed from them. 1st off, the charged us and then 2 weeks later said they needed to charge us again because they forgot to put the payment in which messed up our finances and they did nothing to mend the situation for us. Then when we received the bed the footboard was broken, so they said they would replace it 2 weeks later and after the two weeks they called and said the replacement was broken as well and that it would be another two weeks until we could get a new one. The people at the store were constantly rude and did absolutely nothing to help us except saying "its not our fault". I will never purchase anything from there again and highly discourage others to give them business.