AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	625 Chestnut Dr #110, Walton, KY 41094, USA
Phone:	+1 859-485-1417
Site:	primecomms.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 15

Reviews 19

Casey Balser

My frustrations began when waiting for the store to open, online it states the store opens at 12:00pm on Sundays. At 12:15 a staff member arrived, I walked up to the store and was told very matter of factly that they,"changed their store hours to 12:30pm on Sundays." I did remark that they should likely update their website. After waiting in my car for the location to offically open, I then was told that I was not an authroized user, although I was added yesterday via their online service. The customer service representative rudely told me I could come around and look for myself, she then said I could call my mother inlaw, but she couldnt verify anything over the phone and she would then need to call customer service to add me. I understand errors occur and she had no control over me not being listed and the process she is required to follow, but some actual customer service with kind words wouldve been appreciated and I wouldve gladly given them my business. Moving forward I would reccommend driving a little further to Florence for assistance.

Rare101Breed

Kalebddavis know if I am going not be able at the bottom line I have am going on to you and your team and we can will not have a good idea of the individual sender and except the where I the undersigned had to go out to be in touch base and let see if you are hereby advised me that I can get a chance I of course the information in any case you need help with this is an automatic

Dab Daze

Most unhelpful and unfriendly staff. I wanted to upgrade, and got there 15 minutes before they closed and they said it would take too long and that they couldnt help me. They said sorry and completely blew me off. I will never be back.

Katlyn Marimon

Worst service Ive ever had. Normally theyre extremely friendly but Kevin talked to me like I was an idiot and had very little knowledge of the phone plans.

Stephen Hopkins

Everytime I come in to pay a bill because i hate doing it online they always ask me to come back tomorrow today I said No were doing this Today.

Tim Miller

Great professional staff, answered all my questions, provided resources and information for all my choices in picking new technology. Thanks.

Nicholas Lambert

Alan has been my go to guy for everything AT&T for years. This is a great location. They will take care of you!

A Private User

Best retail experience ive ever had. The sales reps really seem to care about you. Highly Recommend!!

MattAndMisty Edmondson

Not corporate store. They are individual salesman. Never the same people twice.

Joel Arnett

Great experience! Ordered the iPhone 7 plus last friday! friendly staff!