CellPhone Doctor

Reviews 3

JA

Jay Bay

I went to the Cell Phone Doctor after my screen on my phone cracked so bad that it cut my finger. So I decided to purchase a new phone. One, the store it was extremely hard to find. I put it in the GPS. I still had trouble finding the place. Two, the phone I received was so locked up by the previous owner I couldnt even factory reset it. I tried every trick in the book and none of them worked. I traveled way back across town to return the phone and to see if I could traded it in. After looking at my receipt there was three- six days (I believe) return policy that was in place. I was afraid they wouldnt take the phone back because of the policy. But I was extremely too close to the person that owned the phone previously; I knew where he lived and had access to his credit cards. I felt extremely uncomfortable that the phone wasnt wiped clean. I even went as far as to e-mail the previous owner (again how much information I had at my fingertips) he couldnt remember his factory lock reset code or didnt want to give it to me. It was understood I was a complete stranger. When I asked the guy there he had no clue why I couldnt factory reset and he tried the same things I tried at home to reset the phone. I received another phone. I turned it on and tried it in the store. I sat in the parking and it glitched while I was in the car. I thought because it was needing some crucial updates that after I installed them it would be fine. I was wrong, my phone has been on the fritz every since. Shutting itself off, freezing, deleting all my contacts and text messages randomly, overheating, the whole phone operating system failing and etc... Although, I know this a place where you are buying used phones. You pay for what you get. But he assured me that I was getting the second best phone he had; the first being the one I turned back in. It was a great phone and I didnt want to turn it back in. But I had to because I couldnt reset the phone to save my life.I wish I would of took the phone back again when it glitched in the parking lot. Ive tried updates and looking online to solve the issues. At this point I regret the money I spent (I could of bought a new phone from my phone company). My sister got a phone from them and I was recommended by my dad to go to them because of their good experience. But my experience was not to say the least. I normally dont post reviews. But I felt that although like many others I read the good and the bad reviews I made my decision from there. Please do your research and make sure your phone works properly before you pull off. Read the return policy closely. If your phone starts showing a sign of trouble take it back immediately!!!!!!

MA

Margaret Glaser

Do not do business here. I have taken 4 different phones to this place (2 of my own) and have gotten nothing but the worst back. The first time the screen on my iPhone turned off. I took the phone in and picked it up a few days later and the sound was totally messed up. I could barely hear any calls. I have two friends who also took their phones for similar reasons and got it back put together totally wrong. My most recent experience was the worst. I dropped a new phone in water and was frantic to get it fixed so I thought I would give Cell Phone Doctor another chance. WRONG. When I brought my phone in the man working said there was only a 25% chance of fixing it which is understandable, but I paused a moment to think about my options. He then took a new tone and very rudely said "I mean its a $700 dollar phone so...". When a customer comes in frantic because they have no mode of communication and are stressed out the last thing the business should do is take a rude and pushy tone with them. I went against my better judgement and left the phone there to be "fixed" then I received a call that they were unable to do so. I understand that they couldnt fix it, but when I went to the store to pick it up the owner was on a call phone. He gave my phone to me and offered me to buy one of their used phones. The owner then picked up the phone and continued to talk while I was still standing there with a puzzled look on my face, however it did not take me long to decide I would NOT do business there again. I went to my cell phone provider to get a new phone and when the whole ordeal was over I picked up the broken phone and realized when I shook it that the insides were not right. It felt like a whole battery or piece inside the phone was loose and shaking around. This only happened after I left it at the Cell Phone Doctor to be "fixed." OBVIOUSLY they opened the phone took some pieces apart then said they couldnt fix it and did a terrible job putting it back together. So save yourself the stress and DO NOT DO BUSINESS HERE. Try another place that my cell provider recommended called "U Break I Fix." Anything is better than that mess.

LE

Lea Bottorff, PHR, SHRM-CP

I dont know where to begin. Phone needed a new cover and they said they could fix over the phone. I took it in during lunch one day and ran an errand while they said they would work on it (an hour). I came back and it wasnt done...the tech said the entire case was ordered and he would have to take everything out and put it back (like that had something to do with me - Im thinking he probably should have looked at this earlier). He said it would take longer. I sent my daughter over a couple hours later. It wasnt ready (?because they didnt think It would be back until after work - again that didnt have anything to do with me). During her wait the batter catches fire and they state that part had to be ordered. Then they call a couple days later and say its ready. I take it home and it wont connect to Verizons service? I take it to Verizon and install a new SIM card and still nothing. I call this "cell doctor" back and let them know over $400 later the phone isnt working? I take it back in and they say they will look at it. They call and explain that they ordered the wrong service provider and that they have to order a new one (like this had anything to do with me). They call again a couple days later and they orderedsomething wrong again. ?? Days go by and they call and state that the phone is ready. I go to pick it up and he pull it out of the bag and the home button is literally broken???. He will have to order that as well. Im just saying this has been over a month and it seems between technicians and management and the trips I traveled across the bridge to this place (over 10...ive lost count) someone would have more to say then how much it has cost THEM. This is beyond words...