Airport Ford

Category:	Ford Dealer
Address:	8001 Burlington Pike, Florence, KY 41042, USA
Phone:	+1 859-371-4750
Site:	airportford.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 10AM–5PM 12–4PM

Location

Photos 47

Reviews 5

Thomas Miller

Let me walk you through my experience at Airport Ford. My wife and kids were on our way to Cincinnati to check out some trucks, and we thought wed give the local ford dealership a shot. When we got there, I parked and one of the guys working there was swearing about the vehicle he was appraising. I had to wait until he was done before I got the kiddos out of the van. We walked over to the trucks, and it was about 10 minutes before an elder man walked over. He didnt bother introducing himself, but he made it very clear they would be closing in about an hour and a half. We asked about a few trucks, and he finally (begrudgingly) went and got the keys so we could see inside of one. We were sold on it, but we naturally wanted to talk about it for a moment. I even said "if youll excuse us, wed like to talk about it." He said "okay, thats fine," and he proceeded to stand there looking at us, not even pretending to give us a moment of privacy. We told him we would go get our vehicle we intended to trade in and be back. He said we could come back tomorrow or later in the week. We asked if they were going to close anytime soon and he sighed loudly as he said "were open for another hour." We drove back home and got the car and were back on the lot within 20 minutes. They appraised my vehicle, worked the numbers and came back with the low ball number for trade in value (basic tactic). I told him theres no way I would take that amount for the trade, and he said "I work with real numbers. No smoke and mirrors here. Remember that." Confused, my wife and I got up and left. As we were walking out, they locked the doors behind us at 5:40. The funny thing is, I had just received a substantial amount of money in backpay, and I would have been able to bridge the gap on a low ball trade in and the pay off for my car, but he never asked. They just really wanted to go home early, and they passed on selling a $40,000 truck over it.

Elizabeth Jones

I bought a 2014 Ford Focus in October of 2013. My car has already had to be repaired twice due to transmission issues. Both times Ford was not very accommodating. The second time I even received rude customer service when having to take my car in for a recall pertaining to the issue with the transmission. It is not my fault that the car has an issue due to a recall, I should not feel rushed or inconvenienced when I have to take it in for the part to be replaced. I especially should not be badgered by rude employees. I was told to bring my car in between 9-11 and received a call around 9:15 asking where my car is and I need to bring it in ASAP so they can get started. I rushed my car over right away and once I got there they wouldnt tell me what time I would need to pick it up. Around 11:45 I get a call saying its done and I need to come in ASAP to pick it up because the cashier is leaving at 12. Since I also have stuff to do and did not plan on dropping everything to pick my car up so quickly, I could not make it there on time as I was too far away. After some discussion, the employee bregrudgingly agreed to leave my keys with the sales people allowing me to pick it up at 5. I received several calls and voicemails shortly after that call asking where I was at and that I need to get there ASAP to pick up my car. Once I called back to remind them I was supposed to come at 5, they were again rude and told me that I need to be on time because they had to leave. I understand people need to get places and live their life, but I was never late for anything and there needs to be better communication between employees. I was very disappointed and will not be going with Ford for any future purchases when the time comes to get a new car; which will most likely be soon since the transmission in the Focus is subpar at best. The two stars are for the few employees that were actually nice and accommodating.

Robert McDonald

My wife and I needed a SUV with 3rd row seating and awd, we wanted to look at an Explorer so we went to Airport Ford. Our current vehicle still had money owed but I had checked on NADA and KBB and confirmed that the trade in value was great than the amount owed. I explained this to the salesman and told them I expected nothing but payoff, as there was only about 500 extra on the trade in value. We test drove a great Explorer that we liked, then left to check other options. We returned as we wanted that Explorer, we sat down with the salesman and filled out paperwork and let them check my trade. My wife was hungry so we decided to let them run the numbers and we went to eat, approx 20 minutes later I got a call telling me that my trade was valued 5k less than what I had seen online. I told them that I had veritifed the value with two sources and disagreed, there was nothing they could do according to them. Granted they would have only made 3-4k from my trade paying trade in value but I was looking at a 35k+ Explorer. I returned home and called Mike Castrucci in Alexandria, spoke with Cameron in sales. Told him what I wanted and what my trade was, they did a sight unseen appraisal and told me the numbers worked and asked me to come in. We did the next day, they paid off my trade and we bought an Explorer from them, they were great to deal with.

Chris Walker

May 2017 Ready on time . March 2016 Brandon now in charge of service, much improved in terms of communication and timeliness, provided a loaner in line with my contract for extended warranty. brought car round to door for me as it was raining. Thanks guys, keep getting better pls. May 2015 Service managed on time, but really for the cost, would a car wash be too much to ask? The cars are now in the top range but I had no time to clean it before I took it in, to be up there with the Germans, Koreans and Japanese you guys need to take the next step to be in the big league. I am sure putting a youngster out of grade school to work wouldnt be a waste or very expensive. I patiently waited one week for an electrical issue to be resolved, several broken promised times and days. Finally got it back just in time for a family road trip to Florida. Mario informs me that the service department is being reorganized...... certainly hope so, it is the weakest link in a good dealership. As we started on our journey, I followed my car, wife driving and , noticed a loose wire dragging along the road, traced it to the repair, so no harm done but....... what if !!. I have bought 3 new cars overt the last few years, faithfully returned for service. Chris Walker

Jenessa Johnson

DO NOT waste your time with this place, at least as far as the service department goes!!! I have taken my 2014 F-150 truck there 3 times now, but I will never go back. The first time I went to have my oil changed at Airport Ford the man argued with me when I said I wanted a full synthetic oil change. He was very rude and talked to me like I didnt have a clue as to what I was asking for. The second time I went to have my oil changed there, after stressing at least 3 times "I want a full synthetic oil change." They sill put semi-synthetic oil in my truck, and had to change my oil again that day. I had to wait over 3 hours for them to change my oil correctly. I went back in today to have the battery in my key fob changed. When I made the appointment, the service man did not tell me I needed to bring both my keys, or after having the battery changed in one the other may not work. So I didnt even let them touch it. I will need an oil change in the next month, but I will not be getting it from Airport Ford. They are conveniently located to my house, but I will be driving the extra 30-40 minutes to go to another dealer from now on!