Babies"R"Us

Category:	Baby Store
Address:	8801 University Ave, Clive, IA 50325, USA
Phone:	+1 515-226-3131
Site:	stores.toysrus.com
Rating:	3.2
Working:	9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 38

Reviews 4

Jennifer Ried

Heres the letter I sent them....Its been posted on their facebook page too. To whom it may concern... Since having my first baby a year and a half ago Ive spent a lot of money in your store and I often find myself thinking about how dirty the store is. The bathrooms are very under kept and I make sure I never need to change my daughter on the changing table in there. Its far from sanitary not to mention old and tiny. Id be happy to take a picture and send it to you if you dont believe me. Theres black scum filling all the crevices. I always found it odd that a store that is supposed to cater to new born babies, and mothers, doesnt have a restroom fit for its customers. I was recently very put off by an experience in your store and offended by the reaction of your employee here in Des Moines Iowa which leads me to writing you today. It was late on a week day and I was accidentally charged twice for an item that I only bought one of. No biggie. I went back in (my husband and daughter waiting in the car) and I waited at least 5 minutes just for someone to help me. The only other customers I could tell that were in the store were two people being checked out by one girl. There were employees in the front office talking. One in the door way which looked over at me a couple times but never mentioned to the others in there that someone needed help. Watching this person I could hear them.They were talking about personal life stories and laughing. After waiting and watching, a girl walked out and said to the girl working the register, "sorry". I knew she said it because I did not look happy and because she had been goofing around in the office leaving this one girl all alone to work. This girl still did not jump in to take care of me. The original girl working the register finally came over to correct my charge. She offered to give me a store credit. I told her Id like the cash back and she explained that she was not supposed to because I paid with a store credit. I told her that actually I used up a small store credit which was only partial payment toward my total bill. And I said I didnt think it was fair that they charged me twice for something and I get punished for their mistake. She said she understood and just needed her manager to approve so called her over. When this lady came up she wanted to make sure that I knew that she was going to do me a favor and that it was actually against store policy. Once again I told her that it was their fault that I was charged twice and I did give them cash as well as store credit. I then expressed my frustration because this had taken so long. I told her that since I came back into the store I watched 3 people come out of that front office, and I could hear them joking and laughing. She became irritated. She snapped back at me that they were working. I got my money and left. My feelings are that Babies R Us does not really care. It doesnt really care if the shelves arent stocked, if things arent kept neat and clean, I cant tell that they care if their customers are happy, and that when faced with an unhappy customer, that they try to make things right and know how to act professional. I also want to make you aware that a Buy Buy Baby opened up earlier last year down the road. It is a big nice bran new store. It has very clean well kept restrooms INCLUDING a nursing room with a rocker and a real changing table. Large enough for a one year old. Unlike the changing table provided in your store which fits a small baby. They keep their shelves stocked nice and neatly. They provide a lot more than your store over all. Not to mention exceptional customer service. I know they appreciate my business and they care to keep be a satisfied customer. If you dont care about your employee speaking to me unkindly and unprofessional then I wont expect an apology. And I will continue shopping exclusively at Buy Buy Baby.

Hidid Castillejos

Im so fed up with Babies R Us. Every time we go in there, there is an issue. We did our baby registry there and you get a 10% back coupon which is awesome, what is NOT awesome is the fact you cant price match with Target and still use the 10% off. Why would a I use my 10% off coupon at all if Im still getting a cheaper price at Target. Specifically this day we went into Babies R Us excited about buying things for baby, we asked an assoiciate as soon as we got in there if they price match Amazon. She said yes. So we spent about an hour wasting our time picking things out and we got to the registry, same sales associate, we were price matching and it happened to be amazon prime she said no we only price match Amazon, she should have clarified when we walked in the store. Needless to say, we put everything back. Different experience today, still not satisfied. We went to get similiac supplement, $8.99 online at Target was $7.19 they couldnt price match it since it being Black Friday, ridiculous. It was not a Black Friday deal its something we NEEDED. Still couldnt price match it. Well we go to Target and its $6.19. $2.80 difference! I took it back and they said they couldnt exchange it until 5PM! Will NEVER shop at Babies R Us again.

A Private User

Absolutley loved my experience at Babies R Us in Clive. I was greeted by a friendly face the second i walked through the doors, and asked if i needed any assistance. I looked around and realized that i did indeed, need help, and a helpful face wasnt far. I understand that not every employee is going to know every detail about every item in the store. They all have their specific jobs to keep the company functioning properly. So asking someone up front of the store about a specific carseat probably wasnt my best option, but they are willing and eager to help out and call someone who does know about that product. They helped me from the second i walked in, to the moment i walked out. I must admitt that a previous visit about a year ago wasnt as pleasent, but they have definitely turned things around for the better, and its nice to see all the new friendly faces throughout the store. Thank You Babies R Us!

A Private User

Poorly trained staff - asked an associate how to work one of the carseats - he had no clue. Went to find someone to help and never came back. We figured it out on our own - went around the corner to continue looking and he was chatting with another worker. Typically we use a promotional coupon(s) the company provides, quite often the register clerk doesnt know how to apply it or coupons get missed. Today an attendant watched me try to select the "OK" button to approve the credit card purchase at least 10 times, in many different ways. Eventually I said its not working and she told me to tilt the pen. Could have said that after the first couple of tries! They never thank us for our purchase and arent friendly.