Baby Grand

Reviews 4

LA

Lauren R

Purchased a dresser and a couple of other items from Baby Grand, spending a significant amount money. Staff was very helpful and informative that is until the items were delivered. I paid to have the dresser (over 100 lbs) brought inside and up a flight of stairs. The delivery men were kind and courteous that is until they left I saw they had cut the trim off the dresser and left on the floor in the middle of the room. Not a single word. I called the store and explained to salesperson I worked with and she said she would have the owner get in touch with me. While the damage is in an area that can be hidden when Im paying for delivery on an dresser that is more than $600 it should not be damaged at all. Needless to say I have yet to hear from anyone at BabyGrand or was I compensated for the damage done to my item. I should have know then they were not a company to do business with. I also ordered a mattress and bedding which were supposed to be delivered a week after I placed the order in store, again for a significant amount of money. A few weeks went by and I heard nothing from them. I called and they said oh theres a back order we will let you know when. Great you should have done that without me having to call, only problem this was not true. A weeks later my little one decided to come early, making my need for the mattress pretty urgent. Again I had not heard from nor was the mattress delivered as I had paid for. I called from the hospital and left multiple messages, guess what no call back. I finally reached someone on my fourth call and very annoyed the person stated "we got your message and are working on it. When can you come pick it up?" Are you kidding me. I just told you I am having a baby early and you want me to facilitate picking up a mattress and bedding which was to be delivered? We had the items picked up and they were poorly packaged as well, very dirty. I dont think it was used but I suspect it was a floor sample of some sort. I didnt bother complaining as with the furniture they wouldnt do anything because they already had my money. While their staff is knowledgeable and they offer a wide variety of quality products their customer service leaves a lot to be desired. When dealing with people during what is a happy but stressful time follow up and quality customer service is required and unfortunately they are unable to provide that. I strongly discourage anyone from doing business with them.

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AS

Ashley Sellers

The few times Ive been in the store (Hopkins Location) I have had good experiences with knowledgeable employees who did a great job at helping me pick things out, or learn about products (which as a new mother-to-be is quite overwhelming!) However, I decided to buy my crib here. The crib was a Million Dollar Baby crib and when it was ordered, my Mother in law asked for it to be delivered by August 15, which would have given it about 6 weeks. (most ask for 4-6 weeks). We didnt get it. My MIL was angry, and I tried to calm her, telling her it was no big deal. Well, weeks past, and they said AGAIN that it wasnt on the truck from Georgia, but that I can "Borrow a crib if needed". Why would I want to borrow a crib? I just want mine, before my baby gets here! Since then, they explained to me and my mother in law that this was a "specialty order" which was never mentioned before, or I simply wouldve picked out a different crib. Its now 9/12 and Im due in ten days. I was told last week that a truck was being released from Georgia, and that they would call me to set up "white glove service free of charge" sometime this week. I called on Wednesday, and spoke to a woman who was going to call the warehouse and call me right back. I never heard back. I called again on Thursday, and the woman I spoke to seemed ever more clueless about it. I just want my crib before my baby gets here, since it was supposed to be here a month ago! I am so frustrated. I seriously never write reviews, and I never complain. Ive been in customer service my whole life and I know and understand how sometimes things can go wrong that are just out of your control. However, nothing has been done to redeem themselves, and the situation just hasnt been dealt with very well at all. I hate to trash such an adorable baby boutique that I had originally loved, but after spending plenty of money here, and having a bad experience, I feel like I have to.

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A

A Private User

Fabulous Experience! We have been so pleased with our experience at Baby on Grand as we get ready for our first baby. All the staff has been friendly and helpful, and there are certain staff members that have more expertise in certain areas- which you would get at any specialty store. We got our Crib, Changing table, Glider/Rocker, High Chair, MamaRoo and Stroller there and had no hassle with any item. Our chair arrived 2 weeks sooner than promised (which was a nice surprise) and the delivery and set-up of our furniture was nice. I also had a registry set up there which was convenient. Because they are specialty, and offer so many choices as far as colors, designs, etc. of each product- sometimes some of the registry items were unavailable. HOWEVER, they were wonderful about offering alternatives, or ordering more of an item if it was not in stock. This is not all that different from the "big box" stores- because most of them only offer one or two options in store, and the rest of the designs/colors are only available to order online anyways. The Hopkins store is a little more roomy then the St. Paul location . . .but the fact that it is in an old house on Grand (just like all the other boutique shops in the neighborhood) gives it charm and character. Overall, I am so glad we shopped here and we will be back again.

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JA

Jamie Griffin

Have been here several times, shopping for natural, organic, baby safe items. They have a variety of easy-to-use products. Great selection of the best strollers and car seats. Also a variety of all wood, environmentally safe, low off-gassing baby furniture. Their staff have a remarkable knowledge base and are willing to spend time explaining the products and guiding you to the right product for you. While many products here are high-end, there is a respectable number of lower priced items that have been vetted for quality. As a first time mom I felt lost in babies R us - Baby Grand was a great shopping experience. We bought the Nuna car seat in sand. They did not have it in stock, it took about 4 weeks to arrive. This wait didnt bother us because we had started shopping when I was 4 months pregnant so we had plenty of time. Baby grand offers a free car seat install whenever you want, this is usually $30 at big box stores. I cant imagine why these reviews are so low. I have been treated so well at this store and I feel they have great products and their staff so knowledgeable and experienced - things that are hard to come by these days. I love to support the local shopping experience. They have done the shopping for you. Makes things so easy!

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