Walmart Supercenter

Reviews 3

JO

Jonathan Frana

Let me preface this by saying that I have indeed worked for Walmart in the past, at other stores. This location, at 535 South Duff, is the worst store Ive been to in the United States. I must also say, that I have never rated any business this low on a numerical scale. This store has earned it, and I will delve into three of the seriously worst experiences Ive had here to illiterate as to why. The first one happened in November of 2016 in which my girlfriend was trying to cash a check at the service desk. It would not feed properly though their machine, as it had a crease, typical of the mechanical feeders of that type. What is not typical, is how the two male associates proceeded to call her "stupid" for "folding her check in half." They went on to say, "Who even does that?" I must also clarify that it was creased by the employer who had written it, not that that particular detail is even relevant. When I called a manager, the first time I was told that its her fault for folding it, with no apology as to the harsh comments. The second call, I was hung up on- by management, The second incident was at the self-checkouts in December of 2016. The scale was not registering a t-shirt correctly, and I could not proceed with the transaction. The attending cashier came over, and proceeded to look though every single bag in my cart, as well as the ones sitting on the self-checkout platform. Not only was this incredibly unnecessary, but the associate was clearly ill as well, and proceeded to cough into every bag she searched. One of these bags contained formula for my then-infant son. Once she contaminated all of my items, she punched in her numbers and allowed me to continue my transaction. I politely refused, and left. The third incident happened tonight. I was going through the speedy checkout with my four year old son, and had a Blu-Ray that I had picked up in the 7.88 value bin. It was ringing up for 15.99, so the cashier rolled her eyes and snapped at me that she had to have a supervisor look at it. Policy understandable, her attitude, not so much. The CSM or whatever title they have now came over and was incredibly rude. She then proceeded to call back to electronics and ask if it was in the bin. They said it was, but it was indeed supposed to ring up at the higher price. She then turned to me and snapped in a similarly harsh tone, "Thats what its supposed to be, so thats what you have to pay." This isnt what made this the cliche cherry on top for me. What was, was my son asking me outside they store why they were so mad at his father. I refuse to shop at a store that belittles their customers for their mistakes. The example they showed my four-year-old is one of negativity and rudeness, and it is not something I want my children exposed to. My son should not have to think employees at places are going to be aggressive towards him just for shopping there. Regarding the blu-ray, I found it for five bucks on Ebay, free shipping anyways. Aside from these three major infractions, the store is always untidy. Even tonight there was piss all over the mens room floor. Shelves are never zoned, and this is also why things ring up incorrectly which also has happened far more times than just tonights visit. Their set-up is garbage and takes forever to change product over, leaving entire sections barren and ugly for days behind other Walmart. They are not the cheapest on most things, contrary their ads, and there are far better stores worth your time and money. Let me say I am not shopping here again. There is no need to buy food here as the new Aldi is right across the way. Target is next door for anything else, and almost identically priced. If I absolutely have to go to a Wal-Mart, I will go to Grand Ave. where the employees arent a bunch of callous a$$holes on the whole.

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Adam Ring

As my wife and I were leaving the Wal-Mart on Duff Ave. in Ames, Iowa today (January 22, 2017), an employee literally ran us down to ask to see our receipt before we exited the store. The female employee did this just to see our receipt. She didn’t ask to see the receipt of anyone else leaving the store at the same time. This is not the first or second time this employee has asked to see our receipt before leaving the store, while not asking to see the receipts of any others. Clearly my wife and I have been singled out by this store, even though our receipts have checked out every time it’s been asked to be seen, and we have never taken an item from the store without paying for it. The occasion that really takes the cake is a trip I made to this store by myself on January 11, 2017. I was purchasing items to make for supper that evening, and I chose to use self-checkout. I could tell the employee (different from the one that has asked to see our receipts multiple times) manning the self-checkout area was watching me as I scanned my items. Well, I was having difficulties with one item, a jar of basil. I scanned it, and placed it in the bag. The self-checkout register came up with the message of an unexpected item in bagging area. When I removed the basil, the message went away, but I got another message of the basil had been scanned and needed to be placed in the bag. So I did, but when that happened, the unexpected item in bagging area appeared again. So I took it back out again. Back and forth I got these messages, all the while the employee manning the area was watching this happen. I finally hit the button to not bag the basil and set it to the side. When I completed my checkout, I had my bag of items in one and the basil in the other with the receipt around it. As I turned to leave the store, the employee manning the self-checkout area held her hand out to me. I asked if there was a problem. She said something to the likes of I didn’t want the basil. I proceeded to explain everything she just witnessed, but still had to show her the receipt to prove the item had been paid for. I’m prepared to take my business elsewhere as my wife and I have never done anything wrong shopping at this location, though we are treated as if we have.

AS

Ashley Sutton

Terrible experience that could have easily been rectified if management cared (they dont). I used the machine in the lobby to try to cut a copy of my home key. The machine already had a blank key (the incorrect base) inside of it, which could not be removed (I even asked a store employee to try, he couldnt get the wrong blank out either). So even though it did eject a blank of the kind of key I needed, it cut the key onto the wrong base. At this point, I had already paid. I spoke to a manager, who told me I could pay full price to have a key cut inside the store, but they dont provide any support for the machine that is INSIDE THEIR STORE, and I could not get any sort of refund for the key the machine had cut incorrectly. Honestly, there are 2 issues: first, they need to either provide support for the machine in their store, or make it clear that its a separate entity before you use the machine. Second, this situation would have cost them NOTHING to make right (I already had the blank key, and they have their own manually staffed key-cutting equipment in the store), but they chose not to. I am irate- I have paid for a product I dont have, and was given no help from Walmart regarding their product. Bottom line, there is a Target literally next door. Customer service should always be first priority, but especially so when your direct competition is next door.