Sprint Store
| Category: | Cell Phone Store |
| Address: | 14753 Hazel Dell Pkwy #900, Noblesville, IN 46062, USA |
| Phone: | +1 317-569-1373 |
| Site: | storelocator.sprint.com |
| Rating: | 3.5 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 1
Reviews 9
MA
Matt Wilson
Once again, Sprint fails in the customer service department. I upgraded my phone and went with an iPhone back in January. This is my very first iPhone. I was trying to decide between an iPhone or an Android phone...the sales associate really wasnt much help in helping me pick one over the other. As I was paying for my purchase, the sales associate told me I would be charged a one time fee of $99 for the Apple Insurance and a one time activation fee of $15 for the iPhone...and they would both appear on my next bill. After receiving my bill, I was charged $36 for the activation instead of the $15 the sales associate told me. After contacting Sprint customer service they informed me there was nothing they could do and that I needed to contact the store directly. I contacted the store and spoke with a "Josh" or "John" and he informed me he was the assistant manager. I explained my problem to him and he informed me "Theres always been a $36 activation fee." I told him I was informed it was only a $15 activation fee when I got the phone. He told me he would "pull up my account and check on it and give me a call back that evening." That was 2 weeks ago and I have yet to hear from "Josh" or "John." Ive tried calling back but everytime "Josh" or "John" is with a customer but he will give me a call as soon as he is done. Ive never heard back from "Josh" or "John." Ive also asked to speak with the store manager...but every time I call, that person is never there. The ONLY reason I stayed with Sprint when I upgraded was because of the discount through my employer (22% discount) When my contract is up in January of 2015, Ill be leaving Sprint. Im willing to pay a little more for quality service and employees who know what they are talking about.
CH
Chris Hayes
After Sprint dropped the ball with its corporate stores on repairing my phone, the corporate customer service group sent me here. The appointment was at the end of the day and the techs were not able to fix my phone on the spot. However, they gave me a loaner and told me theyd get it fixed first thing in the morning. When I arrived after work, the phone was fixed and they wouldnt let me leave until I verified that all the issues that I had reported appeared to be fixed. (they were) They walked through what all they did to fix the phone and that I wasnt the only one who had had issues like mine. I did not purchase anything, so I cant say anything about the sales staff or the contracts. But the repair techs/service definitely restored confidence in Sprint (and I may be the only person who, until this week, had never had a bad customer experience with Sprint).
EM
Emily Digmann
We went in wanting to know some more information about possibly switching to Sprint from Verizon. We were less than pleased with our experience at this store. When we walked in we were not greeted by anyone, even though there were two employees there and only one was helping someone. When we finally did get someone to help us and we asked about the different plans, he was very unenthusiastic, and was playing around with a phone, not making eye contact and basically made us feel like we were keeping him from something. He also did NOTHING to convince us to switch and it almost seemed like he was convincing us to stay with Verizon, not a great salesman at all. Overall he was very rude and could have cared less about us, we left feeling very upset and needless to say we will definitely not be switching to Sprint. Way to go.
JD
JD H
READ. YOUR. CONTRACT. Salesmen make money from your laziness, if you dont wanna get screwed, then do your homework. Youre more likely than not going to get the same experience at any major carrier store, its how they pay the lease and keep the lights on while they spend most of their time un-f___ing phones for free for idiots like me. Always review line-by-line any agreed-to pricing before you pull the trigger and pay the money. And, Cmon, maaaan... you really want the salesman to decide for you between Apple and Android? You could have had a much better experience if you had done a little research before you tried to put yourself at the mercy of a salesman! Everybody hates the upgrade fees and activation fees but they are standard industry charges these days and discount or waiver of either fee is rare.
KE
Kenzie Ellis
I came into Sprint to possibly switch services from ATT. I had to call ATT every single month to dispute extra charges on my bill and was spending numerous hours on the phone. I was feeling very frustrated, but my experience with Sprint was amazing. Ash and JJ made me feel welcome and went over the plan that would be best for me. They were patient and understanding of my concerns. They made everything simple. They were having system issues which made the process take a little longer, but they were apologetic and even gave me a free glass pro screen protector for the trouble. Over all, this was a great experience and am happy to be switching my services to Sprint. Extra kudos to Ash and JJ who sold me on the service and were incredible friendly. Thanks again!
FR
Fritz
After 5 days my phone failed while I was in Chicago for the holidays. If I had gone with Sprint corporate they would have exchanged my phone. Once they found out I bought it from a retailer there was nothing they could do. Wireless at work is a very small Indiana dealer. If you have a problem make sure arent far from home. Salesman Travis Eaton was super nice during the sale, but told me "see you later bud" and hung up on me when I told him I would have been better off staying with Verizon. Do yourself a favor and shop at a corporate store or best buy to get a dealer that can help you anywhere.
MI
Michael Street
Ive never had any luck with Sprint in 17 yrs. I really dont know if any others are any better as my friends who have other carriers complain about their customer service and coverage as well. All I know is they are a bunch of sneaky little bastards. Several times theyve added the insurance on my devices which Ive specifically told them I didnt want. Theyve also tried charging me activation fees without advising me of them.
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Robert Ingermann
This place was great. Dave and john were fantastic. I switched from verizon and sprint kept giving them hoops to go through. Dave did not stop until he got me all switched over and was taken care. After 10 years at verizon i wished i would of switched sooner. Never got that kind of customer service with them. I will be a returning customer there for a long time. Keep up the good job hazel dell sprint
AN
Angela Taylor
Horrible customer service. I took my phone in because it wouldnt charge fast enough, the store manager jamed a charger into my phone and broke it and now it wont charge at all. They blamed me and told me I had to pay $200. I asked for managements number and they refused to give it to me. Dont shop here!!!!