Hubler Chevrolet

Category:	Car Dealer
Address:	8220 US-31, Indianapolis, IN 46227, USA
Phone:	+1 317-882-4389
Site:	hublerchevyauto.com
Rating:	4.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Asma Salek

This is an update of my first review you can see below the line: After about 10 days or less of waiting, I resent the request to the service manager and activated the delivery alert so that when they open the email, I will be notified. They responded me in a day and told me that they can fix my problem. We went there two days later and they gave a new spare key and deactivated all the previous ones for no charge. It would have been better to solve this problem without frustration but thankfully it is solved now. ------------------------------------------------------------------------------------------------------------------We bought a car about a month ago and ughhh the salesman was just driving us crazy. He was contradictory. I dont even go over how our experience was bad. But I am not giving a one star because of this but another issue. The salesman showed us the car, we asked him to give us all necessary information about the car history and its current condition. We looked at the car very carefully, we took the car to our trusted mechanics and made sure that the car is in the perfect condition, then we signed the deal. But before signing the deal the salesman did not tell us that the car does NOT have a spare key! when we signed all the documents and at the last minute he gave us only one key! when we asked him why there is no spare key?!, he acted like it is not a big deal, and told us that this car does not have a spare key... we were (and still are) deeply dissatisfied about this because we feel this important info was hidden from us (deliberately or not does not matter to me now) before we signed the deal. We went back and discussed the issue with him and he refused to help us. When we asked him, if we can talk to the manager, he said I AM THE MANAGER!!!!! but finally gave his Bosss number to us. This is the aweful customer service we got from them. Now i have emailed the service manager and general manager a week ago and no one has responded. They even refuse to give me the info about when the spare key was lost. It is very important for us because of security reasons. Really if I go back, I would try another dealer with more respect and better customer service! I dont want to follow this up legally but if I need, I would do so.

A Private User

I gave up on the idea of going to a car dealership to purchase a car before going to Hubler because of all the negative experiences I had. My wife is physically handicapped and we had to find the perfect vehicle with a wheelchair lift and we were lied to time after time by dealerships that said the vehicle they were selling had those capabilities. I didnt want to wheel my wife to another dealership just to find out the specific capabilities werent available. I found a Chrysler Town and Country on the Hubler website and called the number. I spoke to a man named Alan who was very helpful and polite over the phone. He got the supervisor Rob on the phone to answer the question if it had lift capabilities. Rob, who was very helpful assured me that this was the case. I told Rob about how we are reluctant to come in because of the past with other dealerships. Rob assured me he would not do that and he promised me he would roll out the red carpet. After speaking with Rob for a couple more minutes, I agreed to come in the following day. When I arrived to my surprise, The vehicle was opened up and the lift was out to show the capabilities. I met with a man named Jim Virni who was very nice and explained all aspects of the car to me. The manager Tony even came out and introduced himself to me. We purchased the vehicle and I left the lot feeling like I really got a red carpet treatment. I just wanted to thank Alan, Rob and Jim for the excellence in customer service. I was very skeptical of dealerships but now my business will only be through Hubler. I spent only 1 1/2 hours at the lot and drove off with the car feeling good about my purchase. I really felt that Hubler listened to my needs and worked with me to get a great price. I know people write alot of negative reviews because of negative experiences and they have every right to. but when I get this kind of customer service, Hubler really warrants this positive review. My heartfelt thanks from my wife and I. Thank you Hubler and I am referring all of my friends and family to this dealership. -James

Tracie Deniece

3/11/15 A week later and I spoke to a man by the name of John, that said that he wouldnt do anything to help me, but at the end of the conversation said he would look into and give me a call back by the end of the day. Not only did he not call me back. I called the next day and Sandra said that she will look into it and give me a call back that day. She did not call me back. I called her on Friday and she said that John was suppose to have followed up with me. and that she will have him give me a call. Needless to say, John never called me back. I called and sent Sandra and email on Monday to follow up...No response from her. I called again on Tuesday, and still no response. So, I called again on Wednesday, and come to find out that she is off on Wednesday, so I left John a voicemail and surprisingly he did return my phone call. I called him back and he said there isnt nothing he is going to do. I think it is poor customer service to go a week without returning a customers phone calls or emails. I work in customer services and I take pride in the people that I work with and Hubler Chevrolet needs to work on their customer service. I called Joe which is Johns boss, so we will see if he returns my phone calls. Either way, I know I will never buy a car from this dealership again. And if I could give them zero stars, I would. I purchased my car in February 2014. I had a good experience with Sandra, but she was doing her job and making sure she got a car sold. I was told that the Service Department would contact me every time I was due for an oil change and they havent contacted me not once. I was also told that they had put new tires on the car that I purchased, and they did not do that at all. After 12 months of driving this car, my tires are bald. Im sorry, but new tires shouldnt be bald after 12 months and 16K miles. I would not recommend Hubler Chevrolet to anyone of my friends or anyone I know at all. They are only "nice" to you so that they can get a car sold. Think twice before you purchase a car from this dealership!!!

Amy Vrtis

Who is rating this place? I am so confused. Do they bribe for reviews at Hubler? Because our experience was nothing short of terrible, and I have been to about 10 different dealerships in the last year and this ranks among the worst. We leased a new Chevrolet truck from Hubler. 1) The truck was not ready when promised. It was delayed 1 day, then 2 days, then 3 days, then 4. And no one called to tell us this. They told us it would be ready, and we drove all the way out there, and then what do you know, its not ready. 2) We wanted all weather floor mats, a $20 upgrade from the ones that came with our truck. The manager told us we were being difficult, but that he would throw them in. Guess what? He didnt throw them in. We paid $80 for them. And whats the topper? That was over a month ago, no floor mats - and no one can give us any information on where they are. Its a constant finger point game at that place. 3) The initial price given was wrong. He told us we would get this credits & benefits and then when we went to finance, guess what, different price? (Amazing, huh?) He said he made a mistake. 4) The wait. We would just sit around in that place waiting and waiting, and no one knows where anyone is. 5) The best part... We got a new truck and were told the license plate information would come in the mail. I bet you cant guess this one... IT DIDNT. The plates expired last Saturday, and after calling several different times and being told they were sending our info to the BMV. Today, the BMV still had no information about the truck and it turned out Hubler never sent it. Not surprising. So as it is today, we are paying a hefty price for a truck we cannot even drive, that doesnt even have the features one month later that we paid a premium for. I am extremely disappointed in this dealership, and I can promise that if we ever do decide to go with another Chevy vehicle - it will not be through Hubler. Shame on you GM!