Ray Skillman Southside Auto Center

Reviews 4

ED

Edwina Caito

If youre the parent of an older teen, you know how daunting an experience buying a first car can be. If you are a parent yet to go through this, you will definitely want to read on! After weeks of scrolling through car apps and dealership websites, my daughter and I ventured out for a day of checking out affordable used cars and taking test drives. After wading through high mileage clunkers and being ignored by salespeople who heard, "a budget car" and literally walk away, we headed back to the south side. I knew if anyone would have nice, clean and mechanically sound cars on their lot, it would be Ray Skillman! But I had no idea what a truly special experience we were about to have. Immediately, we were greeted by a smiling, charismatic young man named Stas...and when we said we needed a used first car on a budget, he was eager to help. After we looked through the buy here, pay here car and SUV selection (which was fantastic compared to other big name lots), Stas showed my daughter a brand new, 2017 Mitsubishi Mirage. I was immediately doubtful and told my daughter not to get her hopes up. Stas gave me a price comparison between the new and used cars then made us a deal. He was extremely optimistic that he could put my daughter in the new car, but he had her choose a used car she loved, as well as which style and color Mitsubishi Mirage she loved. He then said he would work to make sure she got one or the other. He kept his promise!! Not only did my daughter get a beautiful, brand new car, in her color choice, but our payments were more than manageable!In addition to the car, Stas made sure my daughter was set up with the best warranty, tire and wheel coverage, dent repair and 24 hour roadside assistance...everything a PARENT wants when they send their child out on the road. The credit and paperwork process was smooth, quick and painless. Stas was so friendly and engaging and the rest of the sales people and finance people were cheering along with us, congratulating my daughter and making her first car buying experience a dream come true. Its no wonder Ray Skillman has built such an empire with so many friendly, caring and amazing people working with him. We will never buy a car anywhere else! Thank you all, so very much! And parents, if you want an outstanding first car buying experience with your teenager, along with a safe, reliable vehicle, hit the Skillman dealership of your choice and if you are at the south side Kia, Mitsubishi lot, make sure to see Stas! He made my daughters dream a reality.

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HU

Hutch Coxey

My wife and I started looking at new cars early on a Saturday morning. After looking at Hyundai and Cadillac we ended up at Skillman Buick. It was the first really nice day for awhile. A lot of people were out looking. We began looking around on the lot and a young guy came out and introduced himself and offered to accompany us but remain back a little so as not to appear pushy. It was clear he was in training. We found a Buick LaCrosse and asked about it. He was knowledgeable about the car and we felt comfortable with him. We asked to test drive the Buick and he went with us to explain some of the options. Upon returning we decided to see what they would offer on our trade-in, naturally this kicked off the process. At this point a full salesman stepped in to handle the deal. After several back and forth negotiations. We settled on the deal. They kept the keys to our old car. Finally we were ushered to the Finance Manager. Several forms were printed off and then this manager began to sell us on an Extended Warranty. I felt he was high pressure and told him so. We didnt buy the extended warranty. He rebutted with he didnt think he was. After that our communication was down hill with him. They put the new car through the car wash and filled the gas tank while we were doing the paperwork. We asked if the new to us car had an owners manual, the salesman said it did. We needed a paper plate as our plates were expiring within the month. Well, the car didnt have an owners manual and they didnt give us a paper plate. They seemed in a hurry to get to the next customer instead of taking care if us. We headed home and realized they kept our keys, our key ring had our home keys on it. We had to drive back to the dealership to get them. They werent taking care of the details. I had to return to the dealership the next day for a paper plate and to order an owners manual. We were at the dealership the first day for around 3.5 hours, we were wore out by then. This took too long. We liked the two salesmen, the finance manager not so much.

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JA

Jasmine Frazier

I purchased my 2015 GMC TERRAIN, a year ago next week. Initially when I came here, I left pissed off because I had been looking for vehicles and they make you come in and sit all day only to leave out driving your car you came in with. Over the phone I was promised that wouldnt be the case..I went in, and I cant remember the guy who helped me at first, but he wasnt listening to what I wanted. If Im going to be PAYING and DRIVING the vehicle, I want what I want. Needless to say the vehicle he was trying to put in some itty bitty kia..nothing against KIAs but I didnt want that..So I left pissed off..The next day I did get a call from Dustin Townsend saying he could put me in a vehicle. I asked him why that didnt happen the day before, he apologized saying the guy was in training or something. He asked what vehicles I was interested in, I asked that he call back with car payment info after he did the numbers etc. When he called back he had even better news!!! He promised it would not take me long to come in and sign my paperwork, he said no more than an hour. And he kept his promise. I absolutely LOVE my vehicle, I havent had any problems. Dustin is a very KNOWLEDGEABLE and FRIENDLY man who wants to help people get in cars and not concerned about commission. HE is the only person I will refer anyone to, because he will be honest and let you know if you can get a car..He shared something with me that he learned from an old boss when he was a salesperson, and I will never forget it! Its all about how you put in the search criteria, thats what most salesman do incorrectly...Okay my fingers hurt, I think Ive bragged enough about Dustin!!! I will never forget my experience with Dustin! ;)

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MI

Mikado Karibe

I generally work on my car myself, but when I diagnosed a problem with my car and found it to be covered by Fords warranty, I took it to skillman service center south. I dropped it Sunday and left a note describing the problem that was causing my engine to stall out. I explicitly stated which part, which error code and included the Ford extended warranty number. They called saying they had found more issues. I was told it would be $675. I informed them that I would take care of it myself that I only needed the warranty repair taken care of. They explained that what I requested would not solve my stalling problem (I knew that it would because Ive been working on cars since I was a kid). They slapped a $110 diagnostics charge on my bill and told me they had to spend hours diagnosing the problem. Despite the fact that I said, in no uncertain terms, that I ONLY want the warranty problem fixed by them. The manager dropped the charge but lectured me about how much time it took them. They do good work but the only reason I would go back is for something covered by a warranty. It really feels like they tried to pull a fast one on me telling me I NEEDED more repairs when I knew I didnt to solve this specific problem. Picked the car up and its running great again with them having only done the repair I asked for. Keep an eye on these guys.

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