Barber Ford

Reviews 6

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E B REI

If there was a zero star rating that is what I would give the service department. Where do I even begin. Have been taking my F150 there for service for over a year. Honestly because its the closest dealer to Saugatuck. First off. The online booking system for appointments. You make an appointment online and then you receive a call the time is not available. Reason why is they actually dont use the system!! So after your appointment you get an email saying " sorry you missed your appt today." But lets focus on the other issues. The customer service is so poor I think Comcast found someone to replace them with the worst customer service rating. Everyone who works at the desk has no personality and cant even pretend to be friendly or care. Every time you go it is like your a new customer and they know nothing about your vehicle or its history. Lets use an example. I come in for an oil change. I tell the guy that my truck literally spits out gas in the line every time I pump gas. First he looks at me like I am idiot and tells me thats not possible. Afterwards he tells me I was right. There were gas stains on the line in various places. So what did they do about it after taking 90 minutes to do an oil change. Nothing!!! Next time I come I ask about it and they look at me like what are you talking about! But yesterday was the icing on the cake. My truck has been having issues shifting. Then yesterday while on the highway the computer literally goes dead and the truck starts downshifting and losing power. I slid to the side of the highway and shut it off. It starts again and I drove it home luckily only two miles away. So I call the service department and explain the situation asking if there is anyway they could find time to look at it. Obviously this is an urgent issue. Jim the service manager point blank tells me he doesnt have time for me. Cant help me out. Maybe later next week!!! That is his response!! Thats customer service! That is how you treat your customers!! So now I am in touch with ford corporate filing a complaint and trying to get someone to look at my truck and so far its going no where. Welcome to ford!! I will never go back to barber ford again!!

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David Shanley

I purchased a used Fusion from here roughly two years ago. The day after I got it, while across the state, there was an issue with the breaks, causing damage to one of the rotors. The issue was the fault of the company, so they agreed to replace the rotor on that wheel, resurface the other rotors, and replace the rear pads. Two years later, less than 28,000 miles driven, I started having trouble with the breaks on that wheel again. I took it to a different dealership who told me that rotor was so damaged that it had destroyed the pads. They had no knowledge of the original repair. I find it interesting that the other three rotors, which were older and had more miles on them, were in excellent shapes. I called Barber and explained the situation to a mechanic who said that the other garage (which is another Ford dealership) must be lying to me. I then left a voicemail for the used car manager at Barber. He called back and read the report on the work done originally. I had already acknowledged that I knew this information. I called him back and he is yet to return my calls. I know that a few hundred dollars may not seem like much, but it was a lot to me at the time. I asked Barber to make this right. I did not want to believe that they lied to me originally, but the fact that they will not return my calls makes me believe otherwise. I would caution anyone against purchasing here. Make sure you get clear documentation for any work done and verify it with a mechanic you trust.

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Karl Ermatinger

Smokey and the Body Shop are top notch and I do recommend them. But the Service Department failed today. My less than two year old Fusion had a failed battery they said but it would be replaced under warranty while I waited. Sounds good at that point. They didnt give me a wait time estimate and I didnt ask for one since this is a very small job that should take less than 10 minutes. Then I waited and waited and waited but after an hour and a half and several other people got their cars done, I went and asked at the service desk and was told the job was in the system and that I just had to continue waiting. Not only was it taking too long but there was a glaring lack of communication and customer service. Granted, I didnt have an appointment but dead batteries dont give you that luxury and even still I expect much more in that situation. I wait another 30-45 minutes and finally, after more than 2 hours, my car is ready. My past experience was better but today was a service failure. The Barber Ford website has no feedback submission links that I could see, so Im posting this review here.

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Will Ludlow

PROs: the service rep I spoke with over the phone to confirm my appointment (Brad) was pleasant, service was completed as requested, and accommodations were made over the phone to leave the car at the dealership over the weekend CONs: after dropping my car off, the service department never called to let me know maintenance had been completed (I had to call and ask for a status update); additionally, the service person who facilitated my visit at the dealership (Daron) was visibly disinterested in assisting me and, Im assuming, the reason I didnt receive a call to notify me of the service completion. I dont think Daron is representative of the service staff at Barber, which is why I wouldnt give this service provider fewer stars. UPDATE: after reading some of the other recent reviews of the Barber service department, it seems that my experience was not abnormal. I will not be making a return visit to Barber. To potential customers, do yourselves a favor and try Fox Ford in Grand Rapids for friendly, quality service.

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Ed Elzinga

The people at R.E. Barber Ford do a great job. They are very friendly and courteous. Their service dept. prices are competitive to other service garages in the area. I take both my 2006 Ford Expedition and my wifes 2008 Ford Escape there for service. They install Motorcraft parts on the vehicles. The Motorcraft parts may cost more than the aftermarket parts do but there are warranties on the parts that more than make up the difference. The building renovation is great. One suggestion for an additional service is having a free shuttle service for customers with their vehicles in for service. Autonation Ford in Panama City, Florida has that service and it is great. You bring your vehicle in for service and a shuttle driver brings you back home, to your place of work, or any place you need to go.

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Scott Adams

We took our expedition in for oil change and tune up and had been hearing a ticking in the motor and to have the brakes checked because when you stepped on the brakes the steering wheel would jump out of your hand. We were told that the front brakes were fine and the rear brakes were close to tolerance and the ticking in the motor was normal injector ticking so we left and within 4 days the ticking was worse and vehicle was losing power so we took it back and now we are told that a cam follower has failed causing the ticking but not sure about power loss and they fixed the front brakes. I gave them three stars because I have always been very pleased with Barbers service and this is the first time I was not happy and hoping there isnt more damage done to the motor because of miss diagnosis

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