Falcone Volkswagen Subaru & Saab
| Category: | Car Dealer |
| Address: | 1930 W 16th St, Indianapolis, IN 46202, USA |
| Phone: | +1 317-263-0002 |
| Site: | falconevss.com |
| Rating: | 4.8 |
| Working: | 9AM–6PM 9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 10AM–5PM Closed |
Location
Photos 1
Reviews 4
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Cheryl Akers
Our experience at Falcone was wonderful! I called the dealership on a Monday evening to inquire about what time the dealership closed. Alex Moffett answered that call and was courteous and patient as I explained that we were in Avon at the moment but were actually from Terre Haute (at least 65 miles away). He spent several minutes on the phone with me, determining our needs and even offered to stay past closing time to meet with us. Not wanting to keep him beyond closing time, we agreed to an appointment the next morning. From the time we arrived at approximately 9:15 AM to the time we departed in our new Forester at approximately 1:30 PM, Alex went out of his way to make our buying experience at positive and painless as possible. Alex listened carefully as we explained our experience over the past 13 years with our current vehicle- we thought we purchased the most reliable vehicle but ended up putting thousands of dollars into it for mechanical and electronic repairs of things that should have never had to be replaced. We also dealt with a service department that was not always honest. The final straw was a second breakdown 60 miles from home. He confirmed our feelings that purchasing a Subaru, with the well known records of reliability and safety, was the smartest investment we could make- both financially and for our mental and emotional health. Alex knows the Subaru products inside and out and answered every question we asked. He was up front about the price and financing. He was very genuine and allowed us to make the decision of purchasing without an ounce of pressure. We were also very pleased with Moe as he walked us through signing the documents to complete the purchase. He more than covered all of the information and even gave us some tips on helping our college age son build credit and information on leasing a vehicle for Keaton in the future if the need arises. I cant say enough about the great service we received from Alex and Moe. We were referred by a friend who purchased his Subaru at Falcone 6 years ago. Based on what he told us, we didnt even consider checking out the other Subaru dealers in Indianapolis. Good to know that even with an interval of 6 years, Falcone is still in the business of taking care of customers like family. CLASKE
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Lex2489
Falcone was the best car buying experience Ive ever had. Prior to Falcone I had been to Tom Wood Subaru and also had a poor experience at Butler Toyota. The Salesman had always been pushy and unprofessional. I believe they were also biased due to the fact that Im a woman in my late-twenties with less than average credit (which I had worked hard to build up the past few years in order to even purchase a car).I can understand that after working in this business for a while you can run into the poor habit of stereotyping your customers, but coming from a strong sales background I know the importance of treating everybody the same. People may just surprise you. I wont even begin to touch on the misinformation, ethical concerns and overall poor customer service you will experience at Tom Wood. That will be for another review. My fiancé and I went into Falcone and were immediately greeted by a nice man who offered us something to drink and eat while we waited for the salesman we spoke to when we called. The dealership has a "family oriented" atmosphere. Our salesman Brian Moffitt was superb. It was raining very hard that day and he wasted no time bringing the car we were inquiring about to the service overpass so we could view it (2016 Subaru WRX). We fell in love immediately! My main concern was that I did NOT want them to run my credit again due to all the hard inquiries I had previously at Tom Wood. I knew I was already approved through one lender and let them know. The finance manager was amazing. She made it very easy, contacted the bank herself and got us approved at a lower rate than Tom Wood for the new car. On a side note, Falcone was offering the premium model plus a few extras included at a much lower rate, close to what Tom Wood wanted for just the base model. Overall both our salesman and the finance manager were extremely knowledgeable and friendly. They both knew what they were talking about having worked there for over a decade and they were not pushy at all. We drove off the lot the same day and I will most likely only shop at Falcone in the future. On a side note, when we had finalized our purchase Mr. Falcone himself came over and shook our hands! You wont get that service anywhere else.
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Karri Garcia
My husband and I have made two purchases at Falcone now. On the first purchase, we had seen a Mini Cooper listed on their website and went in to test drive it and potentially buy it (which we ended up getting). We were told had a couple from Chicago driving down to see it that day, and although they had been encouraged to put a small refundable down payment to hold it, the couple did not. Sorry for them, but good for us. The process was very smooth and pressure-free. Bert went out of his way to create minimal stress for us, and the owner was there working, himself, on a Saturday morning. I was impressed at the staffs professionalism and hospitality! Then we needed to trade the Mini in for a 4-door a few months back, so we went back to see Bert, because he was just so nice and down to earth compared to other car salesmen we had experienced in the past (at other dealers). He wasnt in the office at the very moment so we worked with Dan (I THINK thats his name) and he was good too, but we were honestly looking forward to helping Bert get the "credit", but it wasnt like that -- Bert ended up jumping in and out of the transaction whenever he could to help get us out of the door happy! What I really love about this dealership is that it doesnt feel like a dog-eat-dog environment. At Falcone, its more like they are a family and realize that if they all give 100%, theyll all succeed in the end. When we finally were about to drive the VW off the lot, Bert (although he wasnt the one who "sold" us the car) took the time to go over some neat features and offer some personal insight about the cars components. This was on a Saturday and then on Monday, Bert realized we still needed to sign a couple documents and personally came to me and my husbands workplaces due to our special circumstances and availability. Overall, great experience now twice and highly recommended for a no-nonsense, straight-forward, pressure-free purchase! And if youve seen Falcones commercials, "no dealer fee --EVER"...its true!
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A Private User
It is a pleasure that I have the opportunity to write a review for Falcone Subaru. I had first been introduced to them two years ago when I needed someone to look at my older Subaru. The brought me out under the car and had their master technician show me some of the issues and what was needed. At the time I couldnt swallow the bill, but I was incredible impressed by the service. Here we are two years later and I went back to trade in my vehicle and purchase a new Outback. I worked with John Franks who is a great salesman to talk to. At Falcone, they really enjoy working with their customers and you actually feel like an important human being. Normally you have to haggle over the value of the trade-in thinking youre getting a bad deal the whole time, but at Falcone, they show you the screens they are looking at and you come to a mutual understanding of the value of your car based on prices from around the web, the repairs that need to go into it, and the amount of money Falcone wants to make on it. The owner, Bob Falcone, is a very nice man, a little rough around the edges, but incredibly respectful of his customer. I was surprised when he got down on the ground to look under my car at an oil leak...I mean what kind of business owner is willing to get down in the dirt on a cold day to help out a stranger? Thats Bob Falcone for you! For Falcone, its about a relationship. When you purchase a new car from them, thats just day one of a long road. They also dont believe in dealer fees, so there are none. Theyre not hidden either. How awesome is that! I could go on and on...I have nothing but good things to say about this dealership. They are truly breaking the mold and care about their business. In these tough economic times, theyve stepped up to the plate and taken care of the customer (which is why they grew 40% over last year). If youre thinking about going here, do it!