Summerfield Ace Hdw LLC

Category:	Hardware Store
Address:	2101 Independence Dr, Greenwood, IN 46143, USA
Phone:	+1 317-859-2404
Site:	acehardware.com
Rating:	3.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–6PM

Location

Photos 21

Reviews 15

CAKE Morton

We had an incident where we rented the rototiller and our vehicle was damaged because the employee refused to do a team-lift into our minivan. When my wife pointed out the damage to the employee, his response was, "well, it is hard to put a rototiller in the back of a minivan." He did at least document the damage and said a manager would call us the next day. When nobody had called, I called the store and the manager ask that we come in to speak to the store manager. I went into the store where I was met with by "Smokey." He said, "I cant believe youd even show up at this store." Followed by, "I suggest you leave the store and never come back." I had not even requested the damage be repaired. My expectation was to at least get an apology and maybe implement a policy of 2-person lifting of heavy objects into vehicles. Ace Hardware stores are franchises, so I called their corporate office to inform them of the occurrence. This is actually the second time we have had this happen to us from Ace Hardware. The first time, I just brushed it off. The unfortunate thing is that the employees here are really helpful and great. But, their ownership needs to take a customer service 101 course.

johnzo219

I just spent fifteen minutes in this store looking for what I needed. I was never offered assistance. When I found it finally, I noticed that rather than offering to help, their cashier stood at the end of the isle watching me like a hawk because I was attempting to match thread depths on a lag bolt, and she apparently found it more prudent to watch me like a shop lifter than offer assistance. After all of this, I attempt to buy a $3.00 pack of bolts only to be told there was a five dollar minimum on card purchases. Many people dont even carry cash anymore. Then to add insult to injury, the same cashier starts trying to sell me candy and soda to meet their minimum. No thanks. Location is the only reason Ive ever set foot in that store to begin with. They are insanely over priced. Location be damned, they will never get my business again. I honestly hope they go out of business. Between their prices and attitude, they deserve to.

Clayton Mc

AWESOME Customer Service & Selection!! We chose going to the local ACE Hardware over the chain hardware stores like Home Depot, Menards & Lowes and are we glad we did! The owners are great and do what it takes to make a small town business succeed! Get were looking for a Grill and found a huge selection of Weber Grills and Ducane. The gentleman that helped us was young had did everything we could have asked for. I try to support the smaller businesses and this is one store that I will goto everything I need anything for the house. I HIGHLY recommend Summerfield Ace Hardware

lewis andrews

I really appreciate the owners (Husband & Wife) personal service. They gave me a great deal on a top of the line barbeque grill...(was about $250 cheaper than even online deals), plus free grill cover and 20% off all accessories...delivered within the hour and made sure my natural gas connections were properly fitted. To me, this store typifies the great American entrepreneurial spirit. I can tell you, Im willing to pay a little more to support such a store, but Im glad, in this instance I didnt have to. Anything you need is in this store... Wayne Andrews, Greenwood, IN

Cameron Arrington

It was cheaper than any other rental place in town for a moving van but I was charged for a bigger truck than what I received. Charged for a 24ft and got a 16ft so I had to make another trip which added 50 miles and almost that much in cost. The associate said there was nothing he could do about it since I already reserved it, even though my reservation was for the bigger van. The truck did the job and the other workers are amazing but I would recommend checking the truck size before you leave the lot

Jessica Eckroth

Went to look at paint. After looking around without anyone asking me if I needed help, I asked the young man at the paint desk, who was still ignoring me, if they carried Valspar. He responded, "Valspar?" When I told him it was a paint brand, he pointed at a sign rudely and said "we only carry Benjamin Moore." ACE advertises that they sell Valspar, but since he clearly was not interested in helping me, I just said thank you and left.

Melville Peterson

Buyer beware. You really need to watch their pricing. I got two propane tanks filled there and when paying, their price per gallon was 64% higher than the Tractor Supply just down the road. I checked the price for a can of WD-40 lubricant and their price was 186% higher than an autoparts store just a few blocks away. With crazy rip-off pricing like this, this Ace just lost what was a fairly loyal customer.

David Church

Visited to buy paint brushes. Male employee kep watching us by w continuously walking past the isle we were in. I thought it was creepy. Then when my husband and I walked into the main isle on our way to check out, there stood the cashier. Thats when I became very offended as I realized they had been watching us. That will be the last time I step foot into this business.

William Michael

I love this place! The owners are hands on and they have the best prices and selection of dog food anywhere. Vicki, one of the owners, may be the nicest person I have ever met. The whole staff is very helpful.

A Private User

I visit this location about 2 times a month. They are very nice and helpful. Get there early and get some fresh coffee. Take your kids too, they have free popcorn! Ray, New Whiteland.

AJ I

Caring and attentive staff. The store is well organized and easy to navigate. A great atmosphere.

Joe Huff

Took over 45 days to repair weed eater and then put the wrong part on.

Cody Fields

Great customer service and tool options with low prices.

Doyle Shotts

great cashiers everyone there is always helpful

Rick Yost

Nice store but expensive