Rural King Supply

Category:	Home Goods Store
Address:	12531 Sportsman Rd, Highland, IL 62249, USA
Phone:	+1 618-654-5360
Site:	ruralkingsupply.com
Rating:	3.7
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–7PM 9AM–5PM

Location

Photos 26

Reviews 12

Jerry Holtzclaw

I have been a long time Rural King customer since they opened in Highland, purchasing power tools, electrical and plumbing supplies and lawn and garden equipment over the years. On a Saturday morning in early June I brought in a string trimmer for service. The guy at the service counter told me it might be 3-4 weeks before they would get to it. I told him thats fine, I could wait. He then told me that it could take longer since they focus on "servicing what they sell" first. Again I told him I could wait. He took my trimmer and filled out a work order request. After 6 weeks and not hearing anything., I dropped by on 7/16 to see if my trimmer was ready. The person at the service desk found my trimmer, with service tag still attached and told me they hadnt gotten around to it yet. Very patiently I asked when they might be able to look at it. He explained that "with the storm last week we are very busy" and did not know when they would get to it. "Besides", he said "we have to take care of what we sell first." I said since they could not commit to a date for repair I would take my trimmer and go somewhere else. First, I completely understand prioritizing service for equipment that you sell, that makes sense. BUT I waited almost 2X the amount of time I was originally told the service would take. What I dont appreciate is that even with my contact information, no one called to tell me "it was taking longer than we thought", or "were still very busy" or just say we dont want to work on your trimmer so take your business and money someplace else. Management needs to rethink their customer service policy.

Jason Cook

Got up early to go here on Black Friday to use a coupon on the front of their ad where you draw from a bucket to get a percentage off thinking Id buy something if I got a percentage off. I went directly to a cashier to see my percentage off and was told I could only do it at the time of purchase. Didnt say that anywhere in the ad. Needless to say, you didnt get any of my money today, nor will you ever. Thanks for wasting my time.

Jim Hudson

Rural King in Highland has a very helpful attentive staff. I have always been satisfied with the products and service, the big box stores could learn something!

Tyler Jackson

Gun staff is always helpful. I love that i can also do DEL transfers here at an affordable price.

bmx and friends l

The customer service staff was very helpful and new a lot about the products they carry there.

Eddie Hebron

Great Experience! ... They have Great Inventory of Products!

Paul Kineke

Great store, probably has what youre looking for!

David North

Friendly. Knowledgeable. Well stocked.

fishing is my drug

Staff is helpful and friendly.