Roberts Cycle Shop Chicago

Category:	Bicycle Store
Address:	7054 N Clark St, Chicago, IL 60626, USA
Phone:	+1 773-274-9281
Site:	robertscycle.com
Rating:	3.9
Working:	10AM–7PM 10AM–4PM Closed 10AM–7PM 10AM–6PM 10AM–5PM 12–5PM

Location

Photos 100

Reviews 11

Garrett LeGrand

Their mechanics cannot do anything beyond simple repairs. They seemed to be baffled by my 2009 Jamis road bike. Basically they had my bike for a week (despite being told it would be a couple of days) and when I finally called them I was told the mechanic who knows how to work on road bikes wouldnt be in until Thursday. ANY bike mechanic should have been able to work on the issue I was having. The guy said the mechanic that was there that day could look at it, but I did not get a warm feeling from the sound of the guys voice. I ended up being quoted $260 for replacement parts (that they could not even order because they are not an authorized dealer). I told them I would just come get the bike and take it to my regular LBS even though its ten miles away from where I live now. When I went to pick it up the guy was giving me some ridiculous story about the $260 quote coming from some bike repair seminar he went to like four years ago. I had no idea what he was talking about and neither did he. I am writing this review for people that have newer, more expensive bikes. This is not the shop you want to take your bike to. I should have trusted my gut and gone to my old shop because it is completely night and day the level of service and knowledge I received from each. Was without my bike for a week and it was a complete waste of my time. ***UPDATE*** I took my bike into my regular shop on Sunday and they had it back to me Monday afternoon. They charged me $12 for the repair. I dont even want to think about what Roberts would have done to my bike.

bell Review

So my bike got a flat back tire. I called Roberts and asked how much to repair. I told them it takes air but goes flat after a ride. I was told $15. I walk the bike over to the shop and had a guy look over the bike. I believe this guy was different than the one I spoke to over the phone. Regardless, the one in the suspenders is a big time scammer and thought I was an idiot. All of the sudden my $15 tire repair turned into $165 dollars. I kept telling him as he was going over everything "I just want my tire fixed". I can do my own tune up and if I couldnt I would just buy the $69 tune up at the other shop in rogers park. I took a look at his itemization and noticed he had $36 for the tire repair. What happened to $15? So it more than doubled and then he found $140 some dollars of more work he wanted to do on it. I told him politely (I didnt let him know I was aware he was trying to scam me) that I wasnt spending $165 plus tax for a bike that he told me when I came in was maybe worth $150 fixed up. So then he said.."fine take it out of here". So I did.

Berry Blast

IF there would be 0 stars I would give it to these guys. I came yesterday to drop off my bike so they can find out the issue for my back wheel motorized bicycle. The guy told me we will give you a call in the morning I came in the shop @2pm and the guy made me stand a whole 15 minute chit chatting with his employee and I was still standing until he seen me and started talking about what I wanted. I told him I dropped my bike last nigh and he was giving me tips about motorized bicycle and my whole question isnt about my motorized bicycle it was about my back wheel excel. The guy started to give attitude and told me to step away. After all that disrespect I toke my bike and threw his card they gave me in the garbage. The worst place youd ever go for Bicycle advice. Absolutely the worst customer service ever.

A Private User

Weve taken both our bikes to these guys for tune ups and mods and theyve been great every time. Really nice, very inexpensive compared to other shops and they really know their stuff when it comes to bikes. If youre scared away by it being small, or because its not a million dollar building with chrome and glass everywhere, go right ahead and pay twice as much for crappy service at some other shop thats trendy enough for you. Ill stick with Roberts. These guys are the real thing, and theyll take care of you. I wont go anywhere else.

Lucinda Garcia

They dont have extensive technical expertise. They had two people working there, but said they needed to wait for the manager to get off the phone to confirm what was wrong with it. It was a simple derailleur problem so its a bit odd that two employees werent sure what to do about it. Theyre prices are competitive and they are honest and helpful if youre in the area and need immediate work, but I wouldnt go to them for major repairs.

Dave Shoda

Had a really good experience adding struts to hold the battery above the back wheel and adding a back wheel gear clamp to prevent the chain from falling off on a used prodeco electric bike, at a very reasonable price. They also adjusted the seat at no extra charge. Didnt overcharge based on what they thought I could afford, and didnt make unnecessary repairs. Planning to get other repairs done here in the future. Dave

Neal McWhorter

Old fashioned bike store filled with parts and people who live bikes. Brought two old bikes in for repair, one they adjusted for free and the other they went through all the things that needed doing and priced it out but told me that they didnt think it was worth the amount of money it would cost. Im planning on buying a reconditioned bike from them instead. Honest and fairly priced.

Stan Bratman

grew up a mile away so went to his dad as a kid. Now I go, cause I can depend on them to know how to fix my 1972 Gitane, still make in France. There was a Schwinn dealer a couple miles away down the street, so Roberts, it turns out, took everything else, including French and Italian bikes. Still has some parts sitting around also. A treasure.

Rafael Garcia

Now that the bike season is starting I needed major upgrade on my bike - pedals, seat, and the brakes. I went to several places and because my bike is kind of old, the other folks didnt have the parts. Roberts has everything so if you cant find parts anywhere else, chance is that Roberts will have it. Thumbs UP!

i.k Don

The owner of this shop is a PRO. I had a rare 1969 bike made in Spain. Nobody else had the proper tool needed to remove the crank and work on it for me, that is until I got to Roberts. They can do what other bike shops cant. I was VERY impressed by this shop and the prices are affordable.

Maria Roman

I spend so much time shopping online, its a throwback to walk into a store with a friendly, funny staff who will help you find what you need, or maybe something you never knew you needed. I count on Roberts to keep my bicycle in good shape. So far, they havent let me down.