Bucephalus Bikes

Category:	Bicycle Store
Address:	1424 Lake St, Evanston, IL 60201, USA
Phone:	+1 847-864-0924
Site:	bucephalusbikes.com
Rating:	4.9
Working:	Closed Closed 10AM–6PM 10AM–6PM 8AM–4PM 8AM–4PM 8AM–4PM

Location

Photos 13

Reviews 10

Dan Lior

I came in to the store to ask for an overhaul of my rear wheel, which seemed to be experiencing more than normal friction and hence causing my chain to lose tension when I back pedaled. The owner convinced me (my bad for letting him do that, but he is supposed to be the expert) that all that was needed was a new chain. He offered to replace the chain for the cost of the chain (no installation fee). He replaced the chain but that had no effect on the problem. He then started to tell me that my bottom bracket needed replacing. Besides not being able to feel the flaw that he claimed to feel in the bottom bracket, it obviously doesnt have anything to do with the friction in the rear wheel. He changed his mind about the bottom bracket and came to the conclusion that the rear hub needed to be overhauled, but he said I would have to leave my bike with him for a week to get it done. I declined. He charged me $23 for the chain and $10 for labour. Apparently labour is separate from installation fee. He didnt apologize or even acknowledge that he needlessly replaced the chain (which I didnt ask for, and I didnt think was required) when I told him at the beginning that the hub should be overhauled. I later went to the recyclery and (with help from the friendly staff) overhauled the rear hub myself ... for free! That fixed the problem nicely. ...... Addendum: After posting this review the owner phoned me to discuss the review. He is very concerned about the reputation of his business and was obviously upset about the negative tone of the review. Nevertheless, he expressed his feelings politely and considerately on the phone. As a result of our conversation, I am appending my initial review. While the information in my initial review was accurate, it may not have been a complete. I should have mentioned that I was treated in a friendly manner and that the owner attempted to fix my bike on the spot, despite having a large backlog of bikes in the shop waiting to be serviced. In this respect, the service that I received was exemplary. Additionally, my rear derailleur was wiped down and lubricated as an initial attempt at an easy solution. It didnt solve the problem, but the lubrication was good for the bike and I was not charged for it. Finally, I recognize that a diagnosis in the field of bike repair is merely a matter of opinion and that correct opinions are never guaranteed.

skinny rd

My bike rack fell off of my car and bent up my rim on my brand new Joe Breezer repack mountain bike. The following day I had plans to go 2 Kettle Moraine. but with a bent rim and no bike shop that would be open before our departure time 9 a.m. on Sunday I was doomed and bummed. Luckily this awesome bike shop open at 8 a.m. on a Sunday. The 30-minute Drive was more than worth it as they were able to get my wheel true. The service the professionalism the price the atmosphere the conversation and the expertise and knowledge of the bike machanic was well above and beyond any bike shop I have been to. And in 20 years of my biking Ive been 2 a lot of bike shops . I wish we could clone this bike shop and distribute them all through the city. Thank you for being the great bike shop every Bike Shop should be.

Joanna Spilioti

I took my old Schwinn bike to Bucephalus Bikes for a tune-up and to add some needed accessories for my commute to work. I received excellent customer service and expert work on my bike. Alex, the owner, took the time to find out what it was that I was looking for and offered great suggestions. When I went to pick up the bike I almost did not recognize it! It looked brand-new and ready for the road. He made a smart adaptation to the rear-view mirror that I purchased so it fit my particular model. I felt like my old bike received star treatment, I have been riding it to work since and it runs like never before. Everyone at the store is courteous and attentive. This type of top of the line small business is what made America prosper and the kind that we need more of!

Heath McKinley

Wow! What a refreshing neighbourhood gem! The owner not only perfectly picked out and modified a bike for my 8 year old but asked me if i would also like my other kids bikes tuned up and sized...At no additional cost. He also helped me search out a better hitch and bike carrier for our SUV. Other customers where treated the same. The owners older kids were helping out in the repair shop. I havent seen this type of vibe for years. If this shop doesnt make you want to buy local and support small business then nothing will. Thank you Bucephalus! We will always be back :) Ps...If you are the type of person who is always in a rush or doesnt like the extra attention, then you wouldnt like it here. This place takes their time and does it right!

Bill Kinsella

I was just getting ready to call Alex/Kamille about brining my Cannondale road bike. This is my baby. One Ive used competitively in triathlons. Ive always performed minor fixes and have kept it great shape over the five years Ive owned it. I just realized that this will be my fifth bike Ive handed over to Bucephalus for servicing, perform tune-ups, and provide a good spring look-over. These duties have always been carefully (if not lovingly) accomplished. While firings and outsourcing have an extremely negative connotation in the corporate world, I am only too happy to fire myself and outsource my bike maintenance to Bucephalus.

Rose Adamczyk

Best place to get your bike fixed in town. Alex knows his stuff about bikes. Before Alex had his shop and I had to go some other place, the service was just O K. Then I went to Bucephalus and then I could tell the BIG difference when I started riding my bike after Alex and his team worked on it. It felt like a brand new bike to me. Great customer service as well. Evanston is lucky to have Bucephalus Bikes in town!

Kati Ray

These guys are wonderful! I had a chain jam on the way home from a ride and wasnt able to even walk the bike over to their shop. I called Alex and he was unbelievably generous to bike to me and give it a look. Wow. Roadside service. Who knew? This is the benefit of knowing your local bike shop. Id recommend this place hands down. Thank you, Alex!

Amirreza Khosroshahi

Alex answers to your questions with patience and in a friendly manner, suggests the repairs that your bike really needs and does not push you for repairs that are not really necessary. Their service is fast and the bike was ready on time, as promised, and their rates are fair. I highly recommend Bucephalus Bikes.

Larry Lundy

These guys are such a godsend to Evanston. Small, but mighty! Friendly and knowledgable; Alex and Kamille know their bikes. I managed to twist my chain, and screw up my derailleur . . .I lucked out and they had a few moments to get it all sorted out. Check them out at Lake & Ashland. Tell em I sent you!

Ci Na

I love this place! Went there today to get a new chain. They took care of it immediately, and even more - they made some adjustments I forget to mention to them by being in a hurry. Prices are very affordable and the stuff there is very friendly and helpful! Thank you!