Play It Again Sports

Category:	Sporting Goods Store
Address:	3939 N Ashland Ave, Chicago, IL 60613, USA
Phone:	+1 773-305-9900
Site:	playitagainsportswrigleyville.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM

Location

Photos 40

Reviews 9

antoine pierre

EXTREMELY POOR CUSTOMER SERVICE!!!!! Ive been in customer service for 18 years. This was totally unacceptable! In the past this store has been awesome. I play a lot of different sports for many leagues. Ive told people about this place. Ive spent a lot of money over the years here. I also havent been so late in the evening. So, I go into the store at around 6pm looking for golf clubs. I see 4 people as I walk thru the door but I assumed they were waiting for a friends bike to get fixed. I walked toward the back after looking around a bit and came across the golf clubs. I found it weird there was no one to help me, this had never happened before. Anyway, I just recently started playing golf and really want my own set of starter clubs. I eventually got tired of being confused and walked to the front to ask the bicycle guy for help. Come to find out, all 4 of these people work here. I asked for help with finding the right clubs. They all looked at each other and came to the consenus that all but one of them knew nothing about golf. They called his name because he never even turned around to acknowledge that I was talking. Just as he turned around I got ready for my question and he bolted right past me to help someone that had just walked thru the door. This experience makes me never want to come here again. Word will be spread.

A Private User

I went in yesterday looking for inline skates... used inventory was a mess, no logical arrangement on shelves, not sorted by size or anything else; try asking a question and you might as well take a guess yourself because these guys dont know and dont want to know. In new inventory, they had a few decent picks for decent $$ but nothing in my size, size 12, which is the most common size for adult men and always seems to run out first. Compared to, lets say, a garage sale: their stuff is not all that junky. They do have some decent things in there. But you would get better service at a garage sale, I guarantee you that (based on my experience with the Ashland store in Chicago, and I have been there three times.) If youre lucky, you may find what you are looking for and pay a decent price for it, but if you need SERVICE, forget about Play It Again.

A Private User

They do not have any women working there which explains the complete lack of customer service. They ignore customers needs, then wait until they are upset and walking out empty handed before acknowledging that you might have been worth helping. How do they stay in business that way? To say that the staff is completely non-customer oriented is the understatement of the century!!! They need to hire women. Women have people skills; they are more intelligent and have the mental and emotional capacity to do more than stock goods and ring sales. They can manage the in-between that leads to more and higher sales. I will never be back, and I skipped the gym in order to make a special trip to buy ice skates tonight and skate at the rink on Michigan Ave. tomorrow at lunch. So much for that!!!

A Private User

It is the very beginning to middle of indoor soccer season in chicago and I went into the store to sell back a pair of brand new nike turf shoes that had only been worn once and that I had purchased earlier that day from another retailer. I was told that the manager told the employees not to buy any cleats back because they are "out of season". For one, my shoes were turf shoes, not cleats and clearly, turf shoes are in season considering I had just played in a soccer gameand came in still wearing all of my gear. Cleats and turf shoes are two completely different types of shoes for two completely different styles of soccer, of which the indoor season has just begun. Clearly the manager and his rude peon employees have no idea what they are doing. I will never go in this store again.

Marc-Louis Paprzyca

PIAS obviously doesnt have the inventory to have the prices of a big box sporting goods store but it is great if youre trying to get started. You dont have to spend a ton of money here if youre starting a new sport you are unsure that you will enjoy. Youll have to get your equipment while that particular sport is in season as they change the inventory accordingly. I play hockey so I like to get my skates sharpened here and it is a good price. Once in a while you will be able to pick up a new stick for a great price. If you change equipment frequently or have kids, I suggest paying the $50 for the frequent buyer lifetime membership. I have definitely received my money back. Remember, that it is only for that specific store because they are franchises.

Christine McPherson

This place is tiny and its difficult to find things, not to mention its fairly cluttered. Prices are as you would expect, not super high because its primarily used product, but even some of the newer stuff was inexpensive. I know they mostly sell used stuff, but they could be better at organizing, or at least get a bigger space to accommodate all their stuff. Maybe make more of an effort to pick up products like Ice Skates that are sitting around, un-shielded, so that unsuspecting customer dont cut their sandal clad feet on the naked blades. It also takes FOREVER to check-out on their antiquated system. Ill shop here again because I can find cheap sports equipment, but Ill only do so begrudgingly.

Blitz86

I am moving out of town and I have a really nice Trek bicycle in great condition that I had to part with but I wasnt sure the best way to sell it. I didnt want to go through the hassle of dealing with sketchy people on craigslist and the like. I did some research and learned more about Play It Again Sports. So I decided to take my bike to this location and I was helped by Josh. They did a quick look-over and offered me a very fair price. For me it was a pleasant experience and I highly recommend this place. I also browsed around the store and all their prices are very reasonable. So, friendly staff, good prices and good selection. You cant go wrong here. :)

Emily Freeman

I never wrote a review for any place before but my experience yesterday was so outstanding I had to take 2 minutes and let people know. Stop in the store buy some hockey gear for my son. Not only did we buy new and used hockey gear from head to toe we also walked out with a bike for myself and my daughter. The service was great. The young gentleman that helped me knew everything about hockey and bikes. He was awesome. Signed up for their membership and now every time I walk in we get 15% off and much more. This is the place to shop for new and used sports equipment. They also have a parking lot. All you moms that one on one help with sports stuff go here!

Thomas Pott

I went to play it again sports to purchased a large number of used baseball gloves to send to our troops in Afganistan. When I approached the sales associate to inquire about discounts for the gloves, he informed me all prices are fixed. When I informed him I was purchasing baseball gloves to send to our men and women serving out country, he informed me there was no military discount. I wasnt looking for a military discount, I was looking for some support for our troops. This is the only Play it Again Sports who refused to help me support our troops. My advise for future shoppers is to go else where for their sporting good needs.