Columbia Sportswear

Reviews 47

MI

Miron Briley

I received prompt service from the Hispanic lady upstairs in mens. She was juggling several customers and I still felt taken care of. I went downstairs to check out with Lin who told me about the rewards program.. I signed up and then we rang up my purchase.. I was just shy of the $30 gift card promo. So I ran upstairs and got a backpack to get me to the right amount. Lin forgot to swipe the gift card. So Chuck took over and told me the only way to remedy this was to refund on my cc and then repurchase. The funds would be held for 1 or 2 days. I said forget it, I dont want the funds held. Ill do without the giftcard. Then Chuck felt guilty and said I can talk with my manager and see what we can do. "Why dont you just use a gift card?" I said. I dont remember his reply. He said something like we have to use your same cc. "Ok so what if I came in here to return these shorts and I didnt have my cc, what would you do?" He replied with something like. Well you wouldnt of been able to buy anything today if you didnt use your cc.. "No man what if I come in tomorrow to return these shorts and i dont have my cc then what?" Oh then it would go on a merchandise gift card.. Chuck says. "Okay why cant we just do that, why should my account be held when it was not my mistake, the other guy made the mistake when he was checking me out." "Oh you want to do that? We can do that, if thats what you want to do" Chuck cmon man. I was getting upset over what should of been such an easy fix.

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JO

Joline Turner

One of my favorite stores in Chicago. Lots of choices to choose from. If you sign up with email when you are in the store, you usually will get 10-20% discount in your whole purchase. Always ask the person who helps you in store for available discounts and because the sales people get commission, you will probably get some kind of discount in your purchase. (10-20% off the whole purchase!)Located in a great location in Michigan Ave just in front of the Water Tower Place shopping center.

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RO

Roxanne Wilson

Doesnt really represent the full figured community... purchased a coat online, didnt quite fit in the hip area. I returned the coat to the Columbia store located in the downtown area, the staff was extremely nice to help me in the very small section of the full figured coats, I exchanged the coat for a larger size only to realize that the coat was extra bulky in the chest area... so returning it today.. not gonna wear it

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DA

david palay

Absolute worst customer service. I brought in a broken product and they handed me a scribbled number for corporate customer service. I asked if they would contact the department for me, or if I could ship it through the store, and they just blankly repeated that I should call customer service. I would absolutely never purchase anything from this company again.

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A

A Private User

Adam was a great help. It is unfortunate that when I called the store to see if I had left my phone there, the number provided was consistently busy - for a period greater than 4 hours. If the phone number is inaccurate, the listing should be updated. If the phone number is accurate, they should either consider another line or... having voicemail.

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LO

Lori H.

I was so excited to find ski pants in a "short" inseam length. The service was great and I was reassured that they length of the pant was a proper fit. I had a great time chatting with the lady at the check out line. It was also refreshing to be in a store that wasnt crowded with merchandise. Made it easy to spot what I needed.

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TH

Thomas Bates

I recentlyreturned a coat to this location that I bought several years ago. They replaced it under their lifetime warranty and gave me current retail price credit. The service I got during the transaction was excellent. Great product backed by a great warranty and great service. Gotta love Columbia.

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TE

Tej Brar

Horrible customer experience on a return with two "faux" managers not empowered or stubborn to do anything. I will never shop at Columbia (you have lost a customer for life). My advice hire smart empowered folks who will always put the customer first.

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TR

Trevor Tucker

I just left the store; absolutely horrible customer service. They would not honor an online price for essentially an identical coat with the same starting price- unacceptable in todays environment. Even after speaking to the manager. Will never return.

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HI

hiyam alawam

1 if my favorite shops so far, the best prices, the best materials, the best products. Suitable for the entire family, for hiking, for sports, for the mountains, for skiing. I found my shoe size, as the shop goes with 1/2 sizes.

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RY

Ryan Johnson

Was looking for a new coat and found what I wanted but not my size. Asked the associate if they had my size, and minutes later I was walking out with the size I wanted for a price I was happy with. Nice store.

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MA

Mary Johnston

I like the quality and is also nice to have 20% discount deals. This store is located in the best location in center of Chicago right from of the Water Tower Place shopping mall.

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BL

BLACK SLK AMG 55

I love this place, i love the products. I wish i could get them into my country, great stuff for daily use, hiking, sports, fishing. Where ever it is, Columbia can be worn.

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VE

Veronica Garcia

Nice clean store with a big enough clearance rack in the womens floor. The mens floor doesnt have as big of a clearance rack though.

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_A

_aliased

Very attentive staff, good clothing, but as it IS Colombia, a lot of the offerings are quite simply overpriced. Look for the sales.

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YA

Yamandú Cuevas

Excelente tienda. Gran variedad. Clima tranquilo.

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SA

Santiago Boggetti

Enorme casa Columbia sobre la magnific mille

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DJ

Djuana Stoakley

Good selection of Sorel boots and other high-end outerwear. Go when theres a sale. Just purchased a hat for half off.

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CA

Carlos Eduardo Corá

Ótima loja para quem gosta de Colúmbia.

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AL

Albert Ratner

Good selection, friendly staff, anf some great discounts on mid-season clothes. Discounts of 50% were common.

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DO

Donna Lynn

We started going here and the store is impressive. Large selection and nice people . We love it !

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DO

Doug Jodts

Good prices considering its on Michigan Ave in Chicago. Super customer service.

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DA

Dante Goy

Nada para destacar

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CI

Cindy Nguyen

Such a cool store in walking distance of my hotel. Totes went Rogue

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CL

Clay Mills

Very helpful staff inside to help with decisions on purchases.

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JO

Josh Goralski

Good overall customer service for being close to closing time.

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CA

Cade Slattery

Not a large selection of winter boots but nice staff

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DE

Deepak Kumar

One the best quality cloths for winter and trekking

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MI

Michelle Santiago

What a great outlet store with great prices

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DI

Diego Z

Overpriced Product.Terrible return policy.

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MI

Mike Pearce

Really good prices on quality attire

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MA

Margaret Carlson

Large store but small amount variety

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RI

Richard Stewart

Buy it online and save some money.

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PA

Paolo Lorenzoni

My favourite sportswear in Chicago

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JO

Jon C

Great selection, helpful staff

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MI

Michael Hardy

Love Columbia fleece

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CA

caroltannus

Best sports store

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PA

Paulina Garza

great discounts

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KE

Kenneth Simon

Great products

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CY

Cynthia Silva

Good prices!!!

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AR

ARUN NOEL VICTOR

Good service.

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NI

Nizar Senussi

Great place

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ED

Edgardo Roman

Great place

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JO

jose vera

Nice store

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GU

Guillermo Cascos

Nice shoes

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ED

Eduardo Rivelino Ferreira Gonçalves

Fantastic

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DR

Dr naif Fahad

Nice

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