Simplified Computers

Category:	Computer Consultant
Address:	901 S Neil St, Champaign, IL 61820, USA
Phone:	+1 217-352-5000
Site:	simplifiedcomputers.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–4PM Closed

Location

Photos 11

Reviews 8

Anthony Smith

If I could rate less than 1 star I would. Now I am by NO means an expert, I do not have a degree and I know theres more for me to learn. But I do know QUITE a lot about computers ranging from hardware to hardcore virus/malware removal, and I know that this place not only overcharges for service (as most computer stores do) and that they use THE lowest quality components (unless REQUESTED to use specific high end parts) which most uneducated people arent going to do. Then, when said components fail or have issues, within WEEKS of the PC being purchased, they charge these customers to even diagnose the issue. I dont care if a customer declined extra warranties and whatnot, any company should stand behind their product, for at LEAST 1 year (as most big brands do) and stop trying to make money off of uneducated people by using low quality and sometimes even shoddy components. The last computer I worked on had a CPU heat sink that attaches to the board with plastic rivets?? Now thats all fine and dandy, but not when the plastic rivets dont securely hold the heat sink to the CPU and their processor nearly burns up from this. And upon trying to reattach the heat sink, it does not stay attached to the motherboard. A simple solution to this is to use a setup with SCREWS and not cheap low quality plastic parts. Many older computers of theirs Ive worked on used the minimum recommended amounts of RAM for the OS installed, and the cheapest CPU available so their "brand new computer" is actually very slow and still unable to handle even menial tasks. I would never ever recommend this shop, and its sad that they nearly capitalize in this area as being one of the only "custom" computer stores in the area. 0/10 would NOT recommend

Robert Wengert

Excellent service. I had two issues. My microphone that I use with Skype kept muting. Online people having the same problem are screaming at Skype/Microsoft as the villains. My second, more serious issue was that in January Comcast informed me that I had surpassed my Terabyte limit for downloading data. I seldom use more than 100 Gigabytes. I ran full scans (one took twelve hours) on all my machines. A couple bits of malware were found, but something was still leaking data. Comcast told me they thought my wifi had an intruder and that I should change the password, which I did. Problem remained. I called Simplified Computers explaining about my microphone problem. They said they would have someone out the next day. Austin arrived right on time and I confessed that I also had the more serious data download problem. Austin took it in stride. He first went after the data problem. Within minutes he found a Trojan on my system that the full scan had not spotted. He deleted that and another suspicious program. Since then I am back to using about one gigabyte a day. Austin then experimented with the microphone settings and diagnosed that the mic on my Logitech webcam may be bad. I had another mic which he attached, adjusted the settings and now seems to be stable, passing Skypes Echo test in ways that did not happen before. I was charged for one hour of labor. Absolute bargain.

Barbara Wysocki

I have been carrying my personal computer problems to this local business (at this address!) for almost 20 years because they competently service my personal equipment whether it has been out-of-date, second-hand, or new and because they give me repair and product information fully and matter-of-factly without strenuous advocacy. I am not much interested in computers and their myriad functions--as I have said to them over the years, my home computer is the best "typewriter" I have ever owned -- and I very much appreciate their careful regard for my needs, as I can represent them, and their restraint in tactfully advocating updates that would be helpful. Kent is the ever-present, ever-helpful authority, and over the years other staff at the counter and in the salesroom reliably demonstrate courteous and professional assistance, as Jared did today.

Trina Stewart

I have taken my gaming computer in there to get a fan replaced. When I went to pick it up my computer had holes drilled into the side panel. I was told that no one there drilled those holes. Not to mention they gave my computer back with the new fan they were suppose to replace and still tried to charge me for doing nothing but drilling holes in my side panel. Which were not needed by the way considering I have 3 fans on the side panel already. And when they were suppose to de-bug it, I had to take it back 3 times for them to get it fixed. Each time they tried adding new charges. Their work is guaranteed for 30 days and still they tried charging me each time I took it back in the 30 day time frame. I had to keep reminding them of their 30 work guarantee. NEVER AGAIN will I EVER take my computer back there.

Elizabeth S

Between my husband, my mom, and myself, weve purchased 3 MacBook Pros from Simplified Computers. Strangely enough, the computers started having problems within a year of buying them. My mom sent hers to Apple to have it fixed, and my husband and I have brought ours back to Simplified Computers. My husband had his laptop in twice - to replace the hard drive, and then a week later to have a cable replaced. Now its about 2 months later, and my husbands laptop stopped working AGAIN! He took it to another place in town, who found out that cable that had JUST been replaced needed to be replaced again. Simplified Computers doesnt even have confidence in their own work -- they only have a 30 day warranty, as opposed to a 3-month, 6-month, or even full year warranty!

Gorka Erice

My computer had problems with the AC jack. They replaced it, and after two hours functioning it burnt together with the motherboard. They claimed that it was not their bad and that the motherboard was already malfunctioning (I never noticed that). A new motherboard would cost $500. So they gave me two options: replace the motherboard on my cost or to take the refund of the fist repair. I still think that the refund was very cheap for them as they burnt an expensive motherboard making my computer useless. Very dissapointed and upset with these people. As I can see in the reviews I am not the only one with a similar case. A very bad, expensive and frustrating experience working with these guys.

Gene Hennigh

I decided to support mom & pop shops and so I went to Simplified Computers. I found what I wanted and the price was good. The staff is very accommodating and knowledgeable. Jackie, Jarrod, and most others are courteous (find THAT in a big box store!) and Ive never regretted my purchase. Theyve debugged me quickly each time (well, twice) that I took it in and the computer works really well. After I bought the computer, I went to two big box stores to see their prices on the same computer. It turns out Simplified Computers were more expensive there. So consider this store. Ive NEVER regretted buying there and I am a devotee now.

heatherjaden

I had a great experience with Simplified Computers. I didnt have anything major done, but I wanted to know if my graphics and ram were up enough to play a pc game. I took my laptop in, the guys were friendly and they got me all the information I needed within 10 minutes. The guy I talked to even showed me a free software download I could install that would help my computer run more efficiently while playing the game. He didnt even charge me for his time. I would absolutely go back if I needed any kind of repair.