Best Buy

Reviews 37

VI

Vikram Kotwal

We bought a dishwasher 10 days ago from the Best Buy store in Forsyth,IL and had set up for installation in a week. We were told at the time of purchase that the dishwasher was available in the store. Our installation was rescheduled 3 times and we were told there were issues with the installation people. Finally, 10 days later, we got a call from the installation guy (another person, NOT working at Best Buy) that he was at the store and was told that the dishwasher was not available at the store ! We went to the store immediately and talked to the manager who was very rude and instead of apologizing for the delay and inconvenience said that "the system does not alert them till the date of installation that the product is not available in the store". He also said he could not give me any estimate as to how long it would take for another dishwasher to be available. Seriously ??? Does Best Buy schedule appointments for installation of appliances without making sure they actually have it available ? Also, we were NEVER informed by Best Buy that the dishwasher was not available....they told us at the time of purchase it was available. If not for the installation guy, we would have been waiting for God knows how much longer. And in spite of all that, not a word of apology from any of the staff or the manager. This is just poor customer service. I got the refund for the amount paid (after waiting for over 30 min) and bought the dishwasher from another store. Someone should look into the way things are being handled in the Best Buy store in Forsyth, IL and take necessary action.

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MA

mariideen

Guys, please get your teenagers under control. Theres not that many customers that another employee has to interrupt the one Im talking to RIGHT NOW in order to get their question answered. This happened twice, once while learning about the product, and second at the checkout counter. Wait your damn turn, or ask ME if its okay to interrupt. Im really considering returning this stupid computer because this purchase that was supposed to be a reward for reaching a personal milestone suddenly doesnt feel all that good. The lady that helped me select a product was nice but the others were kind of annoying. Why didnt I just buy the computer from Amazon?!

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KY

Kyline Burge

Never upgrading our phones through Best Buy again. Got charged upgrade fees on our monthly bill when we were told we wouldnt. Spent 2 hours on the phone with sprint. They couldnt fix it and said it had to be the store to fix it. Went to the store and they said they had their sprint representative fix it and guess what. Bill came and they didnt. He took one upgrade fee off and not the other for my husbands phone. Horrible service and now on the line with sprint trying to get this resolved. Again.

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JO

Joey McClurg

I often make my local electronics purchases from this Best Buy. The staff is friendly; often they act like they know more about the products than they do, but I can deal with that. Always greeted when walking in the store, nice although a bit cheesy. And everything is easily accessible in the store, although having a limited quantity of products (due to the size of this outlet). Plan on getting pitched on a protection plan for your purchase...

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DE

Debbie Stafford

Awesome customer service by Philip at the Forsyth, IL location on Black Friday. Spent a lot of time with us helping find an item that they were out of by calling other locations and checking on line. Directed us to Springfield location to pick up iWatch. When the store was crazy busy, he still took the time to help us.

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DA

Dakota Walker

Went in looking for a laptop for college programming courses, was immediately helped by a blue shirt employee named Caleb that knew exactly the questions to ask and very quickly helped me find an amazing Asus Q304 within my price range. Definitely an easy experience that ended in a very reasonable budget

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JO

Josh Dunn

Very dated compared to to the Best Buy location in Champaign. Store was very dirty outside with trash everywhere. There were hardly any digital cameras on display which is why I was there in the first place. I can say the employee that tried helping us was very nice.

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AN

andrew overheul

I dont like how the associates seem to not be experts in their area not to mention that alot of the home audio and mobile audio displays dont work so you can hear it before you buy. The Bose sound bars one had been broke for about 6 months now.

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MI

Michael Zimmerman

If you need a very common item that would be stocked anywhere, this is about all this store is good for. Fairly small store and low product selection. Fairly understocked and hard to find employees for help at times.

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BR

Bryan Mesecher

I enjoyed my only experience at this Best Buy. Its much better than the Springfield location as far as customer service goes. Seemed a little smaller but had everything we were looking for.

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TO

Todd Ellis

Very small for a Best Buy and not busy at all. The employees were helpful to the point of being annoying please come here so the next guy doesnt have 5 employees to assist them.

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DA

Dale Hurst

They usually have what I want for a good price and average customer service. Theyre not rude but not going out of their way either. I prefer to just order online and pick it up.

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AD

Adele Manks

Horrible phone service waited 3 minutes 1 time & 4 minutes next only to be hung up on before I could talk to someone. Must be very busy or to lazy to answer the phone

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CL

Clayton Arnold

I needed a lightening cable for my wifes phone and couldnt wait for Amazon to ship it. BB had a good selection, but it is so much more expensive.

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SE

Sean Beasley

Dirtiest best buy Ive ever been in. Clumps of dust around the displays. Electronics displays were half empty, and most were turned off.

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DE

Derek Holmes

I avoid this best buy as much as possible, very slow and a lack of knowledge among the employees. Ill stick to the Champaign site.

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KD

Kddkkdkdndjdjddjdudu Hdbd

Dylan wittig flipped me off in the store and as i was leaving he mooned me and harrases kids online and he said closet nazi

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AN

Andrew Krows

If you know what you want its great but if you ask about something they will try to sell you a more expensive item

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PR

Prescott Paulin

Very helpful staff. Their mobile audio team is awesome, and always finds a way to accomplish their mission.

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CA

Caleb Sams

Everything is overpriced. Nice to have around if you neef something with out waiting for mail.

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MA

Maurice Bankhead

I generally have a great experience at this Best Buy when I visit. Definitely worth a visit.

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KA

kathy Turner Grigsby Harbarger

Excellent prices on appliances, mobile devices and more. Good knowledgeable, service filks

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DA

darryl boone

Employee was rude didnt have a clue what he was doing had to find product my self

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RY

Ryan Garner

Very helpful ppl except for car audio no body knew nothing

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MI

Michael Orr

Very small. Not like most Best Buys that I have been to.

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BI

Billy Benavides

Very fun fir the adult you and the kid in you as well.

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WY

Wyatt Courville

Its best buy... expensive, but knowledgeable staff!

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JO

Joshua McClurg

Not the best selection, but still pretty good :)

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TA

Tanya Thomas

Friendly staff & clean, well organized store

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LA

Larry Cearlock

Best Buy rocks good buys and good service.

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BY

Byron Conner

Terrible prices on cables and accessories

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RO

Rocky Strohl

Just upgraded my wifes phone great place

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TO

Tom Nichols

Small store never have items in stock.

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CH

Charles Bronson

Best electronics store in the area

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PH

Phillip Matusas

Place could use a remodel outdated

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HU

Hunter Wiseley

Work here too. Still awesome.

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RY

Ryan Atwater

Always a great experience.

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