Best Buy

Category:	Electronics Store
Address:	2117 N Prospect Ave, Champaign, IL 61822, USA
Phone:	+1 217-352-8883
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 6

Sam Field

I drove 180 miles round trip yesterday to buy a laptop at Best Buy. Part of the reason being that I know Best Buy is in trouble on the market. Over the past many years, I went to the Champaign Best Buy and it was a crowded, well staffed, and well stocked store. After I finally decided on which machine to purchase, I asked the service person to get my laptop, which I needed today. I heard the clerk say they were only showing one item. He searched the store from top to bottom with no luck. After waiting something like a half hour he returned and said that the item was not in stock. At this point, I was exasperated, and even offered to purchase the display model which is evidently not allowed. Had they offered me a few bucks off on my 2nd or 3rd choice, or some minor perk, I would probably still made a purchase. This too is evidently not store policy so I left disappointed and with a somewhat negative opinion of the store. While waiting for the laptop, a friend that accompanied me looked it up online and it clearly stated out of stock in Champaign, and several other area stores. This was not a low priced special sale item which would have been more understandable if not in stock. As I waited for the futile laptop search I started looking around and it became apparent to me that this store is trying to get by on minimal stock. Some racks were empty or partially empty and some under counter storage cabinets were empty or had maybe one, two or three items. On the positive side the employees I dealt with were knowledgeable, considerate and extremely helpful. I asked about their commission, and was told they receive none. I think even a minor commission for the sales people would be a really good thing. As it stands right now, the people that bust their butts helping you out, are probably receiving the same wages as those that dont. I think this would be something the corporation could and should address. I would think even a minimal bonus/commission for sales people would be warranted. Bottom line is, If Best Buy wishes to stay in business, They are going to have to have merchandise available when folks come in to make a purchase. If the item is not available, they sure arent going to sell it. While I am not a huge fan of Walmart, on a number of levels, I have to admit that when I go there to purchase and item, it will be there. The same is true of Sams Club and a number of other major retailers. In the end, I stopped in at the Sams Club in Champaign, purchased a bit nicer computer and paid less than the similar item at Best Buy. If Best Buy management does not change the way they do business, there will be some super deals when the Best Buy company closes its doors for good. At this point in time, I would recommend shopping anywhere and everywhere else prior to going to Best Buy. This is a shame as Best Buy used to be a great place to do business. Hate to say it, but they may be going the way of Circuit City.

Melissa Swaney

I took my laptop to a Geek Squad Representative, at this location, for repairs. He typed in specific concerns for the repair center to address. The repair center sent it back stating they fixed the problem; replacing the ports. However, the other concerns were not addressed; crashing and dumping, blue-screening, over heating, motherboard issues, battery and charger replacement, and so on. All of this was to be covered under my $269.00 yearly Black Tie extended warranty plan. So I sent it off for repairs the second time around, with my own personal requests and hand written notes, as well a thorough detailed explanations from the Geek Squad Representative. Again, its returned. They uninstalled the Operating System and reinstalled it, saying it will not blue-screen any longer, problem fixed. I dont think so. So I turn it on. In less than 10 minutes it blue-screens. So I take a screen shot. Now Im told if I send it to the repair center for a third time the computer may have to be junked out, without notice; giving me a $200.00 to $300.00 computer, if that. Since I cant afford upgrades, or the difference, I cannot get a comparable computer. All my data was lost, even though I signed an agreement my Geek Squad tech and I wrote specific instructions, and if they needed to make further adjustments to call me. My business accounts and vendor info, gone. So...I wouldnt trust or recommend Buys repair center to repair anything, nor Best Buys guarantees. Ill be buying my next computer elsewhere, and be sure to research first.

Joel Schuler

What started off being a quick in and out, quickly turned south. I needed help and not once was asked if I needed help.. It was pretty obvious.. Regardless, no one even asked. I ended up going to customer service desk and asked for help. Some boy walked over to the desk and told me where to go, never offered to show me the product. He told me he would come over after he was finished. Ok, I can understand that, but then when he walked over to a buddy of his and started talking about personal stuff and not helping the customer I start to have an issue. This boy, was poorly groomed and mannered.. What is wrong with teenagers now a days?? The sad thing it appeared the whole sales floor was like that(the ones not assisting other clients) On the verge of taking my business somewhere else I spoke to a GeekSquad agent who did not know the store layout as well as the floor staff but still helped secure a sale. So, Thank you, Tim Thompson for taking the time to assisting me. You sir deserve 5 Star Rating. BestBuy Im, disappointed.

Adam Christians

Sadly this is the only close Best buy for me, cause if there was I wouldnt be going here. I was told by a computer clerk about the RAM that would be useful to my pre-built computer, and he sold me DDR4 RAM that was not the RAM I needed, I had no knowledge on this so I bought 2x sticks of DDR4 RAM for $80, that was a complete waste of money. I have bought 2 speakers from them, and both were faulty. Ive yet to return the second one. Then just this last week, I was asking questions about power supplies, and this guy gave me this one for my PC, I took it to my geek squad to have it installed, and they didnt even look at the power supply to see if the connectors would even match my PC, so I had to refund. I hate talking about this, cause I truly do, Im just annoyed of some of the stuff I keep buying and not getting results.

Jeremy Boehme

My experience with the staff has been very positive. Two specific occasions come to mind. The first, a Best Buy employee explained the difference between USB 2.0 and 3.0 as well as the backward compatibility if the 3.0 versions. The second, more recently, I had purchased a TV (elsewhere) that does not have the basic "yellow, white, red" AV inputs. The Best Buy employee answered many of my questions regarding adapters, converters, excettera (which to my surprise are not needed) without the agenda of simply selling me something.

A Private User

Ive purchased two laptops there in the past five years. The first one died after a year. They sent it in to be repaired and it came back fixed, but all my data was gone! The second laptop which I purchased two years ago worked for a year and then the screen went blank. The staff is pretty much unknowledgable about the stuff they sell. Just another mindless chain store that takes your money and then to hell with you.