Best Buy

Reviews 6

UR

Ursula Zielinski

I was in the store to pick up an online order. I got to chatting with a manager Steven. I had talked about how I have been trying to obtain The Legend of Zelda Breath of the Wild Master Edition. Nearly impossible to get anywhere. Steven took the time to locate if ANY store had it. They found a store and him and another employee started calling to try and see if it was true and to hold it for me. They waited for nearly 45 minutes to confirm. Honestly when Steven told me they indeed had it and will put it behind customer service I honestly fell to my knees crying in joy. Now while waiting a higher manager came by, Martin, asking why Steven was on his cell. This was because of issues trying to call and so this was the alternative option. I get that stores dont like cell phones on the floor, as a store manager myself I know this. It was how Martin spoke from ear distance questioning what Steven was doing. I honestly felt Martin didnt get ABOVE and BEYOND. So I was a little upset with Martin as he could have put a wrench in finding this sacred item for me. When I left I approached Martin to shout out the amazing deed of Steven. I could read his body language and could tell he didnt really care, again I know this from 15 years experience. So while Steven was beyond words amazing, Martin was a clear disappointment. It doesnt matter what the item is, its the service I got through all this. I also dont believe the customer is always right, sometimes we are wrong and I look out for everybody. I wish I could find a way to repay Steven for what he did for me and the happiness I felt. I had even hugged him leaving cause it meant THAT much! Maybe Martin can get some pointers from Steven.

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JU

Julia Duquette

Bought an All-in-One for school work and basic photo editing at the recommendation of the store employee, only to find (after setting the computer and programs up) that it kept timing out and wasnt fast enough for what I needed to do on it. Brought the computer back and exchanged it for a faster and bigger All-In One, only to find that the keyboard and mouse frequently stop working or randomly delete the text in my word documents. I have a 2-year-old and a 1-year-old and Best Buy is not close to our home, so the two trips we had already taken were difficult to manage with our family. I talked with a gal on the phone, and she said the only way to replace my faulty keyboard was to repack and return the entire computer. They were not willing to comp me a new remote keyboard, even though the one they sold me was faulty and this was my second time trying to buy a computer from them. I understand that they cant return part of a package item--ie, only the keyboard and mouse-- but I am very frustrated and disappointed in their customer service and business policies that refuse a little latitude to customers who have already gone through the inconvenience of returning a computer that had been recommended suitable for the customers needs. I cant keep this routine of working for a day, backing up any data Ive used on the computer, repacking everything, and hoping that the next one will work out for me, and Im very upset at the poor assistance and customer service I received over the phone. I may have no choice other than to return to this store until this issue is resolved, but I will certainly not be returning there in the future.

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KE

Kevan Spatz

Absolutely terrible experience here. I bought my child a pair of beats headphones for their birthday a month ago and today was their birthday they opened up the headphones and they would not turn on I brought them in to exchange them for another pair and they told me I had to go to Apple I told him why I was here now and I just open them today and they did not want to help me Ive been asked for a manager and the gentleman helping me Steven said he was a manager I asked why his name tag didnt say manager and It said customer service representative and he said what does the name tag make a manager? He then got me a supervisor who wouldnt help either when I was explaining to the supervisor how Steven said he was a manager Steve and became irate and screamed at me that he never said he was a manager and even clinched his fist when I told Jeff the supervisor are you going to condone this he looked at me and said hes done nothing I asked again for a manager and they said they will not bother them that they are in a meeting I will never go to this Best Buy or any Best Buy ever again

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JA

Jai Bhansali

The worst customer service imaginable. They definitely lost my business seeing as they negated every reason to go into a store a purchase anything. Was lied to by a "manager" who told me at&ts customer policy did not allow them to take back a phone 2 weeks after purchasing it. A completely operational undamaged phone I just wanted to return for store credit so I could get the new IPhone coming out a month later. Instead of doing a customer right they said I misunderstood and the day I purchased it counted as the first day when AT&T said that clearly was not the case. Basically theres no point of having s sales manager and going into the store they wont help you with anything. I said Id purchase a new iPad and wanted a store credit to purchase the new phone and that AT&T would return my phone had I purchased it directly but their store "policy" said I was one day too late. Instead of earning my more of my business, Ill be purchasing my merchandise elsewhere because theres absolutely no reason to give them any business.

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FA

Faisal Ishaque

Very bad experience specially with geek squad and the store manager. I bought a Samsung laptop and the manager insisted me to buy a insurance plan by paying $75 and it will cover 100% even if I drop the laptop and any liquids spill on it......guess what! Very next day I saw a small crack next to the mouse pad. I immediately went back and they ask me to go to geek squad as that manager was not present. Feed squad took the laptop and said they will call me. Finally they called me after 2 weeks and said my laptop is ready. They didnt do anything and when I argued with them they said that damaged part is not available and the laptop works fine. I told them I want to return and they said they will give me store credit as it is more than 2 weeks so I cannot returned. Basically they ripped me off by false promise of 100% coverage with the insurance. After that day I never purchased anything from Best Buy and will never in my life.

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MA

Marg C

My husband and I stopped in this Best Buy to buy a flat screen tv, washer and dryer which we wanted to purchase in IL but shipped to our new address in Charlotte. Since we were purchasing quite a bit, at one point we had 2 or 3 salespeople and a manager assisting us and they were all Awesome! They gave us a great deal and offered to do price checks to get the price even lower. On the way out, we picked up a cell phone for our tween and again unbelievable service: somehow with the price-checking, the $50 phone I was looking at went down to $1.99. We were so happy with Best Buy but later once we were settled we had a problem with a third-party related to something we got at Best Buy (not the merchandise) and contacted the store manager to help us. Hector went above and beyond to solve our problem and exceeded our expectations. I will forever be a Best Buy customer just because of my experience with this store.

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