OfficeMax

Category:	Office Supply Store
Address:	731 W State Rte 22, Lake Zurich, IL 60047, USA
Phone:	+1 847-438-8258
Site:	officedepot.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 11

Reviews 13

James Schultz

Last month I bought a thumb drive to "back up" years of tax returns and financial documents. Two days later and halfway through transferring data to the thumb drive, it says it is now write protected. I couldnt remove write protection nor could I move, transfer modify or do anything but read a huge amount of my personal data. I took it back to the local store to exchange it. I did not want to give them the drive with all of my data and expose myself to identity theft. The store employee said, "Thats OK we have software to remove it." I did not know if he actually could remove the sensitive data or the software would just give him access to my identity. Trying to give him an example, I asked the representative if he would give me his social security number if I promised to erase it after I wrote it down on paper. He obviously said No. I refused to give them my data and they refused to refund money or exchange the drive. I dont usually stop when I have been wronged by a retailer, so I called corporate customer service. I talked to a customer service rep who agreed that I should have been allowed to keep the defective drive and exchange the drive or get a refund. She indicated that they would contact the store manager and I would have a refund in three days. As you might guess, I never received any further, information, correspondence or refund from OMax. Nada, nothin, Zilch. Just tell the customer what he wants to hear and then do nothing is NOT good customer service. I have been trying to patronize brick and mortar stores to help keep them in business. The same drive was much cheaper on Amazon and had two day delivery. I made the mistake of going to the Lake Zurich Office Max expecting that customer service comes with the higher prices. I guess not in this case. It takes less effort to keep a customer than drive him away. Looks like its Amazon in the future for me instead of Office Max and their higher prices. Its not the money, its the principle of making good on defective products. They do not realize that by lying to me on this personal issue they saved $19 bucks. They also dont realize that they have just lost the business account which I control.

Andy Kaufman

I prefer to buy local, when possible. Because of that, the vast majority of our printing needs are taken to this store in Lake Zurich. Just recently we had a print quality issue (which is rare), but the store stood behind the product and reprinted everything for free. Kudos to Megan, Nick, and team!

Carl Sagan

The quietest place on Gods green Earth. Theres literally never any people here. But the employees are always around and very helpful. They have every office supply youll ever need. Prices are crazy expensive though, online is much cheaper. Even store brand products.

Olivia Howlett

Stores like this are slowly dying out, so theyre very poorly staffed. I had to grab a specialty item (calligraphy pens), so Im glad they had it, but honestly I dont see this store being around for too long.

Michael Jacobs

My neighborhood store, always clean and well stocked. But, Ive said this before...Id rather have low prices then a loyalty card that has offers that expire.

Tony Stencel

TERRIBLE! Corporate and the store has no clue about order status, run around and off-shore support. DO NOT order through this company. Pathetic.

Heather Ulrich Atkinson

We love going here because this place is 1 close to my house and 2 carry ink cartridges for my husbands fountain pen.

Jeanne Cannon

Very poor service...employees are indifferent. Hope Staples returns soon!!!

Katherine Wagner

Good store but the ink is way to expensive

Paul E Zaya

Quick in and out for office supplies.

Ella McNeil

Always has what I need when I need it