Best Buy

Category:	Electronics Store
Address:	701 N Milwaukee Ave, Vernon Hills, IL 60061, USA
Phone:	+1 847-549-9616
Site:	stores.bestbuy.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 6

Bob Dupre

Great prices, horrible service due to one of the worst business processes I have ever seen. No wonder they had to be rescued from bankrupcy recently. Bought a pc which we wanted some apps loaded on and then data. Their process is that you pay for the PC, then go to the tech dept to leave the pc for the requested service. Further their process is you first talk to a service rep that writes up the request, then sit and wait for a tech to discuss the project with you. No triage to segregate drop offs from will waits, or complex repair issues from simple "leave it to have data loaded" jobs. We were #26 in the queue. there were two techs. As I sat and watched, each tech was actually performing service or diagnostics for each customer they were waiting on and had been with their respective customer for over 15 minutes! I went to the check in service rep and explained this was not going to work for me, so Id like to return the PC. Their process does not allow for that; I needed to wait in the same line to return the product. Unbelievable! I asked for the manager and a cashier magically appeared and refunded my money. I drove down the street to Tiger Direct, bought the same PC for $200 less, dropped it off for the service I needed, which was no charge at Tiger Direct. Guess where Im going next time and where I refer people to?

Jeff Fagan

Oh my, Best Buy. I get it- you want to sell stuff. Maybe consider training your staff on the difference between being annoying and being available to assist the customer. I went in to check out the XBox One. At some point this year, I anticipate getting that or the PS4. So I stopped in to take a look at both because I had a little time to kill. When I walked up to the One and started to check it out, I was accosted by a staff member who wouldnt stop talking to me and answering questions I never asked. After ignoring him as he endlessly blabbered for five minutes, he walked away. As he did, I told him that if I had any questions, Id ask him. I played a few minutes of demos, then walked over to the PS4. Wouldnt you know it, but two seconds later, the same blue shirt walked up and rambled on for another five minutes. I kept telling him, in between his pointless and unnecessary one person conversation (where he made a statement and then responded to it as if I had asked a question), he gave up again. Again, I told him if I had a question, Id find him. The moment he turned his back, I left. Not even close to a good experience. Train your staff better. I dont want to feel harassed at a Best Buy. I like being able to ask for help, but I dont like being followed around and forced to accept help.

valerie dobson

The people are pleasant and kind. They use words that convey that want to help. The reality and actions of service are anything but, help. The worse quality for any repair . The manager of the store is dismissing. The employees have no help with fixing the computers and waiting on customers. Brought the same laptop in 3 times for the same issue. They cant find the problem so it doesnt even count as a repair. The insurance is a joke. Because there was no "repair" it doesnt qualify for the "no lemon" clause. The laptop was less than 3 months old when the problem began. The laptop was sent out, returned to the store, turned on in the store it ran. Once home and turned on for the second time it did the same thing again. They put in a new hard drive. Since we are taking it back tomorrow, less than 30 days. it still is under the repair of this past week. Sooo though we have taken the laptop into the store 3 times for repair of the same issue, they see it as only 1 time. they have spent about 4 hours on the phone and a few trying to fix it. The $110. i paid for the no lemon clause was worth it for me. They will have spent much more on HPs lemon. Never buy any computer from Best Buy.They dont honor common sense because in this case they completely lack having any common sense.

Sean Barmettler

when you sell, for the most part, the same or equivalent products as e-tailers such as amazon and newegg, the only two things you have to offer are a) your customer service b) having the products on hand. perhaps financing and whatnot, but for 99% of cases, its simply seeing a human being, and seeing the product in your hands on the same day. when you manage to screw up BOTH of those, you take one step towards irrelevance in the market place. i travel for my job and ordered a $2200 projector from this location, which was to be delivered at my home store location in Alabama, the day before an annual party we host, and 2 days before the super bowl. yes, i waited until last minute, therefore i thought "well, better use best buy instead of amazon, that way i can have it in time." long story short: they sent it to the wrong state. just use amazon. whoever the poor Slovak accented guy here is was very educated, very helpful, and unfortunately not there when i ordered it. instead, it was some unhappy, overweight guy who was slamming drawers and complaining about his coworkers while making a vein effort to assist. had to ask for 3d glasses 3 times. it wasnt until it was clear that i was going to buy a $2000 product that his demeanor was suddenly chirpy.

A Private User

I went there and had one question for a game in the gaming dept that I couldnt find out online. It was answered in 2 sentences. Then the employee proceeded to try to sell me everything under the sun and wouldnt stop even after I politely shut him down. I said thank you and tried to walk away several times and he followed me around pitching me headsets, controllers, preorders, ect. Had to finally very rudely tell him to back off. If you get that employee tell him, "If I need any help Ill let you know," if he persists dont be afraid to tell him off, "If I need any help Ill let you know." Heres a few helpful tips from an ex-employee to dealing with any best buy: Dont go into best buy blind, do your research online. Try to do everything you can online. Call ahead and ask employees if they have what you want, it will save you time and money. When you call about an item get the sku number from the website it will help them find it faster. Most of the employees do not know everything in their area it just makes it easier to do it yourself. Otherwise the store has a great selection for gaming, movies, music, hard drives, and televisions.

A Private User

My overall experience with the store is far below any acceptable standard. Their customer service is subpar to none, for several reasons. They dont take customers needs seriously; and seem to busy with themselves rather than with the customers. Take a hint other companies, this is NOT how you do business!! It is amazing when you find decent employees working at this atrocity of a store. However, those employees should leave and find a more suitable place to work instead of falling in with those who cant seem to do what they were hired for. If you want to find a good Best Buy store, Vernon Hills is definitely NOT, I repeat, NOT the place you want to go - take it from someone who knows. Id love to name names of ridiculously bad employees, but I wont go as far... lets just say the list is too long.