AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	2033 S Neil St, Champaign, IL 61820, USA
Phone:	+1 217-801-3654
Site:	att.com
Rating:	3.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–4PM

Location

Photos 20

Reviews 21

Dennis Gunning

The sign says AT&T, forget it, they are not who they represent, or can they do anything but add underhanded charges and fees to your billing. They dont have the phone you desire in stock, everything will be mailed to your home, nice facade if you can get it. So what is the difference between this and selling out of the trunk of a car? I asked several times within my 4 hour stay to use the restroom, they sent me to Hardees next door, when a new employee said; "sure we have one in the back right through that door!!! They cant confirm or review any of the so called charges they add to your account. They have a fee for everything, a fee for a return, no matter what the reasoning, a fee to cancel (after finding how underhanded they really are) a fee and a policy that once you trade in your phone within a matter of minutes it is gone and non returnable....did a space ship swoop in and fly away with it???......pass on this den of thieves....do yourself a big favor.....FORGET THEM! Ohhhhh! and if you must do business here, wear your aluminum foil hat!

A Private User

One nice employer tells me that it is OK to return an iPhone, after talking to the store manager. Went back to hotel to bring some phone accessories, waited for a 45 minutes line, another employer tells me now that it is not OK to return it, need to pay the termination fee, after talking to the same store manager. Wasted a lot of time and nerves. Confusion: 30 days from ordering date of a new phone or shipment date? Who knows ... Why returning? Because of many dropped calls and poor signal. AT&T fault, iPhone fault? Perhaps both of them. On top of this, I am traveling and reset the phone for return, now I need to be near my computer at home to get it working again ...

Nancy McClellan-Hickey

I was prepared to buy a new iphone, the manager (he said)asked me what i needed, didnt listen when I started to answer so I repeated, he told me I couldnt have gotten my old phone when I said I did, and continued to be rude in numerous other ways. This staff person needs work on his people skills. My advise- Go to Prospect store, Ryan was extremely helpful and friendly. By the way they verified when I got my old phone and I was correct.

A Private User

These guys just moved to a new store on Prospect which I visited today. I had a great experience at their new store. I was helped by a man named Bill. He was awesome. He helped me get my new iphone set up, and made sure everything was perfect before I left. Sometimes they are busy, but they have an computerized "que" system that makes sure that you are helped in the same order as you walked in the store. Cool!

A Private User

Horrible call coverage so I cancelled my service after 14 days and went to Verizon. 30 days later I get a 750$ phone bill cause they never cancelled the two lines they just suspended them. AT&T customer service said it was my fault for not calling them to get it resolved sooner. Long story short I ended up paying almost 400$ for 14 days of service on 2 phones. Good luck to all you AT&T customers

Louis Klieger

This is NOT a corporate AT&T store. This is a privately run store, which charges for SIM cards and will not let you use their phone to call AT&T customer service. They do not have access to Google (for simple problem solving). Go to the official AT&T store 10 minutes north on Prospect. Well worth it. Real AT&T stores do not charge for SIM cards.

Ryan Kimpel

This used to be a great store until I encountered a terrible employee twice now I would not throw water on the fire if it burnt down, the one on north Prospect is way busier but the store is an actual corporate store not an independent reseller so the employees are very nice and friendly which in my case makes it worth the time spent waiting.

Dale Retzlaff-Roberts

This store and building are new within the last year so im confused by the years old reviews here. This store was very helpful. Helped my swap to a new phone and given my the new sim card size i need (for free) twice now. Competent, quick, and courtious service. Best AT&T store i have been to, could not be happier.

Dev patel

We bought a ear peace from this store three months ago and one side stopped working. When we tried to exchange the ear peace the manager sayed we need a account to exchange the peace. The manager refused to exchange because we did not have a account with them.

Dane Nelson

The people here did a great job to make my phone buying experience painless. They were also very polite and agreeable when I had to come back in the same day for help turning over information between the new phone and old phone.

Amina Z

Isaac Taylor, the store Manager of the store was extremely helpful and friendly while we visited the store. thank you for your concern and understanding how we felt the first time.

Jeremy watts

All I wanted to do was add voice mail to my account. Been waiting an hour and never asked of addressed why Im here. Been ignored the whole time.

Riley Balikian

The first time I went, I felt like I knew more than the employee. The second time was the best experience i have had with cell phone people.

salamanca1954

Great service. Jordan took good care of me and helped train a new employee at the same time. I would recommend him any time.

Anthony Harrison

Fantastic customer service--Jordan was incredibly helpful and answered all my questions. Highly recommended.

Taha Elbouhssini

Impostor company say the price and they send you the price more than the agreed.....bad service

Oscar Chen

A very good ATT store. Staffs are professional, friendly, and skilled at solving my problem.