Sprint Store
| Category: | Cell Phone Store |
| Address: | 1272 N Lake St, Aurora, IL 60506, USA |
| Phone: | +1 630-405-7979 |
| Site: | storelocator.sprint.com |
| Rating: | 3.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM |
Location
Photos 1
Reviews 4
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Adam Soutar
One of the worst experiences I have had with any customer service ever. Integrity is important to me. Ive been a sprint customer for over a decade and have had pretty positive interactions with people. Ive worked the last 17 years of my life doing customer service and am usually very patient with people as you never know what kind of day theyve had.... But I came in a few days before Black Friday.. Having a Note 4 and obviously given up on the Note 7 I was looking for a replacement. The sales rep talked about the LG V20. As I was looking it over she showed me the binder with the promotion of buying a LG V20 and getting a LG 43" 4K TV for free. I asked her if I bought a few days before if that would be an issue. She said absolutely not. I even offered to come back on Black Friday if that would make it easier and she said that would not be necessary. She was so thirsty for the sale, she made false promises. During Black Friday I called and she gave me the website to fill out for the offer. I was denied. I sent 2 e-mails and left a message on the phone number provided. No call back, just a generic e-mail back. So I went to the store 13 days after purchase to see what they could do to make it right. No dialogue, the Manager immediately told the sales rep in front of me, not talking to me "just return the phone". Never once did he apologize. The sales rep did look sorry, but no one said anything. The closest I was given to an apology was "We cant do anything, I called the DM earlier today and we cant. Another store did the same thing". That just tells me someone else were sold false information due to people being all about the sale. I always thought growth of stores were gained through making positive experiences to stimulate growth over time. I asked if I could at least get my activation fee waved and it was an apathetic, "no". (Still no apology) I left aggravated and called sprint. Trying to do their best they did credit the activation fee and listened...But nothing other than the activation fee waved was accomplished in 45 minutes. I am happy I get to be the second review on google. Please dont go to this store. While Verizons network is better (I have a verizon work phone) in the major city it is comparable for lower rates and actual unlimited data. While I may try and bounce to another carrier, I am not sure.... But DO NOT GO TO THIS STORE. LIES WITH NO REMORSE AND NO ACTIONS TAKEN TO HELP THE CUSTOMER. Yes, all caps means Im yelling. #lame just like this store.
JM
jminecraft grandcanyon
5/5/17 10:28 A.M. Called to get an IMEI checked since i was buying phone online. Guy told me I needed to come into store. Like seriously? Cant even get of your phone for 2 minutes and go check the computer, type in the imei and say verify if its clear or not. So glad I didnt buy the phone so I would not have to deal with this level of customer service. Never once been inside this store and I do not recommend it.
CA
carl buggs
The whole entire staff is racist....9 of 10 black people are told that they are not approved...when in fact every one with hey Social Security number is approved...not approved is not a thing any cellphone company would tell you....
CH
chris stelzl
Great store. The employees are helpful and knowelegable.