PetSmart

Reviews 39

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Chris Begley

After my son had decided what fish wanted for his new aquarium, I was unable to find assistance, after asking a cashier to find someone to help me I was greeted by a employee. I showed her the fish we wanted and she immediately asked what size tank. When I told her 10 gallons she immediately said "No to both" in a very rude and condescending tone. She made me feel stupid, without asking me any other questions. What she didnt know was that I have a 40 gallon filter on the tank and it is empty. We were not looking for big fish. I have had aquariums for over 20 years, including my current thriving 60 gallon African Chiclid tank. I put my things back on the shelf and I will never return. I can never find anyone to help me when I go there. I will just drive 2 miles up the road to Petco where the employees are happy to help and dont try to act like they no it all. #byebyePetsmart

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Janet B

This place is such a joke! I have heard reviews of Pet Smart grooming screwing up and being horrible, but I still took my dogs! What a mistake! When I booked the appointment I gave instructions on what to do the furminator instead my dog was shaved balled! Who shaves a German Shepard like that? The the little girl wants to argue with me! Judy was worst of all trying to yell at my son who was speaking to me! Needless to say that did not go over very well. First you want to not do what was ordered and shave my dog with no sorry or anything then you want yell at my child. Not happening corporate will be hearing about this! When I walked in to see what they had done to my dog they were telling another lady that they had injured her dog and what to know if she wanted to take the dog to pet smart vet! Stay away from this horrible place and horrible customer service!

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Megan Porter

I usually dont have issues with this Petsmart (besides the fact Im getting over charged for pet services at Banfield, but thats a different issue)... I ordered a bag of dog food online to have picked up in the store. Once I walked in the store, I went immediately up to the front counter informing the cashier I was there to pick up my order. The cashier called the manager to come up and help me.. 5 minutes passed, 10, 15, 20.. seriously?? Once a manager came up, they couldnt find the IPad in order for me to sign off. I never once received an apology for the inconvenience or the wait. It would have been faster and easier for me to just buy the stupid bag in the store.

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Michelle Randles

Bathroom was upsetting. Layout is overwhelming. One person as a cashier with ten people in line. Pet hospital had three dog owners waiting and didnt try to separate or give unfriendly dogs space (i.e. Put them in a open room if possible) I work at a dog boarding facility... still dont understand why no employees tried to rectify or help the problem. Many people were worried.

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Jolie Smith

The rude attendant at the front desk forgot to check us in for our banfield appointment. As my family stood there for 20 minutes without acknowledgement, she finally checks us in and says we need to wait. No sense or urgency, no customer service. 40 minutes we waited until we decided to leave. Ignorant staff, and management no better. We wont be returning.

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Michael Beckler

Carries a lot of products, and even some newer holistic stuff which is kinda pricy. They have a small pet clinic, groomer, and even offer training. Most animals up for adoption seem in fairly good health, and on Saturdays a few local dog rescues show up! People are usually very helpful, though they seem a little understaffed at times.

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Jamie Wright

received a call that my dog got hurt under their care. also i was put on hold for way to long. there should be enough people employed to answer all calls and not have customers on hold for long periods of time.

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Ryan Teal

We absolutely love this PetsMart location. Weve always been able to book a grooming appointment and the staff are always friendly. Be warned, the parking lot is rather crazy, but parking is always available.

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Mackie C

Theyre nice here, but I do not like the groomers here theyre very rude and ignored me when I walked in. I was standing there with my dog for about 15 min before anyone came up and asked what I needed​.

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spring trap lol

Worst customer service and worst management ever. Do not come here if you coupon or if you want to be treated with any respect. Lazy cashiers and rude management. I will never shop here again.

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Medicate Stance

Its sometimes sketchy in the store, fish dead, limited choices for product. Mostly aquarium and dog. The parking lot is dark at night during business hours. Its not great, but not bad.

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Ken Schirrmacher

I love taking my dogs here. The groomers are pretty good too, although my dogs didnt smell like they had been shampooed and I think they missed cutting my golden retrievers back claws.

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Lea Agopian

Helpful and knowledgeable staff. Found entire department was holding a sale at this store- other store down the road did not have the sale at all.

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Chelsea Cavender

The staff are always friendly. Heather in the grooming department recognized me and even knew what I was there for before I even said anything.

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Chris Vizzini

Great post store and adopt a pet. Every Saturday the Cherokee County Humane Society and adopt a pet day. Thats where I got my lab Olive.

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James Donovan

Book online, no indication there was an issuw. Took the dogs in and no appointment recorded. Took the day off for this, not happy.

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Gary Weeks

Its always fun to take your dog there, a little pricey but really about the same as other similar stores. Good inventory.

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Rick Armstrong

Hate pet smart will never go back. Total rip off , bought same product for ten dollars that they wanted25 for.

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Alicia Knight

The workers there are very helpful. Linda the dog trainer is wonderful with training and working with dogs.

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jeff lee

Love the grooming here and the dog food selection. They have recently added natural organic dog food.

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Jena B

Clean store. Shelves stocked. Easily accessible. Friendly staff. Veterinarian services available!

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Kristy Reesee

Our fur baby loves the Doctors and Nurses they are always so friendly and answer any questions.

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A Private User

The staff is awesome. Grooming I give 3 stars (they always miss something ) very clean store

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James Mendoza

Very good place for all your pets needs, prices are kind of steep, but go quality products

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[email protected] Wms

I love the customer service. The employees are very helpful on the floor and the cashier.

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Kurt Pfeifer

Banfield Pet hospital is located here as well. Great care for the pets you love most!

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A Private User

Love my local Petsmart, they have super friendly, helpful and knowledgeable staff!

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Victoria Cherry

They are the always helpful and can find someone when you have any questions

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Ana Barbosa

Great options, great service, a bit expensive, but I still recommend.

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Paul Kettering

good service, but discontinued a product we buy all the time.

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J

Meh. I am impressed with the upkeep of the reptiles

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Angela Barbosa

Great pet store suplies, service ok. I recommend.

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Olivia Creasy

I love it, I buy my dogs food here all the time!

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Amanda Ray

Wonderful have the best fish in the southeast!

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Mark Pinson

Whatever you want to make of it and I love it

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JackieLife

My local PetSmart, and a fantastic store!

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Jeffrey Woronko

good visit the workers are very helpful

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Joel Johnson

The people are friendly and helpful

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Mark Christian

Wonderful place to buy pet supplies.

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