PetSmart

Category:	Pet Supply Store
Address:	860 Cobb Pl Blvd NW, Kennesaw, GA 30144, USA
Phone:	+1 770-424-5226
Site:	petsmart.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 16

Charles Osborn

We called and were quoted $25 for nail Grinding and a bath. Really only needed the grinding but since it was a special we decided to do both. When we got there we were told that it was $40 for both. Since we were already then decided to move forward. We were told the dog would be ready at 7:30, it was 5:45. We went back at 6:30 and he was ready, but they did not do the nail grinding, said he was too stressed.This was the whole reason we had gone there. Note we have gotten his nails done before and had no problems. We just paid for the bath and left. When we got home the dog was still dirty, they said they used an ear wash, but I had to clean the ears myself. Madysan was our stylist and i would stay away from her at the very least. I for one will never go back and would recommend finding somewhere else. It is over price for the bad work you get.

LaSona Turk

I used to frequent this location for grooming - quality of their work was fair, location is horrible because Barrett Pkwy. is a nightmare. During one visit, my dog cut his paw on their crate. One year after that, they decided that an "up charge" was required for grooming my dog. I dont think so - there are 2 other locations closer to my house and I have had no trouble at all in Acworth or Hiram. I tried Kennesaw again today only because they had availability before Christmas. When I walked in, they were turning some poor guy and his dog away because the dog was "too difficult" during her last visit. Then, I had the same old tired conversation with them about the up-charge so they turned me away, too. No wonder they have availability. This staff is obviously incompetent in dealing with dogs. Very lame.

Ashley Edwards

While the selection is typical of petsmart (good selection, all of which is priced higher than online or competing stores) the grooming is outrageous. We took our bird dog (who hunts and likes to be vacuumed), suffice to say he is afraid of nothing, and we were told that he was to afraid of the nail file and they had to hold him down. First off, you should never hold down a scared animal. This could set back his comfort around guns. Second, if he was so scared, why was I not contacted right away. Why did you hold down a 60 lb dog. He is terrified of his nail grinder now. A dog who can be right under a gun when it goes off cant stand the sight of a nail grinder anymore. I will never go to petsmart ever again. I advise you to seek a professional groomer or the vet over this service.

Michelle Wright

Do not use Brandi!! I took my poodle to her to have a simple head to toe even shave, nothing special... My dog looked terrible when I got him back. She did not even touch his face, hair was still very long and shaggy. His chin was uneven and his ears were very poofy from her not shaving them. PLUS! She over charged us. She quoted us $28.50 bc we didnt want anything but a shave. No bath, nail trimming, or anything! She still ended up charging us $40. When we took him back, she refunded us and was supposed to finish shaving his head. She literally only shaved the top of his nose (half of the top of his nose)!!! She did not shave his ears, chin, or sides of snout. I will be talking with her manager tomorrow when they open back up. This is unacceptable service to me!!!!!!

Alexis Marrero

Dear Petsmart, About 1 1/2 weeks ago I purchased ground reptile bedding from you and I am very sad to say that your product killed my poor bearded dragon. You may be thinking how? Let me tell you... The sand got caught inside of my dragons throat and she suffocated. She was completely healthy and I never had anything wrong until I changed her sand. I am highly disappointed with petsmart! You guys are supposed to help us keep our pets healthy and well taken care of but i guess not bearded dragons. Your product killed my pet!

Goodle Personnen

Do not shop here! The most rude staff Ive ever seen! Especially their managers. The fact that their managers are so rude is probably why the rest of the staff has such an arrogant and condescending attitude! I had some college girl speak very rudely, and when I spoke to her manager, he was just as aggressive and rude as she was! Definitely calling corporate!

w k

I was put on hold for over 10 minutes after asking if they could check that a certain brand of dog food was in stock at their store. When I finally got off hold, I was speaking to a different person, who greeted me as though they had no idea I was already on hold. I repeated my request and was put on hold again for over 10 minutes.

Nicole Petrow

Ive always had terrible experiences with Petsmart. Theres never enough associates on the floor or theyre no where to be found. I always attempt to come in to get crickets, and its never in and out. I have to throw a search party to find someone and still continue to wait. Never pleased with this place.

Matt Woodruff

Never had a bad experience here per se, but havent had a great one either. They have what I always need for my kittens, but never had help finding more difficult items. The service here is lack luster, and the people wandering around dont ask if you need help at all, or offer to help at all.

J.R. GALMISH

Pretty nice Pet store with a large selection of pet supplies. Staff is friendly and helpful. Dont bother with the pet perks membership they email you coupons after you shop to get you to come back in at a later date. Its a waste cause by the time you return you forget or they expired.

Joshua Cato

MONICA IS AN AMAZING CARING ANIMAL LOVER & PROVIDED 5 STAR CUSTOMER SERVICE BEWARE I THINK SHE EATS PET FOOD! :D If you see a guy that looks like a young Santa ask him any dog questions he loves them hes got 5 hmm wonder how many reindeer hes got should of asked.

Miguel Serrano

This is a very professional place. I took my puppy in for his first visit and the staff was really kind. The doctor was really caring and professional. I left really satisfied with the service and Ill definitely bring my puppy back for his next appointment.

Shane Bergman

Pretty standard PetSmart, but a special shout-out to the training guru David. He is immensely knowledgeable and willing to work with each dog and owners individual needs. Keeps the classes moving and entertaining, plus he has some clever wisecracks.

Tiersa Gilbert

Very clean, staff was very nice when I was trying to get crickets. My husband and I had been to another pet store and had a horrible experience there. It was nice to have helpful and professional staff with the product I needed.

j Wagar

My experience was AMAZING!! I wrote a note saying that I had gotten my puppies nails done twice but they are still way too sharp and madyson did an awesome job making sure I was happy! Daisy will definitely be coming back.

B and D Netus

I have my Golden Doodle groomed here! The staff is very friendly, and helpful. I LOVE the way they groom her. We tried another place and were very disappointed. Never again.I trust the folk here, and highly recommend them.