Category: | Cell Phone Store |
Address: | 1937 Scenic Hwy S, Snellville, GA 30078, USA |
Phone: | +1 770-979-0166 |
Site: | verizonwireless.com |
Rating: | 3.2 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Andrew Lichtenstein
I went to this location the other day for a replacement charger for my phone I purchased from this store about a month ago. I spoke to two different Verizon representatives on the phone prior to my visit and they both said that I can go in to the store and get a replacement charger because my phone is under warranty. I took it into the Snellville location and spoke with Brent (unfortunately) who immediately told me that they don’t even have that charger to give away for a replacement, and that they aren’t allowed to do that. He tried to sell me a different charger and completely dismissed everything I said. I told him to look up my account because the woman I spoke to on the phone said she added a note to my account about getting a new charger. He didn’t even get into my account! To make matters worse, he started accusing me of ripping my cord out of my phone too hard… and I’ve had the phone a month so that was not the issue and I don’t rip my charger out anyways. Thankfully my friend was with me who has the same phone and I showed him that my charger wasn’t working on either phone but her charger worked on both phones. His complete demeaner changed and he went to the back and gave me a wall plug in for a charger without the cord. When we were leaving he basically said I was lucky to get that for free. At first, he was saying it was a problem with my phone and then I literally had to show him it was the charger for him to understand the issue. How do you have a phone for sale but not have the charger for sale?! He was extremely rude, unhelpful, and incompetent because I am having a charger mailed to me now and the representative on the phone told me that Brent was incorrect. From all of these reviews it seems that the employees at this location are misinformed at best. He kept saying he has worked for the store for over four years… if you worked there that long you should probably know about replacements under warranty. Very incompetent and rude… probably shouldn’t be working in customer service. He told me to go to some phone store next door and they can try to fix it or go to Best Buy and talk to Samsung. I went to Best Buy and spoke to an employee (who was very friendly, helpful, and knowledgeable) He told me that information was incorrect and guided me towards a helpful solution. Bottom line.. avoid this store they have no clue what they are doing. Also, I read another review about someone’s screen protector falling off and breaking… same thing happened to me a few weeks ago thankfully I had it under warranty as well. I am contacting corporate to let them know how I was treated! If you don’t like your job or helping people you probably should find a new one.. just saying
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James Ziegler
#verizon @verizon I am Pissed Off and Frustrated, we are a six account high-dollar business customer for many years. Bought S6 Galaxy yesterday and went online Rebate, jumped through all of the ridiculous hoops, scanned several receipts and barcodes (too much work) and wasted 25 minutes, only to get a message at the end "Cannot Process Your request at this Time. Try again later." That really sucks. I am a corporate president and you wasted my time which is so much more valuable than the stinking $50.00 rebate on the phone. Is your technology so bad your website doesnt work? Weve been great customers with all of these accounts and you let us down every time we deal with you. I have had the same account for 25 years before it was verizon. I have stayed with it and have six company accounts. This is sooo wrong.They suggested I go online chat with their rebate center and it stalled out after 10 minutes of chat with their representative couldnt get her back online. Now theyre telling me with a text message on my new phone Josef says the rebate ended September 30th and I dont qualify. I said "Then how come your Verizon Salesman gave me the rebate receipt and sold me the phone saying it had a rebate?" It was part of the sale. I think they just realized I have 100,000 very active friends and followers on Social Media and I am a National Magazine columnist... I have been two hours on this or more. I am now angry and its the principle of the thing. These people are so screwed. I just got off of the phone with their rebate center hotline.... My receipt on the rebate says it is valid 10-01-2105 through 10-31-2015... Says it right on the receipt. The lady on the phone told me I would have to refill out everything and mail it in. I am screaming mad. Tired of follong with these people. This is three hours already... If this was my business I would have said this guys been a great customer for 25 years, give him the damn $50 for Christ Sake. BUT these people only know the word "CANT" ... Excuse me! Correction: They always say "Im Sorry" just before they say "I Cant"
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Sylvia Tate
I bought a Motorola Turbo2 in February from the Snellville, Ga store. They took my Galaxy S5 phone. The salesman said he would"give" me an iPad. I played with the Turbo2 and iPad that night and did not like either. I went back the next day to return the phone and iPad. The same salesman told me I couldnt return the phone or iPad. He never said I could exchange the phone. I went back twice after that the same week. Each time I went in I saw the same salesman and he told me same thing. The third time I ask for the manager. He never said I could exchange the phone. The manger did let me return the iPad that I didnt want. Also, we were charged over $163. We didnt get a receipt showing what we were charged for. I ask for a receipt each time I was there. I never got a recent. We got a receipt but no total and mounts on it did not add up.
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Chris Hardwick
The employee was really nice here but I cant give more than one star. I get tired of Verizon offering me the worst deals and acting like theyre doing me a favor. They are the most expensive cell phone company in the developed world but act like I should be grateful to them. Ready to move on, in fact I was there trying to give them an opportunity to explain why I should stay. I told them what their competitors have been offering me. I asked for their rock bottom price. They gave me the whole you get what you pay for cliche. Sometimes that is true but not with these parasites. $40 for 1GB... Really?!?! Thats the best? I have many friends who are very happy with the competing companies. I have been with Verizon for ten years and I think its about three years too long.
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Oli Garden
I bought a new note 5 (a near 1000$ phone) and the S-pen got stuck. I went up there asking them about it, keep in mind ive used the S pen ONCE and i had the phone for about 2 days. A white male employee got it out but said i messed it up. He refused to let me either return it or exchange it, or send it to be fixed. Me as a woman couldnt get a fix. BUT, then i had my dad go up there and resolve it and he got a free S-pen and immediate service. ive seen this happen with so many companys having a sexist employee who will give service to a man but not a woman. i hope this changes because me being a young woman who is paying for my phone monthly, i think i should have the same service as a man.