T-Mobile

Category:	Cell Phone Store
Address:	2050 Scenic Hwy N D, Snellville, GA 30078, USA
Phone:	+1 770-982-3440
Site:	t-mobile.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 25

Reviews 14

Kelley Rhule

Pretty average store except for employee named TOI!!! I recently purchased a Galaxy 7 for myself and today I waited to buy the IPhone 7 for my daughter. Toi did do her up-sell thing but it wasnt in a pushy way. That is my only con and thats not even a big deal to me! She went out of her way to make sure that we were extremely knowledgeable and knew everything about all of our choices and helped us out on pricing and today when we are getting The iPhone having to navigate which size to get for we are used to Android she is helping us so much!!! I hope this store appreciates what a great employee they have otherwise the store would be average for I have come here before in the past. As far as selection its average its always clean most of the staff is friendly and nice. However sometimes its a game of Yahtzee as to which store carries which phone and sometimes they have refurbished phones that they sell at different stores if you dont go the online route. And to reiterate, I Hope the Managers see this and give her even a 25-cent Raise or send this into corporate and tell her that she got an extra sale at this store because of how Nice & knowledgeable vs. ordering online!!!!! Nowadays it is extremely Rare to find Customer Service that doesnt have somewhat of an attitude. Especially to go out of the way like she does make sure that were fully 100% informed and do not feel like a burden we feel more like a friend. She definitely deserves a raise!

Imani C

Terrible customer service. I have been a t mobile customer for 3 years and I have never had a problem into now. When T mobile switched over to no contract the told me I could not get out of my contract. I went to THIS STORE and They also told me that I could pay off my EIP balance early and it will reflect the change with my next bill. So I payed off my EIP balance on my next bill was $132 instead of $120. When I called a customer service the said there was a $20 balance still left over from my previous bill. However my printed and online bill stated I only owe $80 dollars in BOLD PRINT, it clearly stated stated FINAL balance $80 dollars. I asked if I could switch carries at they said I have to pay a $200 dollar early termination fee. Screw T mobile Ill pay the extra money and switch to Verizon. T mobile coverage and internet speed is terrible. I got lost for 40 minutes because the internet service stopped working for GPS. Which is weird considering I was in Atlanta and there are tons of cell towers there plus according to their coverage map.

If I could give less than one star I would. Sales associate Lakeya B quoted me 85 bucks for 1 month of service for a single line. It was kind of high but she "sweetened" the deal with a "free" tablet. Got the bill it was 125. Crazy charges on bill. 10 a month for the "free" tablet, 15 bucks for 6 gigs etc. Tried to return the items within the 14 days. They told me i had to pay them for my returned devices. 106 bucks for a restocking fee. Even though i showed them in writing where she quoted me and explained about this " free" tablet. Then on top of all this my phone would drop calls at my home and at Walmart. Had boost mobile 4 years with NO problems. NEVER use this store or service. I have my boost mobile service back. 2 lines are 80 bucks..10 gigs AND 2 FREE cellphones. Run from T mobile

Derren Evans

Horrible Customer Service. When you go to places you expect a certain level of customer service. The standards arent over the top but people can at least be cordial. If you dont like your job that much, why are you even in the field of customer service. Wasnt greeted when I walked in. Waited until the associates were done with other customers, and was still not acknowledged to be helped. "I didnt know you werent being helped" is a poor excuse. There are 3 people in the store. Its not that hard to see. The icing on the cake is when someone else walked in and was helped immediately. Ill take my business else where. Actually might even go with a different provider.

Douglas Dowdy

Dont plan on getting any service from here. Dont fill out there wait list they dont go by it they make you stand there for 45 mins. they take people before you that come in after you and has the store manager his wife and kids come first too. This store lost a sell of 1300 sale was going to buy 2 new phones the S 4 but like i said my money was not green enough for them or t-mobile is to rich or they dont want to keep the 11 year customer or my white skin was to white. So if you are looking to get new phone dont go here

CERRA FARMER

No one knew what they were doing!! The guy that worked with us seemed high on something and kept saying our phones were the problem we couldnt make calls. We have Note 4 phones! His supervisor seemed to more worried about texting on her phone then to help anyone. By the time we just started to walk out they just told us to call their 1-800 number because they didnt know what to do.

Kayla Patton

Have been sitting here now, 30 minutes. Waiting to be helped, there are 4 people ahead of me. The same 4 people that were here when I walked in. There are 6 workers here today, and only ONE helping the customers. Not exactly sure why, but this is ridiculous. The other workers are just standing around. Worst service Ive had in a while.

Fernando M.

I have never had problems with the customer service on T-Mobile but this store....... Customer service representative are soo lazy. Also I got a promotion last year and they put on the system wrong information soo Im paying extra for 5 months. I have to cooome to the store to fix what they do wrong

Mercedes Posada

They dont know what theyre doing. Made a mess of my request they added an line I didnt asked for. I went to get a new plan an buy a new phone and they didnt even offer me a the the buy one phone get the other free . I learned about that the following week. Customer service lauzy.

Nicholas Abayomi

Worst T-mobile location in the area. Staff is incompetent and seem to be disinterested in providing quality customer service. Also the tmobile signal is extremely weak in the area. Save yourself the headache and visit another location (the Lilburn location is always helpful).

mouhamed khouma

Received great service from Shanee, called in to check if they had a particular phone. She took the time to check and confirm they had it. Went in to the store to purchase the phone, she was very friendly and efficient as well. Thank you

Dawn Meyer

Special thanks to Eva who took time with my elderly father to explain the feature of his phone and show him how to use it more easily. She was very sweet and professional and eager to help. Thank you, Eva!

Krayo Capone

Didnt like my experience here. Customer service, there wasnt any. I walked in and no one acknowledged me. I looked around for a bit and started to feel uncomfortable, so I left.

Tovvah B

The associate who helped me was fantastic. He explained everything well, helped me find the best deal, will definitely go back to this T-Mobile. Customer service is good here.