JC Joy Beauty Supply

Category:	Beauty Supply Store
Address:	2550 Cobb Pkwy SE # 100, Smyrna, GA 30080, USA
Phone:	+1 770-485-2407
Rating:	3.2
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–9PM 9:30AM–9PM 9:30AM–9PM 11AM–7PM

Location

Photos 41

Reviews 12

Faith Sewell

I am giving 1 star because it is the required in order to submit my review. In less than a month I spent a quite a bit of money on 3 human hair wigs. The first 2 I wore were amazing. The third one was beyond aweful. It is supposed to be Remy, but it did not seem like high end Remy hair and it is the most expensive one that I bought of the 3. Let me just say, I worked at a high end salon 5 years. In addition I have worn extensions and wigs for a long time. I know very well how to maintain them. To continue: before 1 week of wear, it began to tangle and matte. Today marks 1 week and 2 days. I shampooed once with Aveda shampoo and Motions conditioner 2 days ago. And I did deep condition. With human hair, I dont like to use product and if I do its very little as I do not want to weigh the hair down and have a ton of build up (With good hair tons of product is not necessary). I take units off at night and put them back on the morning of the next day. (However, I do have a fantastic wig that I sewed on for a vacation and it is still great without tangles.) First I called about 3 times to talk to someone and no answer. Well I work and live in Cumming so it is not necessarily a quick trip and I needed something done ASAP. Needless to say, I went to the store today to let the manager on duty (a man) know about my experience with this unit. He listened and proceeded to tell me he couldnt do anything and come back tomorrow. Well I took a 2 hour extended lunch and cannot just do that everyday. In addition, I have grad school classes after work and 3 upcoming events this weekend and wanted to wear this unit as I love the style. We went back and forth and the customer service was repulsive. He asked me what brand it was and I told him the name and asked him if I could show him the one on display and he continued by telling me he does not work back in that section and would not even try to go and look at it. I told him I am not even asking for my money back and am willing to buy something else at a discount. He declined. He kept repeating come back tomorrow to see my wife. I explained that I cannot come back. He didnt seem to care. I asked him once more if there was anything he could do considering he is a manager. He shrugged and said come back. I am disgusted with this service and will NEVER spend a dime here again. I waisted hundreds on a bad grade of hair and the manager did not even care. I went next door to beauty depot where they took great care of me and I purchased another unit. I will be loyal to them from here on out. As you all can see I am extremely angry!

A Private User

This place is a total crap. Very racist and rips people off. I went here to buy a hair straightner for $150. When we asked the gentlemen about return policy he simply said you can return it as long as you have the receipt. Taking in consideration when I came to return the product, he would not let me return the product and said I can only have store credit. The store owner did not make any acceptions and told us we cannot get our money under any circumstances. He would only give us store credit. Supposely the store owner and his wife got really rude and started arguing with the customer. If the store is owned by a family and they have policy, they should be able to make certain accetions, but they didnt. Instead they got reaaly rude and started arguing with the customer. I never had such a bad experience in my life. I feel like they cheated us in money. There was absolutely no compromise and simply wanted to keep our money. Even when I tried to use the store credit for another item, which cost less, they still wouldnt compromise and would not give me the rest of the money back.

Denicia Hamilton

Loved everything about this store until one of the employees ( maybe the wife of owner) decided to stalk me down the ENTIRE time making me feel very uncomfortable. I had already informed her that I had been helped (by a nice gentleman who was cleaning windows) and that I was just browsing until I came across a wig I liked. She stands less than 5 ft away from my fiancé and I just doing the "Im just organizing random items" routine the ENTIRE time. I only have it a one star because of the quality of hair they have. But I will not or never purchase anything from here!!!

Latoya Norwood

Customer service is horrible. Small wig section with inflated prices. I showed the sales lady a photo of the tag of a wig I was looking for. She states they carry it but for $55 (tag in my photo said $38.) When I pointed this out she then tells me "Well you should probably go there then." Rude! I wish I could give this place 0 stars. I went up the street on Spring rd and purchased there instead.

Erica Williams

Your standard beauty supply store. The prices are reasonable. Small wig selection with big price tags. I saw a wig that I wantes and it was 69.99 in this store, looked up on Amazon and bought it for 33.99. So just be mindful of that.

Nicole Craig

Great beauty supply store. They a huge selection, with reasonable prices. And, the staff was really nice and helpful.

Valerie Stanton

Not that great of a selection... Im used to more variety.

Alaina Smith

Great selection with really good prices!

Angelique Caraballo

Very good store and also very helpful.

Quinita Williams

Everything you need!

A Private User

Lots of hair