AutoZone

Reviews 5

WW

wwarhop3

How to describe my experience? How about I just copy and paste the corporate complaint I just sent to Autozone HQ? This complaint is about the store located at 2552 South Cobb Drive in Smyrna, GA. I had been in line with wiper blades for 10 minutes at this Autozone waiting to check out in a long line. There were three employees working the computers, one of whom was the manager. The employees were bopping from computer to register, back and forth, and each time an employee was free he would call out, "Next in line." Fine. Annoying for those of us who just needed a register, but thats the business model, so whatever. Well, then, after one employee, a young black man, had told his customer to follow him down to the register, another line began to form at the register...a line that WAS NOT part of the one single line that had been formed for TEN MINUTES from which each employee took the next customer. When the employee was done with his current customer, instead of acknowledging to the person who started the new line that he should go to the end of the existing one, he started to ring the new person up...and there was another customer waiting right there behind that one! Having waited, patiently, for TEN MINUTES in this absurdly organized system, only to have this employee completely disregard the STORES OWN SYSTEM, I called out, "Excuse me, sir, we were next in line." The employee--who perhaps felt it was okay to react rudely because the manager had stepped outside to help another customer--simply called back out to me, "Well, come on over here, this register is open," and then proceeded to ring up the customer who had stood in line about a minute instead of TEN MINUTES. I left my wipers on the counter, and as I left, I told the store manager, who was standing right outside, that he really needs to do something about the way his store runs because it is simply inexcusable for his employees to disregard a customer who had been standing in line for TEN MINUTES just to lazily ring up the next person who came to his register. The funny thing is, I had a friendly exchange with the person behind me in line about the ridiculous business model customers are subjected to at these auto parts stores, where even if you have what you came in for you have to wait in line while the employees help others ahead find their parts because there is no single, dedicated register. And THEN, this employee, as if he is entirely oblivious to the situation or the way his own store works, just without a care lets others jump in ahead of customers that had been waiting FOR TEN MINUTES. And when it was pointed out to him, he treated the customer like an idiot. As I said jokingly to the man behind me in line, I know its stupid that we have to wait in such lines. And its not just at Auto Zone; all the chains do it. But I can say with 100 percent certainty I have NEVER been treated so RUDELY and INSULTINGLY by an employee at any other Autozone or Advance Auto or OReilly or whatever. To be completely told that basically its my own fault for not forcing my way to the front of a line, or starting a line at a register that wasnt even open until that employee walked another customer down there two minutes before...Just insulting. There is no other word for it except insulting. You can absolutely bet I will never set foot back in that particular Autozone again, and itll be something short of miraculous if I ever choose another Autozone over any of the other myriad auto parts stores out there. Absolutely, positively the WORST CUSTOMER SERVICE EXPERIENCE I have had in at least the past several years.

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Zane Adams

Needed to clean and recharge my K&N air filter. Came to the store to grab quickly. Ended up perusing the store for some additional items. I should have known something was wrong when random customers started approaching me asking if I knew about cars and if I could help them because they couldnt get anyone who was "working" to assist. I quickly realized that there were no associates helping or attempting to help anyone in the store. To put in context, there were about 10 customers including myself at this time and four employees. Two associates were mindlessly wondering around the store. Back and forth, typing on a computer then walking back to the back of the store. Not once did they acknowledge the line going out the door or attempt to help anyone or apologize for the wait. One of the employees at a register was having a casual conversation with a friend, ignoring all of the other customers. This went on for about 15 minutes just while I was in line. I decided that I could get what I needed at any other autoparts store and maybe even be treated like a human being...or better yet a paying customer. I went down the road to OReilly. I was in and out in two minutes.

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Hamid Feizy

This evening, I went to return an alternator that I had purchased from Autozone, but did not use it as my mechanic found the electric shortage, which would drain the battery. Although I had not even opened the alternators box, an employee by the name of Geraldine began to inspect it thoroughly. I admit that such inspections are quite normal and logical. However what really tired me was that he continued inspecting the above item for almost twenty minutes!!!! I finally decided to ask him the reason for such a lengthy inspection. He then pointed to the alternators box, telling me that it was somewhat dirty in the bottom. In a complete disbelief, I told him that I had bought it this morning, and that I had not even opened it - to no avail. He continued with his foolish and insensible way for another five minutes before he reluctantly decided to accept my return. He did not even bother to use any type of courtesy with me. I left the store very upset and disappointed at his unprofessional behavior. I am planning to voice my concern to the Autozones headquarters. Furthermore, I promise to never shop at this Autozone location any more.

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A Private User

I just wanted to express my greatest thanks to the employees of the store at 2552 S Cobb Dr, Smyrna, GA . I wasnt supposed to leave home this morning due to Doctor ordered bedrest ( 4 1/2 months pregnant, lots of medical complications and surgical procedures). I stopped by a store located next door to AutoZone after dropping off my 3 yr old at daycare and discovered my van wouldnt start upon finishing my shopping experience. My husband is currently in the hospital and I had no idea what to do. I went into AutoZone, and explained my situation very pitifully. Employees Romero, Frances and a gentleman by the name of "Auto Black" were so very kind and helpful. They took time out of their busy schedule to assist me with jumpstarting my car with such friendly attitudes. I didnt purchase anything in the store today, but my husband does pretty regularly. I am certain that AutoZone will be our only supplier of auto products in the future due to such kindness and generosity. How wonderful to have such awesome employees to go above and beyond for their customers...I just cant say it enough!

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A Private User

I went to Autozone today for a battery. I am a woman so I dont have much experience working on cars (to the women out there who can work on cars, I applaud you). I read a review a woman posted about an associate there named Rodrick Lewis. I dealt with Mr. Lewis today and he is a stand up guy. He was courteous and professional. He is also a really funny guy. I was feeling a little down before I went over there (car troubles are no fun) but, he lifted my mood without even knowing. Im glad I dont believe everything that I read because from the ladys comments I would have thought they were running a circus over there. Maybe her attitude was the problem or maybe she forgot to take her medicine for her mental issues.

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