SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	7804 Abercorn St, Savannah, GA 31406, USA
Phone:	+1 912-355-4000
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 12–7PM

Location

Photos 13

Reviews 9

Mackenzie Strickland

I dont mind that this store is small, and I understand that customers are going to try on the makeup and things can get messy, but this is the grossest most poorly merchandised store Ive ever been in! I went here today and was absolutely disgusted. The floors were dirty, makeup was rubbed all over the walls, and the displays were extremely poorly maintained. You can tell the mess here wasnt made in a day, and that the store hasnt been properly cleaned in way too long. Inventory is a huge problem here. I didnt see a single section that was properly stocked. I understand that for a lot of companies corporate handles inventory, but when it gets to the point where you have multiple completely empty displays, theres a major problem. The employees seem nice enough. I wasnt greeted when I walked in, which I wouldnt mind except for the fact that I worked in retail and I know how important it is to say hi even if you are too busy to physically go up to the customer. They are always understaffed however. They usually have two girls at the register and one doing makeup on clients, which leaves no one to answer questions or help customers. I really want to love this Sephora, but after giving it multiple tries and never having a good experience Ill be shopping online exclusively from now on.

Whitney Greenfield

Just called and spoke with the RUDEST store rep ever! Im traveling from DC to Savannah to get married soon and need my make up done. I was told by a make up artist at Sephora in my hometown that they will gladly do bridal make up with a $50 minimum purchase and to make an appointment. I called the store in Savannah and the rep who answered didnt even tell me her name. When I asked if they do bridal make up she said " well you have to spend $50 and tip your make up artist, I only do it Fridays, Saturdays and Sundays and I have events on Saturdays". Is she the ONLY make up artist there?? She had an attitude and sounded like she had better things to do. I asked if they can do it during the week (Im getting married on a Monday), I got a flat out "no, nobody has time during the week". Guess what? Just called MAC in the same mall and got an appointment with a fabulous make up artist for a MONDAY MORNING! Guess they do work during the week.

Steph Dammen

As a marketing director myself, I can state that without a doubt this store has marketing down to a science. The staff is always friendly, every time - literally every time I go in. Im one of those people that always goes in to get the free for beauty insiders item with purchase via promo email and/or direct mail. Even if they dont have it out yet they always go to the back and make sure that I get the promo product I came looking for. This is absolutely without a doubt my favorite Sephora store and the staff certainly deserves the recognition for their outstanding customer service and positive attitudes every single time I go in the store. Which equals, yes, more sales for this store. Happy to spend my money where the staff goes above and beyond. Way to go!

Liz Higgs

I LOVE Sephora online, and the few others Ive gone to with my sister--but this one SUCKS! Ive gone in about 4 times and the staff always seem to busy to even say hello to me. I went in today to return something I purchased online and the rep didnt even make eye contact with me while i was there and gave my kids dirty looks (the kids were not misbehaving or touching things) I had intended to get some samples of other lotions to replace the one i was returning, but she made me feel so unwelcome that I didnt even ask.

Sherri O

"" I did not have a great shopping experience with this Sephora so I will use my gift card online. I was never greeted when I walked in & the two staff members that were at the register seem to be in a pretty deep conversation amongst one another that I did not bother to ask for help in searching for a particular item that I wanted. So I left and will not return because first impression to me speaks volumes. ""

amanda hawley

Poorly stocked short staffed at times. However ms. Destany and ms. Rachel did accommodate me. Both these women have excellent customer skills. They actually seemed to like their jobs there making it a decent experience by the end.

Brenda Boyer

The staff is not very friendly and it is very small and crowded. Each time I go I keep waiting for a better shopping experience but it never happens :(

Angela Hui

Did not like their products display, its really not keep up the standard of hygiene!

jasmine roberson

They sell just about everything beauty