The Sport Factory

Category:	Sporting Goods Store
Address:	720 Hembree Pl, Roswell, GA 30076, USA
Phone:	+1 678-388-9835
Site:	sportfactoryproshop.com
Rating:	4.8
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–12PM Closed

Location

Photos 14

Reviews 23

A Private User

WATCH OUT. HORRIBLE CUSTOMER SERVICE. UNFRIENDLY and HARD TO REACH. Dont get sick before a clinic or youll be stuck footing the whole bill!! Paid $55 for a mothers day gift for my wife for some private swim lessons. She got violently ill so I called and emailed as soon as I could think of what of her items I would have to cancel. Received no call back or no response to my email. Had to call Monday to reach anyone. Owner called back and said sorry nope cant do it. Didnt even try and mediate the situation. I responded with a long email explaining customer service. Got an arrogant snide response saying, "Well tell you what (As if I didnt know anything) you come in and ill give you a credit." You really think Im going to come and spend money in your store? Whole situation could have been handled a lot better. Looks like that Cervello P2 will be bought at All3Sports Instead.

Miguel Cortés

I purchased a living social voucher for a complete bike maintenance and had a very bad experience. The regular price was $70, the place is closed Sundays-Mondays, they told me the service will take 48 hours, i took my bike on Tuesday morning and they had it ready by Friday afternoon. The brakes and shifters were not adjusted, the only thing they did was to clean and lube the chain!! They told me the front derailleur was damaged and that is why they did not make any adjustments. I asked them how much is to replace/fix the derailleur and they said they dont do that there because they dont work on mountain bikes! I got home and Google how to adjust the derailleur and did it myself in less than an hour, there was nothing broken like they stated. Very dissapointing, slow and mediocre service. I will never go back and will never reffer anybody over there.

Mike Vibe

Great Company to have done business with, ordered some parts online got it very quick to my door in LA. Called in spoke to Matt over the phone because i had a couple questions before i purchased my working out/exercise equipment. and Matt was very friendly, guided me through all my questions. I highly recommend everyone to do business with the Sport Factor, you wont regret it. Even if your not in the same city they have quick shipment options. Talk to Matt

A Private User

Curtis Henry set up my road bike with new geometry for this year’s 2011 IRONMAN, Arizona. After riding for years I thought I was set up just fine. But at the urging of my IronTeam coaches I made an appointment with Curtis. What great advice. What a great experience. The bike set up is great. I ride much easier, especially on those long century rides, and running much faster off the bike! Thx Curtis.

Dale Leonard

I ordered a store returned Stages Power Meter Shimano Dura-Ace 9000, which was listed at a $175 discount below full retail. I was able to complete the order online, but it turns out the unit had already been sold. Sport Factory honored the purchase and sent me a brand new unit at the discounted price, without my even having to ask. That is truly outstanding customer service! Thank you Sport Factory!

Alex Mac

I came into this shop needing help on getting a power meter and this fine fellow named Matt helped me out. He got me a EXCELLENT price on a power meter and helped me select a good one that suited my needs. He was a very knowledgable man and knew what he was doing. Very good establishment would recommend to anyone in need of equipment!

Bender Dundat

I was very impressed with the vast selection of parts and sporting accessories. I strongly believe maintain your bike is very critical to having a safe and productive ride. I had me and my sons bikes fitted in the time it took other places to do one! I highly recommend them for all your cycling needs.

Lindsay Kleinhoff

My experience with the Sport Factory was incredible! The owner, Matt, was knowledgeable, friendly, and extremely helpful. As an emerging triathlete, I found it refreshing to find a facility that I can depend on for everything from training to merchandise. I would highly recommend the Sport Factory!

Melissa Richardson

Ordered a factory blemish power meter that was discounted due to the blemish. The Sport Factory notified me that they had just sold the item in store but would honor the discounted price and shipped me a brand new one. Shipping was quick and free. Great customer service!

Carl Vinson

Top notch customer service and crazy fast delivery. I ordered a returned "opened box" item at a $50 discount. When they went to fill my order, it was no longer available. Amazingly they sent me a never-opened item and still honored the deep discount. What a company.

Ashley Wright

Just bought some new sports wear for a local triatalon I will be taking part in next week. Guy at the register was very polite and professional in helping me choose what I needed. Overall I will definitely be coming to your shop once again. Thank you very much.

melanie lobston

I;m completely satisly with the service i got at this place. Experienced some issues with my bix, they fix it right a way and also gave me some tips for the future. Thats the only one place i truct to bring my bike in Atlanta. Thanks guys

Dana Waters

Very knowledgeable and helpful in my power meter selection. They took the time to go through the pros and cons of each model and help me select the best one at my price point. Most shops would not spend this much time with a customer.

Matt Kiang

Not sure about these old reviews, but they (Matt, specifically) provided some awesome online service for me last month. Very helpful and went the extra mile when I think most online stores would have just refunded my transaction.

Meghan DeGan

Ordered a few things to get my bike back in order and had it on my door step 2 days later! Called with a few follow up questions on making sure that I used the right lube on my chain and Matt was awesome! Great customer service!

Kellye Mills

Excellent Customer Service! These guys are knowledgeable, super helpful, and offer a great overall experience with everything you need triathlon related! Products, Coaching, Services... these guys are the best!

Mari Camargo

"nice to have someone pick up the phone on the first ring and take the time to answer all my questions. They gave me a great deal on my power meter and shipped it for free. 100% satisfied.

Jaynes Goll

They took the time to outline all my power meter options and select the best unit in my price range, installed for free, and made the purchase easy. I was completely confused walking in!

Frank Castle Jr.

I am training for my first marathon. These guys are "in my circle" to helping me do it. This store has has everything you would need for supplies, and the staff is really helpful.

Jason Lockwood

Great customer service. Ordered an item that was blemished at a discount. They had already sold the item so they sent me a new unit at the discounted price. Great service 5 stars.

Aliona Morozova

Great service, more affordable prices comparing to other competitors, and prompt follow up communication on online order. Overall pleasant experience. Thank you!

Orange Imm.

These guys have a nice selection of bikes, bags, and other biking gear. The staff are very helpful and everyone seems to be having a great time in the shop.

San Diego SEO

"GREAT customer service! Matt and Tracy are a dynamic duo to assist you with your next triathlon. I would highly recommend their services and expertise"