Road Runner Sports

Reviews 4

RO

Roberto Copello

This place is amazing and really one of the only places Im for sure to buy shoes from again, and Ill tell you exactly why. As soon as you walk through the door youre greeted by one of the lively associates who are eager to help guide you in search of what you need, be it some running pants, the last blue arm band they got in the back, or their one and only shoedog Gait analysis which is the coolest part of the experience. Im very interested to know how I walk and they offer a free look at how you walk and run. With the analysis, they of course offer their amazing custom made insoles, which is perfectly fine to turn down, as the Gait analysis is completely free for anyone who walks in the door. Once the analysis finished one of the nice ladies took her time to fingure out exactly what kind of shoes I would need, what styles I preferred and even helped point out what would best suit my needs to avoid injuries and have the most comfort. I felt as if I was talking to someone very genuine and interested in what I wanted and needed, not just to sell me whatever loomed nice or expensive. I tried on a goood variety of shoes and found some great Nike and Asics for light and long distance running, and I felt like I got the perfect fit and shoes. I never once felt like I was lost or alone in there and Ive never felt so sure of the shoes I bought. At the end of the checkout process, I even went for some socks, which are actually priced about the same as most others. I also opted in for the VIP program the cute sales associate mentioned when I walked in and while I tried on shoes, and which is one of the main reasons I will buy here from now on. So is costs less than 30 bucks for years membership; it renews automatically, but you can cancel the next day and use it for that year. I wouldnt usually get anything like that as I know how sales is, but by getting it I got 10% off, which me and my family will get off everything every time, and I got an extra percentage off because of special VIP sales Roadrunners has all the time which put me at a cheaper price than just the merchandise. Now I would have still chosen to become a VIP because I can go in there within 3 months of wearing a shoe and if its torn, deformed, too ugly lol or just plain too dirty from how I used them, I can just ask to get a new pair of any shoe I choose and I just have to pay the difference in price or get money back! Speaking of money back if I find the shoes cheaper somewhere else, theyll refund me back too for being a member! All in all, this is the most bang for your buck store to buy shoes at and youd never expect to receive such care and service just for shoes. Honestly the only downside is they dont have more stores in malls around where I live in Lawrenceville.

---

RE

Reid Trego

I thought it would be a nice treat to take my 13 yr old son, who has taken an interest in running, to RoadRunner to get fitted for running shoes. They eagerly administered the ShoeDog gait analysis and fitted him for insoles. “Very nice,” I thought. They mentioned nothing of a fee for the FREE gait analysis. I figured I’d pay a bit of a premium for the shoes - and was happy to. My son was loving the experience. They also gave him a pair of socks to wear to try on his shoes. And here’s where it went downhill. It took forever to get a few pairs of shoes for him to try on, but everyone there is so bubbly – almost too much. By the time we got to the check-out lane, we had insoles, socks, shoes and the VIP membership. I cautiously asked, “How much is all of this? I really just came in for shoes.” The very smiley clerk said, “Let’s see…..you saved $21!” “Yes,” I said, “but how much are we looking at?” He replied, “Your total comes to only $228.” Apparently, the FREE gait analysis is actually $71.99 as they assumed we wanted custom insoles. Uh, no. Not for my 13 yr old. The socks my son liked…I don’t even know the price tag on those, nor did I ask. What in the world? My son isn’t a marathoner. He’s showing an interest in running. That’s all. What a sick bait & switch. I explained that I found this to all be very misleading. I bought the shoes, and as we walked away, my son asked, “What about my inserts?” He was heartbroken, and he was embarrassed that I was assertive in expressing my frustration at the upsell attempt. You guys stink. It’s almost like you’re not good enough to just be great salespeople and sell great shoes. Why do you feel like you have to “sneak in” $128 worth of add-ons? This description doesnt even begin to express my outrage. Your tactics disgust me. Buyer Beware. If you like being upsold, go here. Otherwise, steer clear.

---

NA

Natalie Robinson

Not a great experience. I waited to check out at the front desk several times while two employees talked in the back room. One lady was helping my friend with some shoes, but never acknowledged me even when I said I need to check out and get going. By the time my friend was ready to check out the manager came over and said if you both check out together you both can save 5 bucks each. I gave her my CC and the manager rang it through and then asked for my friends CC . When she told my friend that she owed 280 something dollars, my friend lost it and asked what was so expensive? They told her the inserts that were made for her daughter cost 80 bucks. My friend lost it, since she was not told the price ahead of time. She decided she didnt want the insoles or the shoes. So now my transaction was in limbo and I had to run my CC again since the manager said she could not cancel out of that transaction. So now I have been charged twice on my bank statement which means I have to drive back up there to get this cleared up. When I called on a Friday night I was told their was not a manager on duty until Saturday. NOT A HAPPY CAMPER

---

PE

Peri Cotezco

Im all for a great work environment where employees interact with each other and enjoy what they do. What I have a hard time accepting is that this camaraderie should take precedence over customer service. No greeting, no "can I help you find anything" and no "do you have any questions about the product youve had in your hands for almost 10 minutes". The people who seemed to work there also seemed to be having a good time hanging out. Worst of all? Getting to the cashier, being ready to pay and not to get their immediate attention because they were... chatting. I understand sometimes a cashier may be busy doing work related activities that may accumulate and interfere with their actual function as a cashier, such as answering the phone or solving a problem like a refund. I respect that. What I find hard to swallow is me feeling that I am interrupting someones friendly chat because they wont make eye contact. Id had the same odd impression during another visit to the same place. It wasnt as blatant, but the attitude was there. The store itself is great, customer service, I am sorry to say, wasnt all that great twice in a row.

---

---