Toyota of Newnan

Reviews 4

DA

Dan Roberts

I had the pleasure of working with Jesus , and all was done over the phone, Jesus contacted me after I did an inquiry on their WEB page regarding getting a new Highlander Plat. Limited in white ,with ash interior . before this I prayed that the Lord would have someone call me regarding all my many searches for a new vehicle , and I had test driven many, and it was exhausting, so in the end the Lord took care of everything , 1st, by having "Jesus" call me , 2nd , the best price I got on a Highlander Limited Plat , and believe me I had Priced many , I had never even, after looking ,except on the internet seen the combination of the color and interior , I wanted , except on vehicles with one or the other , but not exactly as I ordered. So the entire deal was done on the phone , and the order was placed , because what I wanted was not available in the southeast region. Jesus kept me informed of the situation , and the new vehicle the Lord provided for me came in 2/3/15, I am very satisfied with the SUV, and my dealings with the dealership on day of purchase 2/4/15 was excellent , Jesus even transferred my front tag from my previous 2005 SUV forerunner, an excellent vehicle, to my new vehicle , which says "Give your heart to Jesus" , so thank you , Jesus of Newnan , I also like you have an unlimited lifetime warranty as long as you own the vehicle , I hope the service dept. is as good as the sales dept. , I have only one negative and that would be maybe having a class on all the features on the car on the vehicle , I am still trying to figure out these things, because the day I got the SUV was "busy" and needed more time on learning the features, but needed to leave due to time restraints, will have to go back, regarding this , probably a generation "thing" . Merry Ann

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SP

Spencer Geerlings

I do not recommend them primarily for the service department. The drivetrain warranty only exists if it doesnt break. In which case, it is abuse according to them, and you will not be covered. In particular, the Scion FR-S has drivetrain issues. The forums are littered with incidences of the CV joints failing. My FR-S had this issue, and the destruction of the CV joint destroyed the differential as well. I presented my case for warranty, and showed the several different references of the incident. They said because it wasnt an official recall, they would not cover it. I said the warranty is not there for recall work. They tried to claim I drag raced it based on tire wear. They obviously do not know what theyre talking about because: 1. I have NEVER raced the car, only driven in controlled educational environments spiritedly, just as this car was BUILT to do. They drive it harder than I do in EVERY COMMERCIAL where they advertise its ability to DRIFT. 2. The tire wear suggested lateral force, drag racing doesnt produce such wear. They then claimed it was abuse, by some standard that doesnt really exist. Its just made up because they only get half the money for warranty work as they do if I pay for it. So they decide to charge me, a student at Clemson, $5K, wiping out my savings entirely. Whats worse? They promised if I made a corporate case, they would take my side and were "sure I would get it covered." After my case was denied by corporate, I was told the "service adviser at Toyota of Newnan claimed the car was severely abused." So not only did I end up feeling robbed, but also slighted that they would lie to me about their intentions to help me. My family also has 3 cars purchased here, and that apparently means nothing to them.

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SI

Simon Ohadi

I dont even know where to begin. I went in with my mother to help her test drive a used Toyota Rav 4. We were blessed and fortunate to have Maurice walk up to us and greet us. I informed him why we were there and he immediately went to grab the keys for us and offered us a bottle of water while we wait. He promptly came back out and brought the car around for my mother and I to drive. My father and I have been buying cars for 15 years together, so I tend to test the cars extensively. Maurice gave many good suggestions on roads and places to go to test the car the way I wanted to. During the ride he took the time to get to know us and understand our needs. When we got back he gathered the info on what we were wanting to do price wise and went to his manager. Greg, who was the manager that helped us with our deal, and Maurice worked extremely hard and made it so hassle free that we got the deal we were looking for within 30 minutes time, which in the 15 years I have been buying cars with my dad, has never happened unless I was buying at face value with no negotiating. The experience was so good, that Maurice and I ended up talking a little more and after working with Greg and Maurice, I ended up trading in my Dodge Charger which I was upside down on loan wise, and getting a great deal on a brand new Toyota Camry as well! I have never had such a pleasant experience at a dealership as I did at Toyota of Newnan. Every person I dealt with from sales to service to financing was INCREDIBLE. This is a dealership like no other, and that I truly mean. I would recommend Toyota of Newnan to anyone looking for a new car. The owner by the way, also an incredible man! Thank you Toyota of Newnan, you have my business in the future!

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DA

Dana Hansen

I bought a Toyota based on the brand. I bought local for convenience, price and customer service. The sales process was good and left overall happy with my new Toyota. I have driven fleet cars for past 15 years and was not required to have them serviced by the dealership. For my new Toyota I chose the 100,000 service pre-paid and committed to service at dealership. My second visit lasted 2 hours and 23 minutes for a 10,000 service. Customer service ladies were very apologetic and sweet. Not the norm they say. I know there is a shuttle but for an hour service no sense leaving. So here is my rant… The “customer lounge” is actually a dreadful waiting room reminiscent of an emergency room waiting area. Yes, there are 2 bistro tables, 2 workstations but they are always occupied. The remainder of seats consist of a big U shaped fixed chair assemble with a large screen TV as focal point. Customers are balancing food, computers and coffee on their laps as there are no tables. Also who wants to stare at each other? The adults also commandeered the kids room for a bit of privacy. Outdoors? Those red tables are kid size furniture! Try sitting there Walt!!? A “customer lounge” would be relaxing with seating clusters of 2 and 4 each with a table. Kind of like a Hampton Inn lobby, Isolate the TV maybe to the café/Bistro area obviously with more than 2 tables and for the working folk workstations with electrical outlets not in the high traffic area? Stop the name calling! Utilize text, beeper, status board to update customers. The name calling makes us tied to the dreadful waiting room in fear of missing my turn? Please make the next 90,000 miles of service bearable???

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