Robert Loehr Chrysler Dodge Jeep RAM SRT and FIAT

Reviews 3

CH

Chris Sprayberry

I buy and trade vehicles to dealers every year or two and have never been treated so unprofessionally. I have actually purchased from this dealership once about 3 years ago. In that transaction , I only dealt with Hugh and he is a great salesman. The problem now appears to be that the sales manager is trying to sell vehicles and he is brash and has no concept of how to treat a customer spending 40k. This time, my trade was incorrectly appraised as a different model year. While I hope it was accidental, it certainly did tilt the value of the trade in the dealers direction. If you care for the details of my encounter, read below. Otherwise, the short version is just go somewhere else. If you dont want to buy their old inventory or expect to be able to negotiate more than a "few hundred dollars" off the advertised price, you will be shown the door and left feeling offended. I Inquired about a vehicle and was told that the dealer was "very motivated" to get it sold before making the drive. Before I test drove the car, I gave my limit for my payment and provided details regarding my trade and payoff to the sales manager, Mike. After the test drive, I was presented with a monthly payment exceeding my limit by 200 dollars. My trade was valued as a 2014 and I had to correct the trade sheet since it was a 2015. I assumed it was an honest mistake and waited as the deal was evaluated again. The sales manager returned and it didnt look like the deal would happen. Apparently, their motivated price was a "few hundred dollars" off the advertised price of a new vehicle. I asked to be shown another vehicle that had some more room and my salesman left with the manager to find some vehicles that would work. The manager returned and began offering me more for my trade and I explained the numbers that would work for my budget. We both agreed that there was just no way we could make that particular deal work and he again left to find a truck that we could make a deal on. He returned and again began trying to sell me the same car that we both just agreed to move away from. I repeated the numbers that would work and even offered my insight in to how I thought the dealership could still make money. I stated that if he simply didnt have the room in that car, we should try and find something else. He countered by accusing me of coming in to buy the vehicle "for over six thousand dollars off" as though my repeated attempts to explain my budget and what numbers would work was somehow unexpected when buying a forty thousand dollar car. At that point, he essentially kicked me out of the dealership by shaking my hand so we "could still be friends." My salesman interupted him and asked why we didnt go find a truck that would work. I shook my head and remarked that I felt insulted. The manager turned to walk away and said sorry you feel that way. I left and let them know I would never return. I decided to share my experience to keep others from wasting their time and gas. Should you need somewhere to by a Ram or Dodge, drive 20 minutes to Canton and go to Cherokee Dodge. While I was ready to buy today, I have been kicking tires at Cherokee Dodge multiple times and have never left feeling slighted. Hopefully this review will save someone else their time and get the owners attention before the damage to the local customer base is irreversible.

MI

Michael Golyer

To whom it may concern: I find my service experience very troubling and very unprofessional in nature. 1. In late September 2014 my 2010 Wrangler Rubicon had a squeal when accelerating that was diagnosed as a pulley and spring issue, the pulley was replaced under warranty and I paid out of pocket to have the spring replaced and an alignment completed. After the work was completed the issue was not resolved and the engine still squealed upon accelerating. So another trip to the dealership was needed to find out that the belt was causing the noise during acceleration. The service manager wanted to charge me to resolve this issue, to which my response was it was misdiagnosed the first time therefore I should not be responsible paying to get the second repair completed. To which the service manager agreed and replaced the belt at no charge. 2. There was a coupon for four oil changes for 64.95 that was purchased in September. One oil change was done on my 2010 Wrangler Rubicon in September. However upon getting a second oil change, transfer case fluid replaced, and full transmission flush on my new to me 2012 Wrangler Unlimited in October I was told after the service was completed that the oil coupon was VIN/vehicle specific. This information was not disclosed during the purchase of the four oil changes and is not available on the coupon (see below image). I made a stand that I had already paid for four oil changes and this was my second to be used and I was not paying the oil change that was just completed on my 2012 Wrangler Unlimited. The service manager told me that I should have known that this was VIN/Vehicle specific and it was my fault for not asking. The service manager reluctantly agreed and continued to state that I only wanted work done for free (*see below for services performed by service department) and he always loses money when I come in and told me that I was not welcome back at his service department (during this visit alone I spent over 300.00 on maintenance services). 3. During this same visit upon arrival one of the service personnel noticed that my jeep was from a local competitor and made a disparaging comment that he “would not be surprised if parts from my Jeep would not start falling off soon”. This statement was very unprofessional and unethical in nature for an employee to make and for a customer to hear. *Summary of items and services paid for in the past two months: 4 oil changes per coupon Alignment (2010 Rubicon) Manual Transmission Flush (2010 Rubicon) Automatic Transmission Flush (2012 Unlimited) Transfer Case Flush (2012 Unlimited) Service for Squealing (2010 Rubicon)

JA

Jackie Robertson

Terrible service at this dealer. I had an appointment for 1:00 PM today to get an alignment and 1 tire balanced. Decided to have all 4 balanced and a rotation as well. Saved me the trouble of doing it later. I was told about an hour and a half on the time. No problem that worked out fine for the rest of my day would only be off 1 1/2 hours. I had made my way to the parts desk to inquire about a cable in my soft top that had broken and wanted to see how much the part was and ask about a lift kit. I called Josh over to discuss the cost of labor. He had the labor for the lift kit right off, the cable for the top he would have to inquire about. In the mean time my Jeep sat there for about 15 minutes before it was pulled from the service line. So 2:30PM rolls around some people had come in and already got their vehicles back. I get it some take longer than others. Finally at 3:30PM I see my Jeep roll up and walk up front. Josh says hes working on my ticket, no problem I say. I then ask did he get the labor on the top? He kinda laughs and says he forgot about it. Now mind you I have had a conversation about a lift kit that when installed I would have spent about $3600.00 parts and labor and this dummy forgot to get a price for fixing my top. Very poor customer service, and to let a future revenue customer walk out the door after sitting for 2 1/5 hours without getting a simple labor cost is just unreal to me. He had 2 1/5 hours to make a sale and arrange the install for a later date since the part had to be ordered. He did get a price after scrambling on his phone when I was going out the door, after I had already said not to worry about since I would not be bringing my Jeep back anyway. The best thing I could tell anyone is to not go here for service. The sales side might be a different ballgame. I did not buy my Jeep from this dealer and maybe that is the problem. But guess what? I definitely will not be buying anything from them that would have to use a slow and ungrateful service department. As the saying goes "Buyer Beware".