East Tennessee Dodge Chrysler Jeep

Reviews 3

JO

Joseph Lizio

We bought a brand new Jeep Renegade on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it. The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle. Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home. This was when we took it to the dealership the first time on October 5, 2016. They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles. We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor). This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens. Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out. 11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. Called the general manager and he essentially told us it was our problem. Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.

JA

James Davis

Let me preface this by saying I am not sure I have ever, EVER left a bad review online for anything in my life. I dont usually do this, but the proceeding statement should spell out how I feel about this business quite well: Never, EVER go to the East Tennessee Dodge, Chrysler, Jeep dealership in Crossville. I just spent over two hours getting lied to, stalled, and led on. Being perfectly honest, it was incredibly impressive. Kudos to their abilities to mislead and deceive. I consider myself extremely intelligent, but even so it was a wake-up call to what people are actually capable of doing in our small town to get into your pockets. I have lived in New York and proudly consider Crossvillians to be trustworthy, so while I never trust car dealerships I did not go in thinking "New York Used Car Dealer." I have, quite honestly, never experienced this level of blatant, bald-faced lies, directly to my face, in my life. Dont go there. Period. And if you do, take a calculator and calculate EVERYTHING, because they are brilliant about making you pay through the nose while making it sound like a "normal" transaction. Get the numbers for EVERYTHING before agreeing to anything (and take the time to go over everything... they create an atmosphere to disallow that). Youll be surprised when you find out that a car promised to you at $7500 can not only NOT be bought for the price quoted to you, but that you will end up paying well over $12,000 for it after 25% interest on a two year payment plan (my credit is GOOD and we offered to give over 50% down). We were told we could drive off the lot if we gave them their offering price of $7500 up front... which we were willing to do. We found out after 2+ hours that they would not give it to us for NEARLY that much, and... well, I could go on and on and on. Just run away. Oh, and if you DO go there after all this, make sure you dont get Glenn as your salesman. Just... dont. WOW. I didnt expect Crossville to be capable of that standard, and as smart as I am I was totally unprepared. I took the time to edit the spacing and format in this complaint with HTML, even though I am not a programmer and barely know the programming language. THAT is how strongly I feel about the experience I had.

B.

B. R.

*BEWARE OUT-OF-STATE BUYERS* 1) They made a "mistake" when appraising my 2016 Ram over the phone, which ended up costing me an extra $3500 upon arrival. 2) They SOLD me a truck knowing of an issue with the "Shift Flares" in my Aisin Transmission. *Their Service Manager just screwed me out of my 2017 Ram getting fixed by FCA. I drove all the way back from Colorado to get a Software Update for my Aisin Transmission.(TSB addresses all of my issues) Due to my VIN not being listed under the TSB (build date was off by ONE MONTH), the computer will not allow the download to take place. I had to open several cases with FCA because they kept closing them due to my problem NOT getting fixed. Finally, after 2 1/2 months of continuously begging for someone to fix my transmission, FCA resolutions just told me that the Service Manager said, "there is nothing wrong with his transmission"... therefore, FCA does not believe anything is wrong and is ignoring my request on my $68k 2017 Ram 3500! 3) *I came in for 2 issues... ---The Service Manager spent a whole 5 minutes with me. His conclusion to the horrible shaking in my dually?... "We recommend that you buy Steel Wheels and Michelin Tires"(of course, they order them with cheap Nexens). Really? Instead of fixing my problem, you make that assessment? ---As far as my Transmission? THE ONLY FIX IN THE WORLD is a Software Update, which the TSB addresses all of my issues. The Service Manager, being very dismissive, said, "We have another customer with a truck that shifts worse than yours, so I wouldnt worry about it."... SERIOUSLY??? After pleading with FCA for 3 months now (since day one), and visiting 5 other dealerships, FCA just told me they talked to this guy ONLY and took his recommendation (even though 3 other Techs disagree) NOW? FCA will not allow me to have the ONLY fix to my transmission, because this guy was just too lazy to care. Based upon his reactions and recommendations, he is clearly not fit to be in charge of this department... and Im paying for it!!!