PetSmart

Reviews 4

GR

Grace Asnip

If you are considering adopting a pet via PetSmart, please do yourself a favor and read this review before you do. I wish my family and I had this information before our traumatic visit. Let me start by saying experience attempting to adopt a dog, specifically at the PetSmart in Newnan GA (Newnan Pavilion, 1072 Bullsboro Drive, Newnan, GA, 30265) can only be described as WILDLY unreasonable, illogical, in a word: ABSURD. After EXTENSIVE research for months attempting to decide on exactly which breed of dog to adopt, we decided as a family that we would check out our local shelters and PetSmart to see if we were interested in any dogs they had available, considering that most desperately need homes. Upon our arrival at PetSmart, things went according to plan. My sister instantaneously fell in love with a Pyrenees mix from the "TenderHeart & Great Pyr Rescue." After interacting with it for nearly an HOUR, we decided that this little female puppy was a perfect match for our family. We live on spacious land (20 acres) and have an older golden retriever, along with luxurious igloo dog houses with plush beds inside in our mudroom for the dogs to retire at night. Needless to say, our home would be any energetic dogs dream environment. We approached the woman "in charge" of the adoption process ready to proceed with the adoption. Upon sitting down, this woman begins to ask us a series of questions, and "lets us know" that we are required to have someone do a home visit with the dog on a future occasion. *Interesting* but reasonable (though this has never been a requirement for any full breed dog weve adopted in the past.) She then begins to question my mother on what the dogs living conditions will be like. She noted everything I noted above. The woman immediately took issue with the fact that the dog would not be a "fully inside" dog, as in, it would sleep in our mud room at night instead of in our bed, and be free to go outside when it wished for exercise. My mother thought she was joking. Again, we have a PRIME living space for a Pyrenees, and the thought of a Pyrenees living indoors is literally absurd if you are at ALL familiar with the breed. The woman then proceeded to tell my mother that adoption would be impossible for us unless we agreed to make the dog a fully indoor dog that had accessibility to us 24/7. We obviously refused the idea, but the woman insisted that it was only fair to the animal that it live inside (I find this argument highly amusing considering this would be borderline abusive for a dog that thrives on guarding a significant area of land constantly.) My mother had no choice at this point but to break the news to my teenage sister, who was snuggling the animal on the floor a few feet away (as she had been for the last hour.) My sister burst into tears. She rarely ever cries, but at this point, her heart was broken. She LOVED that dog, and had spent an hour bonding with it. When my sister weakly asked her why she could not take the puppy home, and that she would love it and care for it as best she could, the woman would only mutter, "I want it to REALLY be a part of the family." My family had no option but to leave with her in tears, and the rest of us fuming at the idiocy of this woman from the "TenderHeart & Great Pyr Rescue" agency. While I understand the noble motivation for an animal to thrive in safe and loving living conditions, my familys home is the APEX of dog homes for breeds like the Pyrenees. And this woman was so GLUED to the idea that indoors are the only good option for a dog that she could not see past her prejudices and pride to REASONABLY assess the situation. DO BETTER, PETSMART. Your partnership with TenderHeart & Great Pyr Rescue created a detrimental and traumatic experience for my family that will not be easily forgotten. You broke my sisters heart over a technicality that is not even specified in your adoption policies. I am beyond outraged by our experience with PetSmart, and I can promise that we will never be returning.

---

AL

Alace Bentley

I gave this two stars as I have never had a problem with the store nor the pet hospital. The grooming salon on the other hand has been horrific to deal with. My pet has been going to the grooming salon most of her life because we found a good technician who always is attentive and very good with our dog. We have never used anyone else up until our technician went on vacation and our dog (Lady) really needed a grooming. We opted for a bath since our regular tech was not there to do the grooming. We should have never even considered! For a simple bath, Lady was at the grooming salon for over 4 hours!!!! The tech who supposedly gave her a bath complained about Lady using the restroom on herself twice. What do you expect a pet to do when you are negligent and not taking her out to use the bathroom? Once we got to the cry Lady begin crying. An usual cry. So we let her out of her kennel. Boom there it was blood everywhere. Come to find out her nails were cut, clipped or whatever waaaaaaay too short. We had to rush her to the pet hospital (Banfield). The Dr. was also a complete A**. She acted as if this was nothing major. So did the manager. Lets not forget the Dr. asked nothing about my dogs history. Being that she has kidney failure, if she got an infection than shed be dead and gone!!! The whole experience was horrific. People if you do not want your dog hurt please keep them away from that salon. I am going above everyones head and complaining until I feel satisfied. Everyone please steer clear of here.

---

AS

Ashley Ivey

WARNING: DO. NOT. Do not take your beloved fur babies to this horrible salon. Took my 10 yr old Pomeranian (Chance) for a bath and grooming. He loves to play outside with the big dogs so he was also a little matted. I made the mistake of returning to the salon, specifically scheduling with one girl because she had done a great job the time before, matts and all. When I got there, they told me she had just left for lunch, so I figured she would take over once she got back from her break....didnt happen. I came back to get Chance 3 hours later at the scheduled time and they told me itd be another 45 minutes. (Ended up being 4.5 hours!) Then I saw him through the glass and the random groomer had shaven him down completely. I could see his age spots and pink skin. At this point I was livid and ready to get him out of there. It wasnt until I got home I noticed TWO major bloody lacerations under his neck; either from the clippers or him straining trying to get out of the harness. I cried. Its been a week and Ive noticed Chance has started to randomly shake like he never has before. I will be taking Him to the vet tomorrow. Regardless, PLEASE DO NOT USE THEIR SALON. I would rate them negative stars if I could. Worst experience ever.

---

OL

Olivia Brown

I will never go back to this location again. The staff is extremely rude. I was taking some pictures of adoptable dogs for a local rescue inside the store and was approached by a manager who angrily fussed that we couldnt take pictures inside. She said we could go outside (30 degrees and snow flurries) to do it but cant get the Petsmart Logo in the pics. Apparently she doesnt know the law because a public place such as the outside of a building can be photographed by anyone. This is only one of several negative encounters Ive had with this store. Their photography policy is not posted anywhere inside their store and I couldnt find any information online. If they are going to treat their customers so rudely, maybe they should post the rules first...we cant read their minds. They lost a customer for life...and in the past I have spent a lot of money per month there. Petco in Peachtree City is MUCH more friendly and willing to help.

---

---