Gander Mountain
| Category: | Sporting Goods Store |
| Address: | 1970 Jonesboro Rd, McDonough, GA 30253, USA |
| Phone: | +1 678-604-8530 |
| Site: | gandermountain.com |
| Rating: | 3.8 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 1
Reviews 8
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jeff welch
Well, my experience at the McDonough store was quite unique, I think. My dad ordered two deer stands online to be picked up at the store. While at the store shopping and seeing they were in stock, my brother went ahead and picked up the two stands. Not knowing he had picked up the stands, I went and picked them up when I got the e-mail saying they were there. It was only when I got to our storage area that I found two identical stands already there. When I figured out what happened, I went to the store the very next morning, to return the two extra stands. Upon explaining what happened, I dont think the staff even realized that 4 stands had been picked up. The lady I spoke with was grateful for the honesty, and took the stands, I assume to return to inventory....... So, with that I would say that management could implement some sort of confirmation of order/customer pick up procedure, for the benefit of the customer, as well as for the store, for loss prevention. Also, after looking at an item online, I called the store to verify inventory, and a store associate said he had one of the items left and would hold it for me. Upon going to that department and asking for the item, the manager was called to find it. After walking all over the store, she came back and sincerely apologized for the inconvenience, and handed me a card that would give me credit at the register for my troubles. Other than the deer stand deal, and waiting a few minutes for some help in the shoe department, my experience at your store was over all pretty good. Really glad yall opened the store in our community!!!!! .......by the way, the credit was right on time too - - I was in dire need of some boots, and really cant afford the boots I would like to have, so the boots on clearance wound up being almost exactly the same as the credit of $50 I was given. I am grateful for that!!!! :)
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Larry Richardson
I went to the store today with every intention of buying a few pairs of shoes/boots. I waited in the footwear section for 15 mins with no help while two female associates chit chatted at the customer service counter occasionally looking my way. I then went to the counter and politely asked them if I could get some help in footwear and they said they would get the person who was responsible for that area. 15 more mins go by, no help and when I went back to customer service and was ignored. I then went to firearms section to ask a gentleman if he could help me and in a very irritated manner said if "you can give me just a min Ill call somebody who can help you out, hes busy with other customers". Being that I was one of two customers in the store, the other being the other person in the footwear section that was walking out because he couldnt get help, I found it hard to believe the yet to be found footwear associate was helping other customers. As I left the store to go spend almost 500$ somewhere else I called the store number and asked to speak to the store manger. At 17mins of being on hold, I hung up and decided that as Gander mountain may be a welcomed site to the McDonough area their customer service is severely lacking and Dicks sporting goods was more than willing to take my money and provide me with exceptional customer service.
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Mike Brodzik
Purchased a Glock 17 along with the warranty. I decided to use the one time free gun cleaning that comes with the extra warranty. I left it in the store, I was told it would be 24 to 48 hours before it would be ready. The time frame wasnt a problem, I couldnt pick it up for over a week anyway. When I finally we to pick it up I took the slide off in the parking lot and noticed it hadnt been cleaned. I walked inside and told them to verify if the gun had been cleaned. They said it hadnt and they apologized and took the gun to clean it. I told them I would be back later on to pick it up. I wasnt upset from this incident at all, things happen. The customer service was excellent. The one star is for the amount of oil they used in the cleaning. I first noticed a large drip collecting at the tip of the barrel, Glocks do not require so much oil! lve been to the range 3 times and there still oil coming from the trigger and the take down lever! I just hope this will not damage the pistol.
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Kelsey Summers
Went to check out clearance guns. Huge selection of course. Was with my husband who was talking to the gentleman behind the gun counter, the whole time. I was not talking because I was sick and barely had a voice. Guy behind the counter says to my husband "You looking for you or both of you?" Husband says "Both of us, home defense." Guy says "Maybe you should get a 20 gauge, wouldnt want her to shoot it once and get scared and not want to touch it again." ....What? Sir, I was raised in the South. Ive shot more guns than my husband, and quite frankly, my thighs are stronger than my husbands entire body. Maybe he didnt MEAN to sound like a sexist cornhole, but he sure did. Many women in the South arent afraid of weapons, and if he had said it to me while I was capable of speaking, he wouldve heard it. Thanks for the concern, but no thanks.
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Tee Que
Came in on a Monday morning to get my gun cleaned. There were three assoc helping other customers. No one acknowledge my presence. I waited patiently for 30 mins. One assoc finished helping his customer and just stood there. I said excuse me and he said he will be with me in a minute. He wiped off the counter and then came to help. I told him i wanted my gun cleaned and he said it would be 24 hrs. I waited 30 mins to hear that. This is the 2nd time i attempted to have my gun clean with pretty much the same results. The customer service SUCKS!!!! They had no problem taking my money when i purchased my gun.
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Alex Bray
Gander Mountain has a great selection of firearms, but an almost nonexistent gun parts selection (aside from the typical Magpul equipment). Customer service has been subpar on both of my visits to this location. The camping and fishing equipment seems to be the strong side of this particular store, with a huge selection and decent pricing. I usually buy this sort of stuff online, but sometimes I want equipment immediately. However, if Ive got to spend more and deal with shoddy customer service at a store with a limited selection in some areas, I might as well just wait on shipping.
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xaos control
If youre looking for team sports, Gander isnt the place but if youre looking for outdoor sporting gear...this is definitely the place to be for Atlanta South. I grew up with Gander Mountain stores in Wisconsin and even then I remember they had everything. Sales associates could be a little more pro-active, though. Im not sure if theyre the kind of store that assumes you know what youre looking for but even still, if youre trying to sell knives or boots, youd want to show that by helping people..
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Squid McFishfish
Im glad theyre closing. Let this be a lesson to all firearm businesses that attempt to take advantage of the goodwill nature of firearms enthusiasts by marking up 15%-20%. Never before I had stepped in Gander Mountain had I heard worse advice regarding firearms and all as an attempt to make a sale. Train your employees and respect your customers. Those are the keys to good business and it brings me a sick joy to see a bloated corporation reap their just deserts.