Kay Jewelers Outlet

Category:	Jewelry Store
Address:	1000 Tanger Dr #618, Locust Grove, GA 30248, USA
Phone:	+1 770-957-6110
Site:	stores.kayoutlet.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 6

Reviews 12

Tabitha Daniel

I went to #kayjewelers on yesterday to get my battery replace for my michael kors watch in the process of trying to get the back off this is the result of 4 employees trying to open the back of my watch; Mind you I had to wait 30-45mins. for them to tell me quote "Unfortunately maam due to having a oversized watch we were unable to open the back." This suppose to be a place that specialize in jewelry not damage. Today I went back for them to tell me what they were going to do about it, but they played the waiting game; that means nothing. Then called customer service for them to tell me I have to wait 24-48hrs. for someone to get back with me. Will not ever support this store again. #kayjewelers#horrible#badservice#neveragain #badcustomerservice

Brianna Montgomery

They are literally the slowest store. I ordered a ring online and had it shipped to there store. they told me that i would get it the 29th & theyve had it in store for 2 days now and i havent gotten it yet. i called them and it literally takes me 4-6 times trys to get them to answer, They absolutely suck at answering the phone. I also went into the store yesterday and it there was only 2 people working and i was in there for almost 45 minutes and no one helped me until half the store left and i told them i was there to pick up a ring and they said they have it just havent had time to get it out of the boxs yet. i will never go back or order anything off line. Its absolutely ridiculous.

Jessica McCurdy

My husband and I have spent a RIDICULOUS amount of money with KAYS. I just went in to see about getting my wedding band repaired. I stood there with my daughter for a HOUR and no one ever helped me. There was two employees helping one customer. Makes no sense. Its a Sunday afternoon about 5:00. The store was not extremely busy. My husband has had this same issue. I guess they could tell I wasnt buying jewelry today so I wasnt worth their time. Little did they know that after I got my rings taken care of I was going to speak with them about buying an $800 watch for my husband! Not buying it now! Thanks KAYS!!

Candace Augsten

Paul at the Tanger outlet location was wonderful!!! He picked out my 5th anniversary wedding ring. Its a 2ct pear shaped cluster ring. Im in love with it!! He was a joy to talk to and his knowledge of rings was impressive. Its nice to go ring shopping and have someone really care about what your buying!

amber kelley

The last two times Ive gone in for an inspection Ive had the worst customer service. The first time, the lady even bothered to ask why I bought my own engagement set. The second time, the guy didnt inspect the ring, he just cleaned it. Dont waste your time.

Genna Lucena

This store by far has the worst customer Service I have ever experienced at any Kay Jewelers. We have made several purchases with this company at other locations and will not be purchasing anymore jewelry at this store again.

Annalysa Long

I had a wonderful experience at this location. When we went in to look at engagement rings the lady that helped us was very polite and helpful.

Mike A

Theyll rip you off blind, say whatever they need to make the sale. The people working here know less about jewelry than my 7 year old. Run!

Samantha Stookey

The lady we dealt with when trying to pick out an engagement ring was amazing! So helpful and very friendly! Would recommend going here.

Sebastian Lobo

Bad service, totally rude and expensive. They told me a price and then charged extra, 90 dollars for battery and spring bar

Dana Newman

Christine and Rochelle are excellent Jewelers and provide awesome customer service!!!

Ashley moman

Amazing customer service every time I come in the store!!!!