Edible Arrangements

Category:	Gift Shop
Address:	3130 Sugarloaf Pkwy, Lawrenceville, GA 30045, USA
Phone:	+1 678-206-2222
Site:	ediblearrangements.com
Rating:	2.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 29

Reviews 13

Yodit KiDane

I understand Mothers Day is hectic but I ordered an arrangement for my sister who lives 10 minutes away from this location the day before Mothers Day and asked if they please could deliver it before noon, if not before noon then at least before 2pm on Mothers Day. They didnt make any promises but I just feel like exceptional customer service includes accommodation and adding a personalized touch which this business clearly doesnt possess. I explained that no one maybe home to accept the package if they dont deliver before 2pm at the least and the customer service representative remained unfazed. The representative said she would have it delivered at the latest by 9pm on Mothers Day and that didnt happen either. When you do finally decide to deliver the arrangement, I hope its fresh or else I will be demanding my money back. Either way, Ill be filing a complaint with corporate. There is no excuse. Idc if you had 400 orders, I feel that if you cant deliver then dont accept the job. All you had to say is you dont have the staff to accept anymore orders and I would have taken my business elsewhere. This is bad business in my opinion. P.s. you suck. You need to get your act together.

Brandon Pierce

I ordered a product to be delivered to my wifes place of work. I called them 2 whole days before the delivery date and asked if I they could get it to her before 12PM lunchtime to which they vehemently reassured me that they could. On the morning of the delivery I called to double check after reading their horrible reviews on countless websites and low and behold they acted as if they had no idea what I was even talking about and said they couldnt find my order. After respelling my name to them several times they finally found my order and said it would be delivered between 1PM - 3PM. What happend to my promises of before lunch? If it gets there at all Ill be surprised. Personally Im reporting them to the Better Business Bureau as it seems after my experience and reading all of these other reviews that customer service doesnt matter to them one bit.

Zhinea T-Pearson

I was in a hurry and needed something ASAP! I didnt preorder or anything, however they still helped me and the customer service was fantastic! They helped me pick the perfect arrangement for my occasion and I got it in a timely manner. As a person who works in customer service, I feel that a lot of the reviews on here are uncalled for. People make mistakes however it is no reason to degrade them. Things happen and people have every right to be upset but just like you want the the person answering the phone to be nice and respectful you should treat them the same way. You never know there could have been multiple orders in front of you or a system failure. Instead of jumping to the conclusion that everyone else is incompetent think about how you are not the only person/customer that they have. Patience is key.

Jeff Kirksey

worst experience ever.. I went into the store the day before valentines to order an arrangement and the lady asked what arrangement I wanted.. I showed her the picture of the arrangement on my cellphone and I even gave her the code of the arrangement. When I came back the next day to pick up the arrangement it was not what I had ordered. I was very disappointed. I talked to the manager and she said come back tomorrow.. I said come back tomorrow for what Valentines will be over by then.. so she offered 10% off my next order. I looked at that woman like she was crazy and said next order. are you crazy I will never order anything from this place again.. im telling you this place has no people skills and no customer service skills.. THIS PLACE IS A BIG JOKE

A Private User

I purchased an edible arrangement online for mothers day and used this store for delivery. Not only did they call my mother with an excuse ON mothers day as to why the arrangement couldnt be delivered... they didnt even deliver it the following day! I called the store and spoke with the manager, she offered me a 5 dollar discount and immediate delivery. WOW! I asked to cancel the order and that didnt happen without an argument and attitude from the manager, after being put on hold 4 times she finally said OK to cancelling the order and hung up. Worst customer service. EVER.

TuLongDao

I had order a Mothers Day basket from this location, but when it was delivered to my mother, most if not all of the fruits looks like they are very old and not fresh. The fruits look like they have been sitting in the fridge for days, I would understand if it was just one or two pieces, but it looks like the most of the basket was the same, also the basket was delivered pretty early in the day around 10:00 - 10:30 AM, so the fruits was like that when it left the store and they still delivered it.

Monica Walker

I ordered an arrangement online last night and scheduled for an afternoon pickup at 1:30pm. I arrived at this establishment at 2:05. I was greeted nicely and was then told my order will be ready in another 15 minutes. I did not come to this place to sit and wait. I even showed up later just to make sure the arrangement would be ready since I ordered it last night. So Im giving this place 3 stars. The arrangement did come out 15 minutes later and it looked exactly like it was presented online.

A Private User

Worst service ever! I placed an order for my wife the day before valentine day so it would be there on time. It was ment to be a surprise, but they called her job at 4:00pm on valentine day to see if she was still there. Then they never showed up. When I called they said they would deliver it the next day, which was a Sat. and it wasnt Vday anymore. They finaley delivered it to my home at 3:00pm when my wife was out.

Lauren Hill

I dont understand why this place has such bad customer service reviews... I just left this facility with a smile on my face and my arms filled with chocolate covered strawberries. They were very friendly and very accommodating. I usually just go through the website to place orders for my family out of state... I will be returning to this location in the future!!

Cindy Fong

I experienced the best customer service. I was called on Friday before my order was delivered, I was not home at the time and they said they would be able to deliver it on Monday for me. I thought I would have to go pick it up so it was a wonderful surprise. THANKS!! Also, the chocolate covered strawberries were divine!

LaToya Brown

Very deceitful and disorganized...just give people what they ordered, especially if theyve already paid for it. If you dont have it say that, instead of leading people to believe theyre getting what they paid for and once you get there to pick it up its not what you ordered...bad business!

Edward MacFarlane

Could not be more happy with the service we got for a big arrangement that we needed delivered to the hospital for a big event. They were right on time and the arrangement looked FABULOUS. Was a huge hit at the party. Thank you so much!

Frankie Singer

They texted a time frame for delivery to make sure we would be home. They delivered a beautiful arrangement during that time frame. The fruit was fresh and delicious !