Unique Piece Furniture

Category:	Furniture Store
Address:	101 Greystone Power Blvd, Dallas, GA 30157, USA
Phone:	+1 678-402-1190
Site:	uniquepiecefurniture.com
Rating:	4.1
Working:	Closed 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 12–6PM

Location

Photos 100

Reviews 4

Delceda Neasman

On March 24, 2016, I received a phone call from a very nice lady at 7:38 p.m. indicating that my furniture was on the way. I said "OK. Then, I received a message from Mr. Brian on voice mail that he was finishing up a few pieces and that he would be on his and to give him a call. I called Mr. Brian and he informed me that he would not be able to deliver my furniture until around 9:30 p.m. or 10:00 p.m and keep in mind I was informed by Mr. Josh (the owner) that it would be delivered between 6 p.m. - 9 p.m. I asked Mr. Brian is this late delivery was going to be discounted and he stated that "No, I dont have time for this, I am trying to get where I am suppose to be". I stated on your voicemail you indicated that you were finishing up a few pieces and you would be on your way. Then, he proceeded to ask me if I could text him my address because the store did not give it to him. I said I just spoke with a nice young lady and you were suppose to be in route and you dont have my address?? Wow. Naturally, I hung and attempted to call the store back, but they were closed. So, I called a friend because I was about to loose my cool with the information I was given and when my friend called and spoke with him, he gave her a story that he was stuck on Barrett Parkway for two hours that is why he was backed up and asked her to text her address, because again he was not given the address. Then, he made the comment that I am used to customers being upset with me I have been doing this for years. I was shocked, because if this is the kind of customer service that is given for a delivery, then I can only imagine how others may or may have felt. Nevertheless, she texted him the address and at this time it was around 9:30 p.m. Eventually he called to inform her that he was on his way, but the address was not corresponding with his GPS and that I owed him another amount. She calmly informed him of what she had done and he was insistent on what the paper work stated. Again, she informed him about what she had already done, but he was not trying to hear what she had to say and yet he still had not made it to the house. Finally, when he arrived he actually charged her the full of amount of the delivery!!! I was livid and decided I would call the store in the morning to inform them of the situation. On Friday, March 25, 2016 I called and spoke with Mr. Josh (the owner) and as i was attempting to explain to him the customer service I received, he was not empathetic or sympathetic instead he was trying to rush me off the phone and he kept cutting me off and interjecting when I was speaking. I was really surprised consider I have recommended several people to this store and the first time I purchased from here I received very good customer service. I do know that I will no longer recommend this store.

Shannon Conner Keely

Do you not purchase furniture from this place. Nothing but a nightmare. Started after they had my money of course. Delivery options are a nightmare, it is all done on their schedule. No flexibility. Owners name is Josh. A message was left on my voicemail with the delivery date and time. Of course that did not work for our family. A phone call was made to the store to reschedule for a different delivery date and time. Josh was short with me. Treated me as if I was inconveniencing him because I needed to schedule a different date and time. His last words were he would get back with me. I received no return phone call. One week later I called back to the store. I spoke to a man named Paul. He reassured me that I would be top priority and would receive a telephone call by the next day. That phone call was returned at 5 PM. A date and time was scheduled to have my furniture delivered. It arrived at 11 PM. The furniture arrived damaged and one piece was ordered incorrectly. The piece that needs to be replaced due to damage became my responsibility. I called the customer service at the store and again spoke to my friend Josh. He again was short with me. Told me he would email me a form to complete. My responsibility to take pictures of the damage along with the item number on the bottom of the couch. Once he receives that information he will contact the manufacturer for a possible replacement. Total responsibility is put on the customer for damaged furniture. I would recommend no one purchase anything from the store. It is poorly managed. I feel like Im a reasonable person. I have never dealt with a furniture store this unprofessional. Totally disregards the customer.

Kristina Lodge

My fiancé and I where moving from a one bedroom apartment to a four bedroom home so just thinking about furniture shopping made me so worried! Worried that we would have to go to multiple places if we didnt find everything that we like. I will never buy furniture from anywhere else after going here. Started looking around and very pleasant women with short dark hair named Julie helped us look around. We picked a couple of pieces that we liked then decided to go home and sleep on it, no pressure to buy anything she just said that she would keep what we liked on file for the next time we came in. The day before we moved we decided to go back and pull the trigger this time Whittney helped us and already had the piece that we had already picked out and had even more wonderful items to choose from which made the our decision much harder......... so we just got it all!!! Two bedroom suits, two couchs, two coffee tables, patio furniture, side tables and a couple of lamps later could not be happier with the over all experience and furniture that we LOVE and did not kill our wallets. Furniture was delivered a week later by two wonderful guys named Dylan, and Hunter so polite put everything where we asked and where in and out in no time. A big thank you to everyone at Unique Piece Furniture for making this a great experience!!!!

Steve Jones

Youre the best person in the world until they get your money. Then they could really care less what happens. Josh (The Owner) is one of the most rude unprofessional people I have ever dealt with in any purchase of any product ever. I mean Wal-Mart customer service shines like your staying at the Hilton in comparison to dealing with these "fly by night" operators. Feel free to go check the place out and feel the idiocy that i felt dealing with these people. It took almost two months to get something expected "within 2-4 weeks". Then Josh (The Owner) wants to get an attitude like its everyday business for this place when asked for a better estimate of a delivery time. I just wanted my product that had already been paid for. Yet you want to act like its a big deal to work with someone who just gave you more than a $1000 order? You are better off going direct through the Ashley Home Store. Same Prices, Better Service and they wont leave a bad taste in your mouth when you come home to your purchase everyday.