Richmond Furniture Gallery

Category:	Mattress Store
Address:	180 Fort Wayne Ave, Richmond, IN 47374, USA
Phone:	+1 765-939-3325
Site:	richmondfurnituregallery.com
Rating:	3.8
Working:	9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 11:30AM–5PM

Location

Photos 1

Reviews 21

Jen LS

Went in on Friday 8/23/13 to look at dining room and living room furniture. Initial salesperson was Melissa who was nice. I saw an unframed canvas print sitting on easel that was not priced. I asked her about it and she wasnt sure but thought it was about $200. I told her I couldnt do that but she said shed double check to be sure and went to find out. She brought a man back who checked it over then said he wasnt sure either but made a phone call to find out. He told us it was $200. I told him Sorry, I couldnt do that I was hoping it was closer to $100 since it was a seasonal picture Id just use a few months a year. He then accused me of trying to buy it cheap so I could "Turn around and sell it on Ebay for $250." I couldnt believe his response. I didnt ask him to take less. I didnt even ask if there would be any sales. All I said was I couldnt pay $200 for it. We turned around and left immediately. Its been 2 days and Im still surprised at the level of unprofessionalism exhibited. We have purchased many things here over the last decade, - living room furniture, two bedroom suites, mattresses/box springs, etc. Its a large store with quite a bit of history. Thats the only reason Im giving it 2 Stars instead of 1. In the future I will stick with Bullerdicks Furniture or Eaton Furniture. The larger selection at Richmond Furniture isnt worth the rudeness.

Alessandra DiSalvo

Annoying commercials and whoever designed the logo of him smiling while flaunting all the money he just made ripping you off is actually really insulting, its like hes waving it in your face, terrible terrible marketing from a sleazy sales guy. They actually have "bull pens" like a car dealship in the front so you cant access the store without being harassed immediately, very high pressure and out-dated tactics that scare more customers away than bring in. Furniture is over priced too. Save yourself money, time, and the headache of having to deal with these people and just order online from Wayfair or a similar site.

Delayna Huff

This store has a lot of character and pizzazz!! Very unique with tons of history!! The sales staff is pleasant and professional. The prices are UNBEATABLE!!!! I recommend anyone who hasnt been to go!! The Old Fashion Christmas Festivals are wonderful and are a non-profit. Roger puts those on every year for the pleasure of the kids and the community!! This year will be the 10th Anniversary! There is no better place to buy your furniture than this store!!!

Skie Proxy

Poor customer service and poor quality furniture. We bought a living room set a full week ago and the chair to the set has already fallen apart. The wood on the inside of the chair completely broke in half and the springs went straight to the floor. I also noticed that the fabric on the left arm rest is coming apart at the seams. I know Richmonds small and options are limited, but dont waste your money on this place.

Eric Bowles

Horrible they brought the floor model out to my house after I told them I dont want the floor model its broken so they lied and said it wasnt but when I went to the store the next day they the floor model was gone so they had to admit they was lying now Im waiting on my new 1500 $ couch for 6 weeks horrble people especially Paul the manager

Betsy Applegate

Richmond Furniture is our "go to" store! We have bought mattresses (excellent value and great deals), a mid-century style couch perfect for our decor, and a wool area rug. Their sales and service are friendly and helpful. Their delivery is right on time. We admire their community focus and our grandson loves their holiday spirit.

robin kougher

Just spent over $1000, called before hand to have my things ready. When I arrived they tried to give me the janky floor model, after I told them I wanted the boxed table put together. Now Im standing here, 7pm, waiting on them to put my table together!!!!!!!! Poor customer service, no communication! I will NEVER shop here again!

Justin Griffith

Great store. Very large. Interesting furniture. Poor quality merchandise. Cool place to look around. Not the best place to buy long lasting products

Audrey Bond

There are 4 floors of different types of furniture and there are a million different options for whatever you could want.

Sam Markey

Really awesome place. Like a museum and furniture store combined! Great staff and the selection is second to none.

James Keener

the place had wonderful wide range of furniture and great quality customer service and friendly warm smiles.

Andrew Swartz

Prices are great and a very large selection. Sales staff are high pressure so be ready for that.

Chandra Falcone

Great prices and EXCELLENT CUSTOMER SERVICE! I recommend to all my family, friends and clients.